I was a little worried that the packaging was not good enough and that one of the corners on all 4 canvases might have been damaged in transit. Once opened and given a further coat of gesso, it turned... See more
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Review summary
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Reviews shaping this summary
great..delivered on time....box...always need to be checked ...to make sure all canvas are in good condition....
Good quality canvases at a reasonable price. Delivered safely and in good time. I will use them again.
Company replied
Good product reasonably priced. Good prompt delivery.
Company details
Written by the company
At Canvas Store, we stock a huge range of quality blank canvases for professional artists, students and beginners. We deliver straight to your door in box quantities, which means we are able to offer the best value around.
Contact info
Savoy Road, CW1 6NA, Crewe, United Kingdom
- 0207 759 4525
- website@canvas-store.co.uk
- canvas-store.co.uk
4.4
Excellent
391 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 1 month
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Terrible - never got my goods
I never ( at least so far) received my order - a large canvas for £102 - I emailed them - no response - called them several times - on hold for 30 mins gave up.
Do not buy from this supplier. I'm still trying to get hold of them ....nothing...tumbleweed - refund or my goods please
22 May 2025
Reply from canvas-store.co.uk
Hi Richard,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
AVOID COMPANY
If there was a zero star rating, I’d of given it. Terrible customer service, they just don’t respond, despite ordering and paying weeks ago no sign of my canvases and no refund of my money, I’ve had to raise as fraud with my bank. AVOID AT ALL COSTS.
15 May 2025
Unprompted review
Reply from canvas-store.co.uk
Hi Leon,
I'm so sorry for your experience.
We've restructured our order fulfilment process after reviews highlighted areas where we were not performing well and leaving customer dissatisfied.
Communication is key and we hope to provide much better communication from now on.
I sincerely apologise that you were waiting for your order and received no communication from us!
Best Wishes,
Customer Care
Brilliant service
This was my first time buying from Canvas Store, but I fully intend to use it regularly. Great range of products and decent pricing & when I spoke to customer services because my order was quite complex and very urgent, they couldn’t have been more helpful and polite and they delivered on their promises! Thanks Hedi (?)
4 April 2025
Unprompted review
Item not delivered and no response from the company!
Order canvas and got notified that item was dispatched on the 20th March but no further tracking information provided and still no delivery! Tried calling just rings for ages and have tried emailing and via the website and no reply. Will be raising a dispute via my bank for a refund!
20 March 2025
Reply from canvas-store.co.uk
Hi Becky,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
I highly recommend The Canvas Store for…
I highly recommend The Canvas Store for excellent products at very reasonable prices. There was a slight problem with the delivery of canvases that was expertly resolved by Customer Services. Replacement canvases arrived on time and in good condition.
20 March 2025
As expected
Great price. Great on time delivery. Exactly what I expected and with no hassle.
20 March 2025
Incomplete...
I'm still waiting for half of my order to be delivered, and communication has been poor.
Hopeful this will eventually be resolved though....
20 March 2025
Reply from canvas-store.co.uk
Hi Cathy,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
good at there work
19 March 2025
Unprompted review
Abysmal notification about delivery
The "shop" app told me that my goods were ready to be shipped. I received no further information, no delivery date, no tracking number, and I don’t know the courier. By luck I was in to receive the goods. I reported this lack of information but I received no advice on what to do.
10 March 2025
Reply from canvas-store.co.uk
Hi John,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
Failed to deliver the order,have failed…
Failed to deliver the order,have failed to return calls and reply to e-mails.however on the good side a refund was dealt with within 24hours.
18 February 2025
Reply from canvas-store.co.uk
Hi Chris,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
6 pk of canvases
6 pk of canvases. Absolutely no communication regarding this item despite & 11 days late. 20 min on hold & no one answering in the end. 2 emails sent with yet no reply to either. Item arrived the next day having been sent the day day of my emails. No reply, no apology & no telephone reply. What a way to run a company. Having been a customer in the past, would I use them again...NO!. Would I recommend...NO!.
17 February 2025
Reply from canvas-store.co.uk
Hi David,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
Poor customer Support
The Seawhite canvases are not primed properly. I had to painting certain areas twice. I contacted Canvas Store on two occasions and was never heard back from them.
17 February 2025
Reply from canvas-store.co.uk
Hi Paul,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
Have not received item and have so far…
Have not received item and have so far sent two emails asking or update or refund have had no contact from your complaint team
24 January 2025
Reply from canvas-store.co.uk
Hi Amanda,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
ONLY HALF ORDER DELIVERED AND NO RESPONSE FROM CS!
I have used canvas store for years and find their value for money very good HOWEVER I have only received half of my recent order and cannot get a response from them. I have emailed 3 times, send a request through their online form and have been on the phone for over 30 mins waiting for them to answer. My order shows as fulfilled on their system! I am beyond frustrated at their terrible customer service!
21 February 2025
Unprompted review
Reply from canvas-store.co.uk
Hi Bobby,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
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