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CareCo Reviews 

73,106
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 12,359 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly knowledgeable and helpful, providing excellent guidance without any pressure to buy. Many people highlight the exceptional customer service, appreciating the friendly and polite interactions they receive. Customers are also very satisfied with the wide selection of products available, finding them to be of good quality and well-suited to their specific needs. Furthermore, the delivery service is frequently highlighted for its speed, with many orders arriving much faster than expected, often the very next day.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and polite... See more

Product

Customers consistently note positive experiences with product quality and selection, often finding items to... See more

Service

Reviewers consistently express satisfaction with the service, highlighting prompt attention and helpful,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting the speed and... See more

Order

Customers had positive experiences with the ordering process, often describing it as easy and efficient, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a somewhat apprehensive start,we visited our local showroom. We never once felt pressurised into buying anything, and we're treated with complete respect, by knowledgeable staff. We didn't buy t... See more

Rated 5 out of 5 stars

What a lovely trip to our local CareCo, our first time being there and Heather and Spencer made my mother shopping experience really easy. We needed a wheelchair quickly as my mother's chair was un... See more

Company replied

Rated 5 out of 5 stars

Excellent service from CareCo Camberley,Tom was our sales person who asked what we were looking for and our requirements, he then showed and allowed us to try various wheel chairs. Toms knowledge was... See more

Rated 5 out of 5 stars

Made our second visit to CareCo at Ferndown. Very helpful assistance from staff members Shane and Tim. With their help we selected a rollator to assist my wife with her mobility issues. There was a la... See more


Company details

  1. Mobility Equipment Supplier
  2. Bedroom Furniture Store
  3. Hospital Equipment and Supplies Store
  4. Wheelchair Store

About CareCo

Written by the company

We're the UK's leading mobility retailer making every day a better day for our customers.

You'll find only the very best mobility scooters, riser recliners, wheelchairs, walking aids, bathroom mobility aids, daily living aids and plenty more in our range of life-changing equipment and furniture.

Shop online, give us a call, or pop into one of our showrooms across the UK to try things out in person over a cuppa with our mobility experts.

We’re extremely proud to be a Which? Trusted Trader for installation, servicing and repairs – meaning you can rely on us for excellent customer care before, during and after your purchase. And thanks to our Price Match Promise, you never have to choose between the products you need and the best in customer service.

With a 30-day returns policy, we make it easy for you to decide whether your product is right for you or not. And our customer services and product support teams are on hand 7 days a week, so we're always by your side when you need anything.

We're here to make every day better. To reassure you that even when your mobility changes, your life doesn't have to. And to guarantee that the best mobility products are as easy to find as they are to use.

Reasons to shop with CareCo

Written by the company

Price Match Promise
We can't be beaten on price. We'll match any advertised price offered by other UK retailers, inclusive of delivery costs.
Which? Trusted Traders
Leave the heavy lifting and tricky setup to us. Our Home Installation service is recommended by Which? Trusted Traders.
30 day returns
Something not quite right? Our 30 days returns policy means you don't have to hang on to a product if it's not a good match.
Which? Best Buys
Shop mobility scooters, walking aids and riser recliners recommended by the UK's consumer champion as the Best Buys in their category.
Showrooms nationwide
Try before you buy in one of our light, bright and beautiful showrooms. If we're not near you yet, we will be soon!
Shop the biggest brands
From our Which? recommended own-brand mobility aids to those from the best-known brands in the industry, you'll only find quality at CareCo.
BHTA members
We're proud to be a member of the British Healthcare Trades Association (BHTA), the UK's oldest and largest healthcare association.

Trusted by Which?

Endorsed by the UK's consumer champion

Endorsed by the UK's consumer champion
As Which? Trusted Traders and with Which? Best Buys in multiple categories, our products and services come recommended by the UK's consumer champion.

Contact info

Promotion box for CareCo

Our Big Summer Sale is now on!

Huge savings on mobility scooters, walking aids, wheelchairs and more.

4.9

Excellent

TrustScore 5 out of 5

73K reviews

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4.9

All reviews

(73,106)

11,913 reviews in the last 12 months

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Rated 5 out of 5 stars

Mobility Scooter

I have recently bought a Mobility Scooter from our local store and found the staff very helpful and friendly.

18 July 2026
Rated 5 out of 5 stars

Hadfield Road Careco

Andrew was very knowledgeable about the scooter that my Mother bought today. No hard sell. Let us make up our minds out of ear shot and put my Mother at ease.
Great customer service - Well done

18 July 2026
Rated 5 out of 5 stars

Our visit to Careco Eastbourne


Our visit to Careco Eastbourne

We were shown the scooters and left to try them for ourselves which we liked although there was always someone there to answer any questions we had. The staff were friendly and helpful at all times and we never felt rushed or that the staff were pushing us to buy. It was a nice change to most places which give you a buy and go feeling. Well done Eastbourne Careco.

16 July 2026
Rated 5 out of 5 stars

Assistance with replacement rollator

Yesterday we went into the showroom at Tunstall. The member of staff (Leon) who helped us identify and purchase a replacement rollator was professional , kind and patient. He arranged the return of the existing rollator and delivery of the replacement which arrived today! An amazing service.

17 July 2026
Rated 5 out of 5 stars

We had a very helpful salesman who…

We had a very helpful salesman who showed us how to dismantle scooter and put it back together. Also how to move around and guide it using different speeds etc. Altogether very helpful with completing all forms, with explanations which we appreciated. Thank you Eddie, you were good. Olive Bradstock at Braintree showroom.

17 July 2026
Rated 5 out of 5 stars

Emily was really helpful and very…

Emily was really helpful and very informative about the beds we were looking at we tried all the beds to see what one we wanted.
She talked through all the different options for us and explained everything to us. Great at making tea and coffee as well 😂😂

7 July 2026
Rated 5 out of 5 stars

Chris Millward at Brierley Hill was…

Chris Millward at Brierley Hill was professional and very patient whilst choosing my new scooter, including having a whizz around outside. Good knowledge of different scooters with no pressure to buy the most expensive, more interested in my comfort and getting it right,
Ordered yesterday lunch time delivery 9.00 this morning. Can’t fault customer service!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Helpful and friendly staff. Good knowledge of products. Excellent service from start to finish.
Shane and Tim were brilliant throughout, would definitely go back again for anything that I needed

8 July 2026
Rated 5 out of 5 stars

We had problems ordering but because we…

We had problems ordering but because we had logged in careco phoned us and we got through to sales and got sorted

17 July 2026
CareCo logo

Reply from CareCo

Good morning, Georgina,

Thank you for taking the time to leave this, we appreciate it.

Thank you for choosing CareCo and we look forward to welcoming you back!

Warm regards

Ellie

Rated 5 out of 5 stars

Easy to use website

Easy to use website, logically laid out.

17 July 2026
CareCo logo

Reply from CareCo

Good morning, Michael,

Thank you for taking the time to leave this, we appreciate it.

Thank you for choosing CareCo and we look forward to welcoming you back!

Warm regards

Ellie

Rated 5 out of 5 stars

I`ve been pleased with the items…

I`ve been pleased with the items purchased from this Company and their Customer service team are excellent . Prompt service and attention

14 July 2026
CareCo logo

Reply from CareCo

Good morning, Sylvia,

Really appreciate you taking the time to leave us a review. It's great to hear you had a positive experience, and we're delighted we could help. Thanks for choosing us!

Warm regards,
Ellie

Rated 5 out of 5 stars

The Sales assistant I saw today was…sorry I didn’t get his nsme

The Sales assistant I saw today was very helpful and knowledgeable. I came in to buy a wheelchair. I tried out a few. I bought one which seems very comfortable

17 July 2026
CareCo logo

Reply from CareCo

Good morning, Mrs Tracy Plant,

Thank you for taking the time to leave us a 5-star review. We're thrilled that our team was able to assist you and meet your expectations. Providing excellent customer service is our top priority, and it's wonderful to know we got it right. We truly appreciate your support.

All the best
Ellie

Rated 5 out of 5 stars

The care and attention of Tom

The care and attention of Tom

17 July 2026
CareCo logo

Reply from CareCo

Good morning, Sally,

Thank you for sharing this!

We strive to provide the best customer service, and our expert advisors are on hand to provide you with any guidance you may need.

Thank you for choosing CareCo. We look forward to welcoming you back.

Kind regards

Ellie

Rated 5 out of 5 stars

Nothing could have been improved

Nothing could have been improved, Very helpful and very fast and friendly service

17 July 2026
CareCo logo

Reply from CareCo

Dear, James betteridge,

Thank you for taking the time to leave such a beaming review. I was smiling throughout reading this !
Thank you for choosing CareCo. We look forward to welcoming you back.

All the best
Ellie

Rated 5 out of 5 stars

Excellent staff at Carco

I have purchased from Carco twice before always ordering over the phone they are very helpful always answer any queries nothing is two much trouble, That is why I have gone back to them for my bed.

17 July 2026
CareCo logo

Reply from CareCo

Good morning, Mrs Sandra Cliff,

Thank you for your kind words they really have made my day.
Thank you for choosing CareCo and we look forward to welcoming you back.

Warm regards
Ellie

Rated 5 out of 5 stars

Braintree

Jim couldn’t have been more helpful. He allowed me to try different wheelchairs to get the one that suited me.

17 July 2026
CareCo logo

Reply from CareCo

Good morning Julie,

Seems like Jim really knows their stuff! I'm so happy to hear you experience was worthy of the five-stars!

Thank you for taking the time to leave this stunning review we appreciate it.

All the best
Ellie

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