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CareCo Reviews 

73,363
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 12,362 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly knowledgeable, patient, and friendly, providing exceptional service from the moment they enter the store. People appreciate the personalized approach, with staff taking time to demonstrate products, explain options clearly, and assist with documentation without rushing. Consumers are very pleased with their purchases, finding products exactly as described, well-packaged, and meeting their specific needs. Many highlight the fast and efficient delivery service, with items often arriving sooner than expected and personnel being helpful during setup.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their knowledge, friendliness, and... See more

Product

Users describe positive interactions with product, often highlighting the helpfulness and knowledge of staff... See more

Service

Reviewers mention positive feedback about service, with many praising the staff's knowledge, friendliness,... See more

Delivery service

Consumers find delivery service to be positive, frequently praising its speed and efficiency. Many reviewers... See more

Order

People report positive experiences with the ordering process, finding it straightforward, efficient, and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very knowledgeable and informative sales advisor Joe Brennan at CareCo Cheltenham helped us to select the right walker for my mum today. We didn’t feel rushed or oversold as you can sometimes when you... See more

Rated 5 out of 5 stars

I called into the Preston store with my friend to purchase a shower step. I have been thinking of getting a new chair as I suffer with arthritis in my neck, shoulders and back. I started looking aroun... See more

Rated 5 out of 5 stars

The service and advice we received from Lawrence was exceptional. We were shown three different wheelchairs and were able to make a decision having taken the chairs out to our car to make sure they co... See more

Rated 5 out of 5 stars

From start to finish the service, knowledge and friendliness of the staff was great. I was there to enquire and test drive a power chair. Albert (Eastbourne Branch) was excellent we went through e... See more


Company details

  1. Mobility Equipment Supplier
  2. Bedroom Furniture Store
  3. Hospital Equipment and Supplies Store
  4. Wheelchair Store

About CareCo

Written by the company

We're the UK's leading mobility retailer making every day a better day for our customers.

You'll find only the very best mobility scooters, riser recliners, wheelchairs, walking aids, bathroom mobility aids, daily living aids and plenty more in our range of life-changing equipment and furniture.

Shop online, give us a call, or pop into one of our showrooms across the UK to try things out in person over a cuppa with our mobility experts.

We’re extremely proud to be a Which? Trusted Trader for installation, servicing and repairs – meaning you can rely on us for excellent customer care before, during and after your purchase. And thanks to our Price Match Promise, you never have to choose between the products you need and the best in customer service.

With a 30-day returns policy, we make it easy for you to decide whether your product is right for you or not. And our customer services and product support teams are on hand 7 days a week, so we're always by your side when you need anything.

We're here to make every day better. To reassure you that even when your mobility changes, your life doesn't have to. And to guarantee that the best mobility products are as easy to find as they are to use.

Reasons to shop with CareCo

Written by the company

Price Match Promise
We can't be beaten on price. We'll match any advertised price offered by other UK retailers, inclusive of delivery costs.
Which? Trusted Traders
Leave the heavy lifting and tricky setup to us. Our Home Installation service is recommended by Which? Trusted Traders.
30 day returns
Something not quite right? Our 30 days returns policy means you don't have to hang on to a product if it's not a good match.
Which? Best Buys
Shop mobility scooters, walking aids and riser recliners recommended by the UK's consumer champion as the Best Buys in their category.
Showrooms nationwide
Try before you buy in one of our light, bright and beautiful showrooms. If we're not near you yet, we will be soon!
Shop the biggest brands
From our Which? recommended own-brand mobility aids to those from the best-known brands in the industry, you'll only find quality at CareCo.
BHTA members
We're proud to be a member of the British Healthcare Trades Association (BHTA), the UK's oldest and largest healthcare association.

Trusted by Which?

Endorsed by the UK's consumer champion

Endorsed by the UK's consumer champion
As Which? Trusted Traders and with Which? Best Buys in multiple categories, our products and services come recommended by the UK's consumer champion.

Contact info

Promotion box for CareCo

Our Big Summer Sale is now on!

Huge savings on mobility scooters, walking aids, wheelchairs and more.

4.9

Excellent

TrustScore 5 out of 5

73K reviews

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4.9

All reviews

(73,363)

12,154 reviews in the last 12 months

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Rated 5 out of 5 stars

Extremely helpful

Angela listened to what we were looking for wasn’t pushy, discussed the options and was very helpful. We went away and phoned the next day to order a mobility scooter. Just the job! Thanks Angela at CareCo Exeter.

22 July 2026
CareCo logo

Reply from CareCo

Good morning, Lynesy,

Thank you for your kind words they really have made my day. I'm glad the service you received was what we always strive to give.

Thank you for choosing CareCo and we look forward to welcoming you back.

Warm regards,
Ellie

Rated 5 out of 5 stars

Great product

Great product, easy to construct. Does the job.

19 July 2026
CareCo logo

Reply from CareCo

Good morning, shelly,

Thank you for taking the time to leave this, we appreciate it.

Thank you for choosing CareCo and we look forward to welcoming you back!

Warm regards,
Ellie

Rated 5 out of 5 stars

Very attentive

Very attentive, informative and friendly. Sian first offered me water to drink before giving me all the relevant information on the chair I wanted to buy.

22 July 2026
CareCo logo

Reply from CareCo

Good morning, Jenny,

Thank you for your 5-star review! We’re incredibly pleased to hear you received excellent customer care from our team. We always aim to provide supportive and efficient service, so your comments are greatly appreciated. Thank you again for choosing CareCo.

Warm regards,
Ellie

Rated 4 out of 5 stars

Sales at Warrington branch

Sales person was friendly and helpful.
She was patient with showing the products and also how to dismantle the mobility scooter and get the parts fitted neatly into the boot of the car.
Products were expensive though.

28 July 2025
CareCo logo

Reply from CareCo

Good morning, Teresa,

Thank you for your lovely feedback. Providing excellent customer service is our top priority, and it's wonderful to know we got it right.
Thank you for choosing CareCo.
Kindest regards,
Ellie

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service

21 July 2026
CareCo logo

Reply from CareCo

Good morning, Jordan,

Thank you for your 5-star review! We’re incredibly pleased to hear you received excellent customer care from our team. We always aim to provide supportive and efficient service, so your comments are greatly appreciated. Thank you again for choosing CareCo.

Warm regards,
Ellie

Rated 5 out of 5 stars

Jason and Julie at Hilliers CareCo were…

Jason and Julie at Hilliers CareCo were so helpful fixing my brakes. Great service.

22 July 2026
Unprompted review
CareCo logo

Reply from CareCo

Good morning, Annette,

Thank you for sharing this!

We strive to provide the best customer service, and our expert advisors are on hand to provide you with any guidance you may need.

Thank you for choosing CareCo. We look forward to welcoming you back.

Kind regards,
Ellie

Rated 5 out of 5 stars

I find careco a great company

I find careco a great company. It’s a bonus to get vat relief on certain items. I’ve ordered quite a few useful gadgets and aids for around the house, it helps make life a little safer and easier.
I’ll continue to purchase from then when needed for sure.

24 April 2026
CareCo logo

Reply from CareCo

Good P K,

Thank you for taking the time to leave this, we appreciate it.

Thank you for choosing CareCo and we look forward to welcoming you back!

Warm regards,
Ellie

Rated 5 out of 5 stars

Careco is a name that I trust

Careco is a name that I trust. the products are well made

22 July 2026
CareCo logo

Reply from CareCo

Good morning, Valerie,

Thank you for sharing this!

Thank you for choosing CareCo. We look forward to welcoming you back.

Warm regards,
Ellie

Rated 4 out of 5 stars

Good choice of products and helpfull …

Good choice of products and helpfull staff.

22 July 2026
CareCo logo

Reply from CareCo

Good morning, Edward

Thank you for taking the time to leave your review — we really appreciate your feedback. If there is anything we could have done to make your experience a five‑star one, I would love to hear your thoughts. You’re welcome to share any additional feedback with me directly at Support@CareCo.co.uk.

Kindest regards,
Ellie

Rated 5 out of 5 stars

Excellent Customer Care.

Excellent Customer Care.
Visited Marriott Close, Norwich today with view to purchasing new wheelchair. Karen demonstrated several different models and was helpful in guiding me in the right direction to finalise a purchase.
My current chair was difficult to open/close and another lady, whose name I did not catch, was most helpful in closing down my chair to enable it to be put in to the boot of my car.
Thank you both for your advice and help.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

We were seen by Andrea. She was very friendly efficient and helpful. She spent time helping us to choose a wheelchair and we were not rushed at. There was no attempt to persuade us to buy the expensive which does happen elsewhere.
We were grateful for her time and effort

22 July 2026
Rated 5 out of 5 stars

Lovely staff

Lovely staff, clean show room, able to try products. Clear on the extras you may want to get various insurance options. Simple buying process.
Heather was our sales person and she was warm and friendly. We were unsure of delivery times but less than an half an hour of leaving I got a text to say my delivery will be the next day. That is impressive.

22 July 2026
Rated 5 out of 5 stars

Good Service From "CareCo".

I have to say that the experience we received was first class.
Sadly the bath seat was to big for lour bath. I returned the seat to CareCo.
The quickness of the refund was so quick and I was very pleased.
That proves that CareCo is a good friendly company.
Thankyou CareCo.

27 June 2026
Rated 5 out of 5 stars

I wanted a walking frame

I wanted a walking frame, and from the time we walked in we were extremely well looked after by Jim Flanagan. He showed us, and explained, several different models, allowing me to wander around the showroom with each, until I had made my decision. A lovely showroom, extremely well stocked. Very many thanks

22 July 2026

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