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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and extensive knowledge, making the entire process smooth and stress-free. People frequently highlight the exceptional customer service, noting quick response times and a commitment to guiding users through every step, from initial queries to activation. The service itself is described as seamless, efficient, and highly reliable, with many appreciating the ease of obtaining a Canadian SIM card even before arriving in Canada. However, some customers also noted issues with communication and follow-up, with a few experiencing difficulties in getting responses or receiving conflicting information. There were also isolated instances where individuals reported problems with SIM activation or a lack of service in various locations, leading to frustration and the need to seek alternative solutions.

What people talk about most

Staff

Customers had positive experiences with staff, praising their helpfulness, patience, and professionalism.... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, responsiveness,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of staff... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently report a smooth and... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick, prompt, and... See more

Based on these reviews

Rated 5 out of 5 stars

I want to recognize Kunal Sharma for his amazing customer service. He was very patient and knowledgeable in helping me throughout the process of application. He guided me step by step and answered eve... See more

Company replied

Rated 5 out of 5 stars

Amazing team. 100% geniune dont give a doubt about being scammed. Its a geniune and 1000% authentic company i just got a sim from rogers delivered at doorstep and didnt pay a single penny. I will be b... See more

Company replied

Rated 5 out of 5 stars

Indeed, it goes without saying that canadian sim and offers are outstanding with its best features, products and packages. A word of mouth referral made us to connect with Mr. Kunal, who shared us a g... See more

Company replied

Rated 5 out of 5 stars

Seamless and quick service. Kunal Sharma made sure to patiently clarify all of my doubts and cleared any confusions I had. Got a great student offer which includes a free Pixel phone upon commiting to... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Mobile Network Operator
  3. Phone and Internet Service

Written by the company

Conveniently connecting newcomers & visitors to Canada, prior to arrival, with an affordable, value driven & exclusive Canadian SIM powered by Rogers Not only do we have a coast-to-coast 5G network that keeps you connected to the things and people you love but our plans also come loaded with data and benefits at a great price . Lastly we like to keep things simple. Manage your account on the go either online or via the app where you can conveniently track your usage, view your bill, make a secure payment, Upgrade your device or change your plan, update your account info and so much more. Get your Canadian SIM today!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

740 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great Support and Easy Ordering Process

I recently ordered an eSIM from Canadiansim.com for my upcoming September holidays, and the experience so far has been excellent.

A big thank you to Kunal Sharma for the amazing customer service — he was helpful, responsive, and made the whole process really smooth. Even though I haven't used the eSIM yet, the ordering and setup support have already left a great impression.

Looking forward to using the service during my trip. So far, highly recommended!

25 August 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much, Marli!
We’re delighted to hear that your experience has already been so positive, even before your trip begins! Kunal will be thrilled to know his support made such a great impression.

Wishing you an amazing holiday in September — we’ll be right here if you need anything along the way!
Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

It has been great service that I got…

It has been great service that I got from the team.

22 August 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you, Sujith!
We’re so glad to hear you had a great experience with our team — your feedback means a lot to us!

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Really helpful

Ishaan was really helpful and guided me every step of the way

22 August 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you, Andrea!
We’re so happy to hear that Ishaan was able to guide you through the entire process — that’s exactly the kind of support we aim to provide!

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

I had some issues with ordering eSIMs…

I had some issues with ordering eSIMs and reached out for assistance. Mr. Sachin provided very helpful and prompt support, guiding me through the process and helping me choose the right package. Thanks to his help, the ordering process went smoothly and quickly. I truly appreciate the excellent service!

22 August 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much, Wanvisa!
We’re really glad Mr. Sachin was able to assist you so promptly and help you find the right package. It’s great to hear the process turned out smooth and quick — exactly how we want it to be!

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Thank you Kunal Sharma for your guidance

Thank you Kunal Sharma for your patience and help with our purchase.
Very much appreciated! Jane

21 August 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you, Jane!
We’re so happy to hear that Kunal was patient and helpful throughout your purchase — your appreciation means a lot to us!

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Kunal Sharma saw that I was having…

Kunal Sharma saw that I was having difficulties (taking a long time) and popped up on WhatsApp to help.

I had WhatsApp help from Kumal when I got my first eSIM in July.

Great service.

Doreen Pechey

21 August 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you, Doreen!
We love hearing stories like yours — Kunal jumping in right when you needed help shows exactly the kind of care we aim to provide. We're so glad your experience was smooth both times!

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Wow! Brilliant service from Sachin

Wow! Amazing customer service, Sachin was so helpful. I made a enquiry through contact us on the website and within hours Sachin had emailed me the information I had requested in detail, immediately followed up by a very thorough phone call and guided me through the application, so helpful, much appreciated. Cheers Winton

21 August 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much, Winton!
We’re thrilled to hear that Sachin provided such prompt and detailed support — from email to phone call, he’s always ready to go the extra mile!

We truly appreciate your kind words.
Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Thanks for the Guidance Mr

Thanks for the Guidance Mr. Kunal Sharma

21 August 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you, Simran!
We’re glad to hear Kunal was able to guide you — we’ll be sure to pass along your appreciation to him!

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

It was so beneficial for me sitting…

It was so beneficial for me sitting outside Canada. specifically, the customer service provider, Ishaan, was so helpful in guiding

18 August 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much for your kind words!
We know how important it is to feel supported even before you land in Canada — and we’re so happy Ishaan could be there to guide you through everything. We’re cheering you on and can’t wait to continue supporting you once you arrive!

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Easy to apply

Easy to apply. The behaviour of the agent was so helpful and polite.

13 August 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much, Manosh! 😊pplication process felt easy and that our agent made a great impression with their helpful and polite support. That’s exactly what we love to hear!
Thanks again for choosing CanadianSIM — we’re here if you need anything.

Warm regards,
The CanadianSIM Team

Rated 4 out of 5 stars

CanadianSIM Team

Sachin was great! Answered all my questions on Whatsapp promptly and offered personalised advice!

13 August 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much for your kind feedback!
We’re so glad to hear that Kunal was able to provide prompt and personalized support — that’s exactly the experience we aim to give each and every customer.
Thanks for trusting CanadianSIM to help you stay connected from the start!

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Kunal Sharma helped me in choosing the…

Kunal Sharma helped me in choosing the right plan for my needs. Thank you so much Kunal!!

13 August 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much, Fabio!
We’re so glad Kunal was able to guide you to the perfect plan for your needs — that’s what we’re here for!
Wishing you the best as you settle into Canada, and thank you for trusting CanadianSIM.

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Very polite

Very polite, explains everything very well and good listener. Have the patience to wait until m done with form filling.
Thank you so much Kunal for ur assistance
👍🏻👍🏻👍🏻

12 August 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much for your kind words, Tsering!
We’re so happy to hear that Kunal made you feel supported and took the time to guide you patiently — that’s exactly the experience we want for everyone!
Wishing you all the best as you begin this new chapter in Canada.
Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Great service from Kunal Sharma

Great service from Kunal Sharma, where he guide me through the whole application process via WhatsApp. Quick response and answered my questions thoroughly.

12 August 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much for your kind review!
We’re so glad to hear that Kunal made the process smooth and easy for you through WhatsApp — quick, clear support is what we aim for!
Thanks for choosing CanadianSIM, and welcome to Canada!
Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Easy process

Guided me with the activation and booking process . It easy to complete the process with the help of the team.

12 August 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you, Mohammed!
We’re so glad to hear that our team made the activation and booking process easy for you. That’s exactly what we’re here for — to make your arrival as smooth as possible!
Welcome to Canada, and thanks again for choosing CanadianSIM.
Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Very supportive

Very supportive, patient & very helpful throughout the onboarding journey...

Thanks & God Bless

12 August 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much, Ankit!
We’re truly grateful for your kind words. It means a lot to know you felt supported and cared for throughout your onboarding journey, that’s exactly what we aim to provide.
Wishing you all the best in this new chapter, and may you be equally blessed!
Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Great deal for Canada cellular package

Was looking for a good cell phone package for Canada, and CandianSIM seemed like a good deal. I was then assisted by their Sales Exec, Kunal Sharma, who detailed all the options available to me, packages, discounts etc, helping me take the final decision. Kunal was extremely helpful and patient throughout the process

11 August 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much for your thoughtful review!
We’re so happy to hear that you found the perfect plan with us and that Kunal was there to walk you through every detail with patience and care. We truly believe that choosing a mobile plan should feel easy — and we’re glad we could make that happen for you!
Welcome to CanadianSIM and thank you again for your trust.
Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Highly recommended

Ishaan contacted me during a very tough and busy time in my life, and despite my unavailability he was very kind and made this process very smooth for me! Having a phone number taken care of for you when you’re travelling to a new country is really a blessing. So glad!

11 June 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much for your beautiful message, Ansuya!
We’re truly touched to hear that Ishaan was able to support you with kindness and care during such a busy moment in your life. Getting your phone set up before arriving really does make a huge difference, and we’re so glad we could be there for you.
Wishing you all the best in this exciting new chapter!
Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Sachin was extremely helpful and very…

Sachin was extremely helpful and very knowledgeable. Soft spoken and responsive even at the odd hours of the day! Truly commendable!

9 August 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much for your lovely feedback, Shabih!
We’re so happy to hear that Sachin was there for you, even during the odd hours — that kind of dedication and kindness is what we’re most proud of.
We truly appreciate your trust in CanadianSIM!
Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Good experience with mr kunal

7 August 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much, Pingash!
We’re glad to hear you had a good experience with Mr. Kunal — he’s always happy to help!
Thanks for choosing CanadianSIM, and welcome to Canada!
Warm regards,
The CanadianSIM Team

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