I was a little worried that the packaging was not good enough and that one of the corners on all 4 canvases might have been damaged in transit. Once opened and given a further coat of gesso, it turned... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
great..delivered on time....box...always need to be checked ...to make sure all canvas are in good condition....
Good quality canvases at a reasonable price. Delivered safely and in good time. I will use them again.
Company replied
Good product reasonably priced. Good prompt delivery.
Company details
Written by the company
At Canvas Store, we stock a huge range of quality blank canvases for professional artists, students and beginners. We deliver straight to your door in box quantities, which means we are able to offer the best value around.
Contact info
Savoy Road, CW1 6NA, Crewe, United Kingdom
- 0207 759 4525
- website@canvas-store.co.uk
- canvas-store.co.uk
4.4
Excellent
391 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect product as I want
Perfect product as I want. Fast delivery. Good price. Very good packaging.
16 October 2025
Arrived promptly and well packed
17 September 2025
Qiuck delivery and good prices
10 September 2025
Just what I wanted
Just what I wanted. I couldn’t find anywhere else with a canvas board that size. Prompt and efficient delivery.
27 August 2025
Refunded and none explanation
Refunded and none explanation. Very disappointing as I needed this for an art class
23 July 2025
Reply from canvas-store.co.uk
Hi Jeni,
I'm so sorry for your experience.
We have been updating our order fulfilment procedure to ensure that customers are contacted to discuss orders, if for any reason we are unable to fulfil them.
Unfortunately, the item you ordered was out of stock with our supplier, with no due date to restock
You should have been contacted and offered any available alternative products - I sincerely apologise that this was overlooked!
Best Wishes,
Customer Care
Thank you for the canvas roll
Thank you for the canvas roll. Have not tried but looks good. Very good packaging. Communication was great!
10 July 2025
Excellent quality
I recently ordered a few canvases was blown away by the entire experience. From the moment I placed my order, the team’s exceptional service shone through, with quick, friendly communication keeping me in the loop at every stage.
When my canvas arrived, I was stunned by the quality. It looked even better in person than it did on my screen!
If you’re looking for top-notch canvas combined with genuinely attentive customer care, look no further. I can’t recommend them highly enough!
26 June 2025
Unprompted review
Reply from canvas-store.co.uk
Hi Lea,
Thank you so much for your fantastic review!
Positive feedback encourages our team to continue working hard to provide the quality of service you have experienced.
Warm Wishes,
Customer Care
Very good quality product at good…
Very good quality product at good price. My order was dealt with efficiently & quickly.
2 June 2025
Reply from canvas-store.co.uk
Hi Christopher,
Thank you so much for your 5* review!
Happy customers, happy Canvas Store!
Best Wishes,
Canvas Store Customer Care
Great product abd good price
I am pleased with the product. The price is good and delivery is excellent
2 June 2025
Reply from canvas-store.co.uk
Hi Carol,
Thanks so much for the 5* review!
It's great to receive positive feedback.
Best Wishes,
Canvas Store Customer Care
Reply from canvas-store.co.uk
Hi Anne,
Thank you so much for the 5* review!
We are so glad that you are happy with your canvases.
Best Wishes,
Canvas Store Customer Care
Reply from canvas-store.co.uk
Hi Sara,
I'm so sorry that you didn't receive any communication from us regarding your order.
It is our procedure to keep customers informed about their orders, so I sincerely apologise for the oversight.
The item you ordered was recorded as out of stock, but you should have been informed before your order was cancelled.
I hope that we can do better next time.
Best Wishes,
Canvas Store Customer Care
I was very pleased how the transactions…
I was very pleased how the transactions went. From placing my orders, and when being delivered.
30 May 2025
Reply from canvas-store.co.uk
Hi Carol,
Thank you so much for the 5* review!
We love when we can provide smooth service.
Best Wishes,
Canvas Store Customer Care
The same terrible experience from 2 years ago …
i ordered and paid for canvases-which were due to arrive between 5 and 7 days; After a week I called and was told that the order hadn't actually been placed;Accepted apologies-- and after another week I was told they would sort it out- Then when they eventually arrived-- and my commission had been lost !! They canvases were crushed- wood splintered- canvas torn; I photoed and sent pics after the delivery man ( DPD) told me that I had to contact DPD-He had done his job of delivery; and he spoke little english--( Nice man)
28 May 2025
Reply from canvas-store.co.uk
Hi Tom,
I'm so sorry about your experience buying canvases from us.
We are committed to providing complete transparency regarding orders, but this does not make the repercussions of delays go away.
If you ever experience issues with a delivery, contact our customer service team at: info@londongraphics.co.uk, who will do their best to assist you.
We have taken your feedback into account and aim to improve our service to avoid such an ordeal for customers in future.
Best Wishes,
Canvas Store Customer Care
Poor delivery & service
Ordered item, this was straight forward. However I did not receive the parcel. It went to the wrong address! I received email from FedEx when they were going to deliver. They had the wrong address. My address on the invoice was correct. Unable to contact FedEx to correct their error & the Canvas store did not reply to any emails sent. I had to visit the resident to explain the situation. Happily they accepted the delivery on my behalf. This is totally unacceptable & I will not be buying any products from you shop ever again. I cannot recommend you business.
15 May 2025
Excellent canvases at a reasonable…
Excellent canvases at a reasonable price. Delivered quickly
15 May 2025
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