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CareCo Reviews 

73,106
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 12,359 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly knowledgeable and helpful, providing excellent guidance without any pressure to buy. Many people highlight the exceptional customer service, appreciating the friendly and polite interactions they receive. Customers are also very satisfied with the wide selection of products available, finding them to be of good quality and well-suited to their specific needs. Furthermore, the delivery service is frequently highlighted for its speed, with many orders arriving much faster than expected, often the very next day.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and polite... See more

Product

Customers consistently note positive experiences with product quality and selection, often finding items to... See more

Service

Reviewers consistently express satisfaction with the service, highlighting prompt attention and helpful,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting the speed and... See more

Order

Customers had positive experiences with the ordering process, often describing it as easy and efficient, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a somewhat apprehensive start,we visited our local showroom. We never once felt pressurised into buying anything, and we're treated with complete respect, by knowledgeable staff. We didn't buy t... See more

Rated 5 out of 5 stars

What a lovely trip to our local CareCo, our first time being there and Heather and Spencer made my mother shopping experience really easy. We needed a wheelchair quickly as my mother's chair was un... See more

Company replied

Rated 5 out of 5 stars

Excellent service from CareCo Camberley,Tom was our sales person who asked what we were looking for and our requirements, he then showed and allowed us to try various wheel chairs. Toms knowledge was... See more

Rated 5 out of 5 stars

Made our second visit to CareCo at Ferndown. Very helpful assistance from staff members Shane and Tim. With their help we selected a rollator to assist my wife with her mobility issues. There was a la... See more


Company details

  1. Mobility Equipment Supplier
  2. Bedroom Furniture Store
  3. Hospital Equipment and Supplies Store
  4. Wheelchair Store

About CareCo

Written by the company

We're the UK's leading mobility retailer making every day a better day for our customers.

You'll find only the very best mobility scooters, riser recliners, wheelchairs, walking aids, bathroom mobility aids, daily living aids and plenty more in our range of life-changing equipment and furniture.

Shop online, give us a call, or pop into one of our showrooms across the UK to try things out in person over a cuppa with our mobility experts.

We’re extremely proud to be a Which? Trusted Trader for installation, servicing and repairs – meaning you can rely on us for excellent customer care before, during and after your purchase. And thanks to our Price Match Promise, you never have to choose between the products you need and the best in customer service.

With a 30-day returns policy, we make it easy for you to decide whether your product is right for you or not. And our customer services and product support teams are on hand 7 days a week, so we're always by your side when you need anything.

We're here to make every day better. To reassure you that even when your mobility changes, your life doesn't have to. And to guarantee that the best mobility products are as easy to find as they are to use.

Reasons to shop with CareCo

Written by the company

Price Match Promise
We can't be beaten on price. We'll match any advertised price offered by other UK retailers, inclusive of delivery costs.
Which? Trusted Traders
Leave the heavy lifting and tricky setup to us. Our Home Installation service is recommended by Which? Trusted Traders.
30 day returns
Something not quite right? Our 30 days returns policy means you don't have to hang on to a product if it's not a good match.
Which? Best Buys
Shop mobility scooters, walking aids and riser recliners recommended by the UK's consumer champion as the Best Buys in their category.
Showrooms nationwide
Try before you buy in one of our light, bright and beautiful showrooms. If we're not near you yet, we will be soon!
Shop the biggest brands
From our Which? recommended own-brand mobility aids to those from the best-known brands in the industry, you'll only find quality at CareCo.
BHTA members
We're proud to be a member of the British Healthcare Trades Association (BHTA), the UK's oldest and largest healthcare association.

Trusted by Which?

Endorsed by the UK's consumer champion

Endorsed by the UK's consumer champion
As Which? Trusted Traders and with Which? Best Buys in multiple categories, our products and services come recommended by the UK's consumer champion.

Contact info

Promotion box for CareCo

Our Big Summer Sale is now on!

Huge savings on mobility scooters, walking aids, wheelchairs and more.

4.9

Excellent

TrustScore 5 out of 5

73K reviews

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4.9

All reviews

(73,106)

11,913 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely clean and spacious showroom with…

Lovely clean and spacious showroom with lots of walkers/scooters/chairs on display. Big bonus, it’s air conditioned. Friendly, helpful staff both Heather and Gemma were amazing. Ordered a walker that was delivered the next day by DPD. Great tracking provided and item delivered within the 1 hour time slot.

17 July 2026
Rated 5 out of 5 stars

We had a visit to Care Co to look at…

We had a visit to Care Co to look at upgrading my mum’s manual wheelchair to a powered chair. Dawn at Care Co managed to match my mum to a powered chair which my mum tried out, well supervised by Dawn. It was a pleasurable experience. Dawn was very patient and helpful throughout and explained everything. I would highly recommend Care Co in Blaydon.

17 July 2026
Rated 5 out of 5 stars

I received excellent service today

I received excellent service today. I was looking for a light weight walker and the young lady serving was very helpful. She showed me many different examples and although I didn’t actually make up my mind to purchase one today she was very patient and could not have been more friendly and helpful.

18 July 2026
Rated 5 out of 5 stars

The care

The care, attention and professional advise by the staff at careco leicester is supurb, especially Michael.
Not really looking forward to going there again as it will mean my MND progression has increased, and my credit card will take a hit.

18 July 2026
Rated 5 out of 5 stars

Mobility Scooter Purchase

Very well looked after. Everything was explained, from the range of scooters, how they work, how they can fit in a car boot, even checked that it would fit in the car we had with us. Nothing was too much trouble. Thankyou I would definitely recommend CareCo.

18 July 2026
Rated 5 out of 5 stars

Good Service…

The chat service I used first was very helpfull and gave me the infomation I needed, and then the sales team were very good and I was soon sorted with the new part I need.

18 July 2026
Rated 5 out of 5 stars

Madison customer services CareCo

Madison who works at customer services at CareCo helped with a fault that developed on a riser/recliner chair she was a delight to talk to and was very professional. I would recommend this company as products are good but any after care that you need are excellent and Madison is a credit to the company

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Having purchased a mobility scooter for myself

Having purchased a mobility scooter for myself once assembled I trialed it on my drive and realised that it was not suitable for me. My movement was uncomfortable and had problems with my balance as I moved forwards and backwards.
I immediately contacted Care Co customer service support, when I told them of my problem they were very concerned and supported to me.
Following the conversation with Christopher from customer service unit he arranged a refund and collection of the scooter

15 July 2026
Unprompted review

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