canvas-store.co.uk Reviews 

392
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them well-suited for their needs and often the best deal available. Many people appreciate the reasonable and competitive pricing, making quality items accessible. Reviewers frequently highlight the prompt and efficient delivery service, with items often arriving sooner than expected. The overall service is also commended for being helpful and reliable, with some noting quick replacements for damaged goods. However, some customers also noted concerns regarding packaging, with items occasionally arriving in broken boxes or with inadequate protection. Additionally, a few people experienced issues with delivery, such as slow service, missing orders, or a lack of tracking information.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the good quality and reasonable... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the promptness and efficiency of... See more

Quality

Clients share positive opinions on quality, consistently praising the good quality of canvases and products... See more

Price

Reviewers mention positive feedback about price, with many finding the prices reasonable and competitive for... See more

Service

Customers consistently note positive experiences with service, often highlighting promptness and efficiency.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was a little worried that the packaging was not good enough and that one of the corners on all 4 canvases might have been damaged in transit. Once opened and given a further coat of gesso, it turned... See more

Rated 4 out of 5 stars

great..delivered on time....box...always need to be checked ...to make sure all canvas are in good condition....

Rated 4 out of 5 stars

Good quality canvases at a reasonable price. Delivered safely and in good time. I will use them again.

Company replied


Company details

  1. Art Supply Store

Written by the company

At Canvas Store, we stock a huge range of quality blank canvases for professional artists, students and beginners. We deliver straight to your door in box quantities, which means we are able to offer the best value around.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

392 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(392)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

Would recommend

The canvases are of great quality, delivered in good time and unscathed. I had an issue with one delivery and the new customer service manager could not have been more helpful or professional.

19 December 2025
canvas-store.co.uk logo

Reply from canvas-store.co.uk

Hi Jennifer,

Thank you for a great review!

Best Wishes,
Customer Care

Rated 3 out of 5 stars

60x30 canvas

Very slow on delivery

18 December 2025
canvas-store.co.uk logo

Reply from canvas-store.co.uk

Hi Stephen,

I'm so sorry that your order took longer than expected to arrive.

We are able to meet expected delivery dates for most of the year.

However delays are most likely during sales and the Christmas period.

We apologise for the delay and any inconvenience caused.

Best Wishes,
Zoe

Rated 5 out of 5 stars

As I have been working on a series of…

As I have been working on a series of linked subject matter I suddenly realised I would complete the present design and would need additional canvases. I ordered from canvas store while it was on my mind before lunch and although I was informed that delivery could be between 4 to 7 days the order was delivered two mornings later. WHAT'S NOT TO LIKE?

12 December 2025
canvas-store.co.uk logo

Reply from canvas-store.co.uk

Hi Jane,

Thank you so much for a great review!

Best Wishes,
Customer Care

Rated 1 out of 5 stars

Used to be very good but not anymore...

Used to be very good but I ordered 2 boxes of canvases in September and I am still waiting for a tracking number more than 2 weeks later. Different agents answer my email queries but dont get back to me and still no tracking number. Are they all AI now, I wonder? I have now asked for a refund but no response. I will be getting my canvases elsewhere in future.

4 December 2025
Unprompted review
Rated 2 out of 5 stars

The frame of the Canvas was not Square

As a keen Amateur painter I purchased a pack of three very large (1 mtr square) canvasses from Canvas Store. The canvasses were made by Loxley. They arrived and after a couple of months I had painted on all three Canvases. I decided to frame all three canvases as I think they look better in a shadow frame. I set about to make the frames, two of which fitted perfectly. However one canvass was so out of square i could not fit it into the frame. I checked each corner with a carpenters set square and sure enough the whole frame was out of square. I sent a message to The Canvas Store, as that is the company I had the contract of purchase with, with some photos to illustrate the amount each corner was out of square, and also explaining that the other two canvases in the pack of three were perfectly square after painting. The Canvas Store contacted Loxley who replied to the Canvas Store, not prepared to do anything about the out of square canvas I had purchased, saying it was because the canvas had warped due to the painting and there was nothing they would do for me. So are they saying their canvases are not fit for purpose? If you paint on the canvas it is likely to go out of square? They sell them as painting canvases. Not at all happy so in future folkes always check your canvas before you paint on them just in cased you have to return them. Not very impressed as what I think is a good painting is a total loss at a cost of £40 for the one canvas.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Easily the best deal

Easily the best deal. Easy to communicate with. Easy to change delivery address on one email request. Top quality canvases at by far the best price

18 November 2025

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