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CareCo Reviews 

72,880
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 12,367 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive product knowledge, and patient approach, making the shopping experience pleasant and pressure-free. Many people appreciate the excellent service, noting that employees take the time to understand individual needs and provide suitable recommendations. The products themselves are often described as high quality and comfortable, with many consumers finding exactly what they needed. Reviewers frequently highlight the efficient delivery service, with items arriving promptly and often ahead of schedule, sometimes even with assembly included. However, some customers also noted occasional issues such as products arriving with minor damage or not being available in desired colors or at the store.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

Reviewers mention positive feedback about product quality and selection, with many finding items like... See more

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy, whether... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rang my local CareCo branch in Camberley to order a new battery for my mobility scooter, I was assisted by Samantha who was very polite & helpful. She told me that when the battery was delivered I... See more

Rated 5 out of 5 stars

Heather was a brilliant sales adviser! We went first day to see what riser recliner chairs were available and returned second day to purchase the chair. Tried several chairs with lots of helpful advic... See more

Rated 5 out of 5 stars

Visited the Sheffield store on Sunday 5th July 2026 to look at mobility scooters . We were greeted by a charming lady called Abigail. She listened to my wifes needs and had an exceptional knowledge... See more

Rated 5 out of 5 stars

The staff especially Sean was so helpfull, full of knowledge and there was no pressure to buy but we felt so at home and given the information Sean gave us we feal we have got the right mobility scoot... See more


Company details

  1. Mobility Equipment Supplier
  2. Bedroom Furniture Store
  3. Hospital Equipment and Supplies Store
  4. Wheelchair Store

About CareCo

Written by the company

We're the UK's leading mobility retailer making every day a better day for our customers.

You'll find only the very best mobility scooters, riser recliners, wheelchairs, walking aids, bathroom mobility aids, daily living aids and plenty more in our range of life-changing equipment and furniture.

Shop online, give us a call, or pop into one of our showrooms across the UK to try things out in person over a cuppa with our mobility experts.

We’re extremely proud to be a Which? Trusted Trader for installation, servicing and repairs – meaning you can rely on us for excellent customer care before, during and after your purchase. And thanks to our Price Match Promise, you never have to choose between the products you need and the best in customer service.

With a 30-day returns policy, we make it easy for you to decide whether your product is right for you or not. And our customer services and product support teams are on hand 7 days a week, so we're always by your side when you need anything.

We're here to make every day better. To reassure you that even when your mobility changes, your life doesn't have to. And to guarantee that the best mobility products are as easy to find as they are to use.

Reasons to shop with CareCo

Written by the company

Price Match Promise
We can't be beaten on price. We'll match any advertised price offered by other UK retailers, inclusive of delivery costs.
Which? Trusted Traders
Leave the heavy lifting and tricky setup to us. Our Home Installation service is recommended by Which? Trusted Traders.
30 day returns
Something not quite right? Our 30 days returns policy means you don't have to hang on to a product if it's not a good match.
Which? Best Buys
Shop mobility scooters, walking aids and riser recliners recommended by the UK's consumer champion as the Best Buys in their category.
Showrooms nationwide
Try before you buy in one of our light, bright and beautiful showrooms. If we're not near you yet, we will be soon!
Shop the biggest brands
From our Which? recommended own-brand mobility aids to those from the best-known brands in the industry, you'll only find quality at CareCo.
BHTA members
We're proud to be a member of the British Healthcare Trades Association (BHTA), the UK's oldest and largest healthcare association.

Trusted by Which?

Endorsed by the UK's consumer champion

Endorsed by the UK's consumer champion
As Which? Trusted Traders and with Which? Best Buys in multiple categories, our products and services come recommended by the UK's consumer champion.

Contact info

Promotion box for CareCo

Our Big Summer Sale is now on!

Huge savings on mobility scooters, walking aids, wheelchairs and more.

4.9

Excellent

TrustScore 5 out of 5

73K reviews

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4.9

All reviews

(72,880)

11,665 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service throughout the purchase

When we arrived at careco Nottingham the staff greeted us and asked us if we needed any help with anything which was nice. Found a few wheelchairs that we looked at and asked if we could try them out. Susie was very helpful answering our questions and patient till we know what we wanted to buy. She was very polite too. We were grateful the way she handled our purchase throughout the whole procedure. Thank you careco Nottingham especially Susie

12 July 2026
Rated 5 out of 5 stars

Careco Glasgow

Visited Careco Glasgow yesterday. Very impressed by layout of the shop floor and space available to trial the item you require from a large selection of mobility devices.
I was looked after by a very knowledgeable sales advisor who listened to my questions and concerns and allowed me the time to find a rollator suitable for my needs. Thank you Pauline! I am looking forward to putting your advice to good use when my rollator is delivered next week.

11 July 2026
Rated 5 out of 5 stars

Andrew made my visit a lovely…

Andrew made my visit a lovely experience. After a lot of research I had decided on the scooter I wanted. When told Andrew what I had chosen he told me that the one I had chosen would not be suitable for me. I explained my needs and he showed me the one I ended up buying. My original choice was more expensive but he looked at my needs rather than price.
That is something that rarely happens.
Thank you Andrew.

11 July 2026
Rated 5 out of 5 stars

Helpful and friendly service

Abigail was very knowledgeable about customers' individual needs, and therefore which recliner chairs would be best for me. I was able to choose one of these that was within my budget.
She was friendly and patient which also helped.

12 July 2026
Rated 5 out of 5 stars

Amazing Staff

The staff were absolutely amazing as always. They understood exactly what was needed and helped us find a perfect fit. Thank you

12 July 2026
Rated 5 out of 5 stars

Supportive

Supportive, friendly approachable member of staff, John, at the Stoke branch made it a quick and easy shop. Nothing too much bother, even brought the product out to see if fitted in the car.

12 July 2026
Rated 5 out of 5 stars

Excellent service

I rang the Cardiff store to check the availability of a memory foam ring cushion. I was told one was in stock and would be held for me. I went straight to the store and picked it up. Great service.

12 July 2026
Rated 4 out of 5 stars

Lightweight

I bought this Rolator for my wife, package came on time and no problems, it’s easy to put in car and carry on busses.

8 July 2026

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