After a somewhat apprehensive start,we visited our local showroom. We never once felt pressurised into buying anything, and we're treated with complete respect, by knowledgeable staff. We didn't buy t... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Mobility Equipment Supplier
- Bedroom Furniture Store
- Hospital Equipment and Supplies Store
- Wheelchair Store
About CareCo
Written by the company
We're the UK's leading mobility retailer making every day a better day for our customers.
You'll find only the very best mobility scooters, riser recliners, wheelchairs, walking aids, bathroom mobility aids, daily living aids and plenty more in our range of life-changing equipment and furniture.
Shop online, give us a call, or pop into one of our showrooms across the UK to try things out in person over a cuppa with our mobility experts.
We’re extremely proud to be a Which? Trusted Trader for installation, servicing and repairs – meaning you can rely on us for excellent customer care before, during and after your purchase. And thanks to our Price Match Promise, you never have to choose between the products you need and the best in customer service.
With a 30-day returns policy, we make it easy for you to decide whether your product is right for you or not. And our customer services and product support teams are on hand 7 days a week, so we're always by your side when you need anything.
We're here to make every day better. To reassure you that even when your mobility changes, your life doesn't have to. And to guarantee that the best mobility products are as easy to find as they are to use.
Reasons to shop with CareCo
Written by the company
- Price Match Promise
- We can't be beaten on price. We'll match any advertised price offered by other UK retailers, inclusive of delivery costs.
- Which? Trusted Traders
- Leave the heavy lifting and tricky setup to us. Our Home Installation service is recommended by Which? Trusted Traders.
- 30 day returns
- Something not quite right? Our 30 days returns policy means you don't have to hang on to a product if it's not a good match.
- Which? Best Buys
- Shop mobility scooters, walking aids and riser recliners recommended by the UK's consumer champion as the Best Buys in their category.
- Showrooms nationwide
- Try before you buy in one of our light, bright and beautiful showrooms. If we're not near you yet, we will be soon!
- Shop the biggest brands
- From our Which? recommended own-brand mobility aids to those from the best-known brands in the industry, you'll only find quality at CareCo.
- BHTA members
- We're proud to be a member of the British Healthcare Trades Association (BHTA), the UK's oldest and largest healthcare association.
Trusted by Which?
Endorsed by the UK's consumer champion

Contact info
1 Turing Court, CM77 7AT, BRAINTREE, United Kingdom
- 0333 015 5000
- sales@careco.co.uk
- careco.co.uk

Our Big Summer Sale is now on!
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mobility Scooter
I have recently bought a Mobility Scooter from our local store and found the staff very helpful and friendly.
Needed a replacement "pull handle" for…
Needed a replacement "pull handle" for a Minimus mobility scooter.
Even though it was only a small value item, I could not have recieved a better/more helpul service.
Hadfield Road Careco
Andrew was very knowledgeable about the scooter that my Mother bought today. No hard sell. Let us make up our minds out of ear shot and put my Mother at ease.
Great customer service - Well done
Our visit to Careco Eastbourne
Our visit to Careco Eastbourne
We were shown the scooters and left to try them for ourselves which we liked although there was always someone there to answer any questions we had. The staff were friendly and helpful at all times and we never felt rushed or that the staff were pushing us to buy. It was a nice change to most places which give you a buy and go feeling. Well done Eastbourne Careco.
CareCo are a superb company
CareCo are a superb company, bought by phone or online. No problems, the sales team are polite and helpful.
Assistance with replacement rollator
Yesterday we went into the showroom at Tunstall. The member of staff (Leon) who helped us identify and purchase a replacement rollator was professional , kind and patient. He arranged the return of the existing rollator and delivery of the replacement which arrived today! An amazing service.
We had a very helpful salesman who…
We had a very helpful salesman who showed us how to dismantle scooter and put it back together. Also how to move around and guide it using different speeds etc. Altogether very helpful with completing all forms, with explanations which we appreciated. Thank you Eddie, you were good. Olive Bradstock at Braintree showroom.
Order was quick next day delivered very…
Order was quick next day delivered very pleased with my purchase.
Emily was really helpful and very…
Emily was really helpful and very informative about the beds we were looking at we tried all the beds to see what one we wanted.
She talked through all the different options for us and explained everything to us. Great at making tea and coffee as well 😂😂
Excellent and speedy service
Excellent and speedy service. Delivery on time as advised. Good quality of product.
Chris Millward at Brierley Hill was…
Chris Millward at Brierley Hill was professional and very patient whilst choosing my new scooter, including having a whizz around outside. Good knowledge of different scooters with no pressure to buy the most expensive, more interested in my comfort and getting it right,
Ordered yesterday lunch time delivery 9.00 this morning. Can’t fault customer service!
Great Service
Helpful and friendly staff. Good knowledge of products. Excellent service from start to finish.
Shane and Tim were brilliant throughout, would definitely go back again for anything that I needed
May use AI-assist with repliesRead more
We had problems ordering but because we…
We had problems ordering but because we had logged in careco phoned us and we got through to sales and got sorted

Reply from CareCo
I`ve been pleased with the items…
I`ve been pleased with the items purchased from this Company and their Customer service team are excellent . Prompt service and attention

Reply from CareCo
The Sales assistant I saw today was…sorry I didn’t get his nsme
The Sales assistant I saw today was very helpful and knowledgeable. I came in to buy a wheelchair. I tried out a few. I bought one which seems very comfortable

Reply from CareCo
Nothing could have been improved
Nothing could have been improved, Very helpful and very fast and friendly service

Reply from CareCo
Excellent staff at Carco
I have purchased from Carco twice before always ordering over the phone they are very helpful always answer any queries nothing is two much trouble, That is why I have gone back to them for my bed.

Reply from CareCo
Braintree
Jim couldn’t have been more helpful. He allowed me to try different wheelchairs to get the one that suited me.

Reply from CareCo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







