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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and extensive knowledge, making the entire process smooth and stress-free. People frequently highlight the exceptional customer service, noting quick response times and a commitment to guiding users through every step, from initial queries to activation. The service itself is described as seamless, efficient, and highly reliable, with many appreciating the ease of obtaining a Canadian SIM card even before arriving in Canada. However, some customers also noted issues with communication and follow-up, with a few experiencing difficulties in getting responses or receiving conflicting information. There were also isolated instances where individuals reported problems with SIM activation or a lack of service in various locations, leading to frustration and the need to seek alternative solutions.

What people talk about most

Staff

Customers had positive experiences with staff, praising their helpfulness, patience, and professionalism.... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, responsiveness,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of staff... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently report a smooth and... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick, prompt, and... See more

Based on these reviews

Rated 5 out of 5 stars

I want to recognize Kunal Sharma for his amazing customer service. He was very patient and knowledgeable in helping me throughout the process of application. He guided me step by step and answered eve... See more

Company replied

Rated 5 out of 5 stars

Amazing team. 100% geniune dont give a doubt about being scammed. Its a geniune and 1000% authentic company i just got a sim from rogers delivered at doorstep and didnt pay a single penny. I will be b... See more

Company replied

Rated 5 out of 5 stars

Indeed, it goes without saying that canadian sim and offers are outstanding with its best features, products and packages. A word of mouth referral made us to connect with Mr. Kunal, who shared us a g... See more

Company replied

Rated 5 out of 5 stars

Seamless and quick service. Kunal Sharma made sure to patiently clarify all of my doubts and cleared any confusions I had. Got a great student offer which includes a free Pixel phone upon commiting to... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Mobile Network Operator
  3. Phone and Internet Service

Written by the company

Conveniently connecting newcomers & visitors to Canada, prior to arrival, with an affordable, value driven & exclusive Canadian SIM powered by Rogers Not only do we have a coast-to-coast 5G network that keeps you connected to the things and people you love but our plans also come loaded with data and benefits at a great price . Lastly we like to keep things simple. Manage your account on the go either online or via the app where you can conveniently track your usage, view your bill, make a secure payment, Upgrade your device or change your plan, update your account info and so much more. Get your Canadian SIM today!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

740 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kunal was excellent.Awesome help and…

Kunal was excellent.Awesome help and advice. Very proactive in responding to all my queries, amazing customer service.

7 August 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much, Amin!
We’re thrilled to hear that Kunal provided such excellent support and quick responses throughout your experience. Amazing service is exactly what we aim for, and we're so happy you felt that!
Welcome again to CanadianSIM — we're here whenever you need us.
Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Had wonderful experience with sachin

Had wonderful experience with sachin. He guided me throughout the process and helped me out with all the questions I had about the sim card.

5 August 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much for your lovely feedback, Akshat!
We’re so glad to hear that Sachin made the process easy and smooth for you. Helping newcomers like you feel confident and supported is exactly what we’re here for.
Wishing you an amazing time in Canada!

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

I had a great experience with…

I had a great experience with CanadianSIM while arranging everything from abroad. Kunal Sharma was extremely helpful and professional throughout the process. He guided me patiently and ensured I got the right SIM card before arriving in Canada. His assistance made our transition much smoother. Highly recommended service and special thanks to Kunal!

4 August 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much for your kind words, Shaista!
We’re thrilled to hear that Kunal was able to support you every step of the way and make your arrival in Canada smoother. That’s exactly the kind of experience we aim to provide!
Wishing you a wonderful journey ahead — and welcome to Canada!

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Very nice experience very professional…

Very nice experience very professional ans helpful

5 August 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you, Bilel!
We’re so happy to hear you had a great experience with us. Being helpful and professional is what we strive for every day.
Welcome to Canada, and thanks for choosing CanadianSIM!

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Great service!

Great service from Kunal! He was very kind to drive me through the entire registration process via WhatsApp. Thank you very much!

5 August 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much, Annamaria! 🌟
We’re so glad to hear that Kunal was able to guide you smoothly through the registration process — even better that it all happened over WhatsApp!
We’re always here to make things easier for you.

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

It is a great offer.with efficient staff

It is a great offer! And Kunal Sharma was a great help all over the proccess of getting It! Thank you Kunal!

4 August 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

hank you so much, Belén!
We’re so happy you enjoyed the offer and that Kunal was there to support you throughout the entire process.
Your kind words mean a lot to us — welcome to the CanadianSIM family!

Warm regards,
The CanadianSIM Team

Rated 3 out of 5 stars

Quite disappointed by my experience

Quite disappointed by my experience with canadiansim.
I ordered a 70Gb for 30 days in Canada but I did not received any QR code to activate my plan 24 hours before. Nothing in Spam, nothing attached to automatic emails.
I had to request the QR code to the support by Chat before travelling to Canada but it was during the week-end so no response. Hence I had to buy another 3 euros 1Gb plan elsewhere and wait for open hours on Monday to painfully get the CanadianSIM QR code displayed in chat messages. Visibly QR code mails from Free are blocked. Except for that painfull activation, the network was good all along my Ontario/Quebec travel.

13 July 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Hello Lauren, thank you for your valuable feedback and we apologize for the inconvenience caused.

A confirmation email was sent when the order was processed however the email bounced back. We did not have any phone number to connect with you and unfortunately had to wait for you to connect with our support after which we were able to send the QR code to the correct email.

We are glad to hear that once you did receive the QR code, the network was good and working

Regards
CanadianSIM Team

Rated 5 out of 5 stars

Sachin and Mansi were really helpful…

Sachin and Mansi were really helpful and polite while explaining everything and were able to assist with all of our queries regarding the services. Just loved their attitude towards their work.

1 August 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much for your kind words, Ayush!
We’re thrilled to hear that Sachin and Mansi provided such helpful and polite support. Their dedication and attitude truly make a difference, and we’re lucky to have them on our team!
Wishing you all the best on your journey in Canada!

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Great support from Sachin

26 July 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you, Sibsankar!
We’re glad to hear Sachin was able to support you — he’s always happy to help!
Thanks for choosing CanadianSIM, and welcome to Canada!

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Amazing Experience

I had a seamless experience with sachin sir. He guided and supported throughout, by also clarifying all the doubts I had and also by providing all the information. He also arranged special mail just for my confirmation and peace of mind. Thank you for the support and experience.

31 July 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much for your amazing review, Sohen!
We’re so happy to hear that Sachin provided you with such thoughtful support and made sure you felt confident every step of the way — even arranging a special confirmation just for you!
That’s exactly the kind of care we want all our customers to experience.

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Best newcomer service in Canada

Sachin Chauhan was assigned to me. And he made sure that I did not miss a beat with staying connected to my family while I was making life changing moves to Canada. So shout out to him and his support, kindness and most of all his work ethic.

31 July 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much for this wonderful review, Obaidul!
We’re truly touched to hear how Sachin supported you during such an important moment in your life. Staying connected with family while starting a new chapter is everything — and we’re honored to have been a part of that.
Huge shoutout to Sachin for his incredible dedication and care!

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

I was guided through the whole process…

I was guided through the whole process over the call which made my journey even simpler

29 July 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you, Raumil!
We’re so happy to hear that the step-by-step guidance over the call made everything easier for you. That’s exactly the experience we aim to provide — simple, clear, and supportive from start to finish!

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Seamless and quick service

Seamless and quick service. Kunal Sharma made sure to patiently clarify all of my doubts and cleared any confusions I had. Got a great student offer which includes a free Pixel phone upon commiting to a 2 year agreement with Rogers. Overall very satisfying and hassle-free option to get a Canadian sim from India itself. Recommended to my friend who is also planning his travel soon. Hoping to have the same smooth experience during my time in Canada.

29 July 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much, Tarun!
We’re thrilled to hear everything went smoothly and that Kunal guided you patiently through the process. That Pixel phone offer is a great choice, and we’re so glad it worked out perfectly for you.

We can’t wait to deliver the same seamless experience to your friend — that’s what we do!

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service, great value plans and really easy set up and delivery for travellers. Thanks!

28 July 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much, Annie!
We're so glad you found the setup and delivery easy — and that our plans brought great value to your trip. Providing exceptional service to travellers like you is what we’re all about!

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Canadian SIM card in India

Miss Poonam Ahuja did a fantastic job. She made obtaining a Canadian SIM card in India a breeze. It was a hassle free process. Thanks for your kind services Poonam.

28 July 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you, Amanat!
We’re so happy to hear that Miss Poonam Ahuja made the entire process smooth and easy for you. Hassle-free service is what we strive for, and your kind words mean a lot to us!

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Received my Canadian SIM card while…

Received my Canadian SIM card while sitting here in India — hassle-free and right on time! A big thanks to Kunal Sharma for handling everything so smoothly. From guidance to doorstep delivery, the entire process was seamless. Excellent service and highly recommended for anyone planning their travel abroad!

#InternationalTravel #CanadianSIM #SeamlessService #KunalSharma #Gratitude #SmoothExperience

28 July 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much, Suresh!
We’re thrilled to know you received your Canadian SIM in India with no hassle and right on time — that’s exactly what we aim for! Huge shoutout to Kunal Sharma for making the process smooth and stress-free.

Wishing you the best on your journey to Canada!
Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Call assistant very good and polite…

Call assistant very good and polite miss poonam ahuja... thank you.

28 July 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you, Hardik!
We’re so happy to hear that Miss Poonam Ahuja provided you with kind and professional support. We’ll make sure she sees your lovely message!

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Thank you so much Miss Poonam Ahuja for…

Thank you so much Miss Poonam Ahuja for guiding and giving best plan possible.

26 July 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much, Ankush, for your kind feedback!
We’re thrilled to hear that Poonam was able to help you find the best plan — she’ll be so happy to know her support made a difference.

Wishing you an amazing time in Canada!
Warm regards,
The CanadianSIM Team

Rated 1 out of 5 stars

What a pain.

Steer clear of this company, when speaking to them, I was under the impression I was getting a temporary eSIM for my travels, but what they actually did was signed me up to one of Canada‘s main providers, which is a huge hassle to quit, and once I did quit, I was still sent an additional bill for $5.02 For contacting their support team to close the account which I was not able to do through their app. They did not bother to explain any of this when I signed up. They also did not explain how to cancel or close this account.

26 July 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much, John, for your kind words!
We're happy to hear everything went smoothly and that Kunal was able to assist you quickly — we’ll be sure to share your feedback with him!

Looking forward to supporting you again on your next visit to Canada. 🇨🇦✈️

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Amazing customer experience

Indeed, it goes without saying that canadian sim and offers are outstanding with its best features, products and packages. A word of mouth referral made us to connect with Mr. Kunal, who shared us a gem of service through out the sim delivery. Kunal was always a call behind or perhaps pings to check the connection pipeline throughout. He offered us a great package that comes with device. His service is commendable and I can recommend him and canadian sim for their best offers.

25 June 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much, Raison! 🌟 We’re so glad you found us through a referral — and even more thrilled to hear that Kunal provided such outstanding and attentive support throughout your experience. It means the world to us that you’d recommend our team and our offers. You’ve got a CanadianSIM family here anytime you need us! 😊

Warm regards,
The CanadianSIM Team
P.S. You and your friends can save some $$ with our referral program — just email us at info@canadiansim.com to learn more.

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