canadiansim.com Reviews 

751
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for providing fast assistance, explaining available plans clearly, and answering every single query with remarkable professionalism and dedication. People note that the overall purchasing process is smooth, straightforward, and simple to set up before arrival in the country. Though some reviewers experienced issues with the order process, mentioning unclear information or communication delays regarding activation. A few customers also noted confusion with instructions, difficulties reaching support channels, and unexpected roaming costs during setup. Other individuals mentioned experiencing long waiting times to receive their activation details and necessary QR codes.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, patience, and... See more

Customer service

People report positive experiences with customer service, highlighting that representatives are patient,... See more

Service

Consumers find service to be positive, highlighting a smooth, quick, and hassle-free process when obtaining... See more

User experience

Users describe positive interactions with user experience, highlighting very quick replies and a seamless,... See more

Order

Reviewers express mixed feelings about their order experiences, reflecting both positive support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service and highly professional team. Got quick help from Kunal Sharma for all my doubts. He guided me for smooth process. I have applied for Canadian SIM from India. I will be travelling so... See more

Company replied

Rated 5 out of 5 stars

The service was really fast and simple. Specifically, Mr. Sharma helped me understand the different plans available and I was done with CanadianSIM set up in a few hours only. I really appreciate Mr.... See more

Company replied

Rated 5 out of 5 stars

Got professional and prompt response from CanadianSim. Their staff Sachin acts professionally and helpfully on all my enquiries. I just need to spend few minutes to complete the registration and can g... See more

Company replied

Rated 5 out of 5 stars

I want to recognize Kunal Sharma for his amazing customer service. He was very patient and knowledgeable in helping me throughout the process of application. He guided me step by step and answered eve... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Mobile Network Operator
  3. Phone and Internet Service

Written by the company

Conveniently connecting newcomers & visitors to Canada, prior to arrival, with an affordable, value driven & exclusive Canadian SIM powered by Rogers Not only do we have a coast-to-coast 5G network that keeps you connected to the things and people you love but our plans also come loaded with data and benefits at a great price . Lastly we like to keep things simple. Manage your account on the go either online or via the app where you can conveniently track your usage, view your bill, make a secure payment, Upgrade your device or change your plan, update your account info and so much more. Get your Canadian SIM today!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

751 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(751)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sachin and Mansi were really helpful…

Sachin and Mansi were really helpful and polite while explaining everything and were able to assist with all of our queries regarding the services. Just loved their attitude towards their work.

1 August 2025
Unprompted review
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Reply from canadiansim.com

Thank you so much for your kind words, Ayush!
We’re thrilled to hear that Sachin and Mansi provided such helpful and polite support. Their dedication and attitude truly make a difference, and we’re lucky to have them on our team!
Wishing you all the best on your journey in Canada!

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Great support from Sachin

26 July 2025
Unprompted review
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Reply from canadiansim.com

Thank you, Sibsankar!
We’re glad to hear Sachin was able to support you — he’s always happy to help!
Thanks for choosing CanadianSIM, and welcome to Canada!

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Amazing Experience

I had a seamless experience with sachin sir. He guided and supported throughout, by also clarifying all the doubts I had and also by providing all the information. He also arranged special mail just for my confirmation and peace of mind. Thank you for the support and experience.

31 July 2025
Unprompted review
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Reply from canadiansim.com

Thank you so much for your amazing review, Sohen!
We’re so happy to hear that Sachin provided you with such thoughtful support and made sure you felt confident every step of the way — even arranging a special confirmation just for you!
That’s exactly the kind of care we want all our customers to experience.

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Best newcomer service in Canada

Sachin Chauhan was assigned to me. And he made sure that I did not miss a beat with staying connected to my family while I was making life changing moves to Canada. So shout out to him and his support, kindness and most of all his work ethic.

31 July 2025
Unprompted review
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Reply from canadiansim.com

Thank you so much for this wonderful review, Obaidul!
We’re truly touched to hear how Sachin supported you during such an important moment in your life. Staying connected with family while starting a new chapter is everything — and we’re honored to have been a part of that.
Huge shoutout to Sachin for his incredible dedication and care!

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

I was guided through the whole process…

I was guided through the whole process over the call which made my journey even simpler

29 July 2025
Unprompted review
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Reply from canadiansim.com

Thank you, Raumil!
We’re so happy to hear that the step-by-step guidance over the call made everything easier for you. That’s exactly the experience we aim to provide — simple, clear, and supportive from start to finish!

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Seamless and quick service

Seamless and quick service. Kunal Sharma made sure to patiently clarify all of my doubts and cleared any confusions I had. Got a great student offer which includes a free Pixel phone upon commiting to a 2 year agreement with Rogers. Overall very satisfying and hassle-free option to get a Canadian sim from India itself. Recommended to my friend who is also planning his travel soon. Hoping to have the same smooth experience during my time in Canada.

29 July 2025
Unprompted review
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Reply from canadiansim.com

Thank you so much, Tarun!
We’re thrilled to hear everything went smoothly and that Kunal guided you patiently through the process. That Pixel phone offer is a great choice, and we’re so glad it worked out perfectly for you.

We can’t wait to deliver the same seamless experience to your friend — that’s what we do!

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service, great value plans and really easy set up and delivery for travellers. Thanks!

28 July 2025
Unprompted review
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Reply from canadiansim.com

Thank you so much, Annie!
We're so glad you found the setup and delivery easy — and that our plans brought great value to your trip. Providing exceptional service to travellers like you is what we’re all about!

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Canadian SIM card in India

Miss Poonam Ahuja did a fantastic job. She made obtaining a Canadian SIM card in India a breeze. It was a hassle free process. Thanks for your kind services Poonam.

28 July 2025
Unprompted review
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Reply from canadiansim.com

Thank you, Amanat!
We’re so happy to hear that Miss Poonam Ahuja made the entire process smooth and easy for you. Hassle-free service is what we strive for, and your kind words mean a lot to us!

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Received my Canadian SIM card while…

Received my Canadian SIM card while sitting here in India — hassle-free and right on time! A big thanks to Kunal Sharma for handling everything so smoothly. From guidance to doorstep delivery, the entire process was seamless. Excellent service and highly recommended for anyone planning their travel abroad!

#InternationalTravel #CanadianSIM #SeamlessService #KunalSharma #Gratitude #SmoothExperience

28 July 2025
Unprompted review
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Reply from canadiansim.com

Thank you so much, Suresh!
We’re thrilled to know you received your Canadian SIM in India with no hassle and right on time — that’s exactly what we aim for! Huge shoutout to Kunal Sharma for making the process smooth and stress-free.

Wishing you the best on your journey to Canada!
Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Call assistant very good and polite…

Call assistant very good and polite miss poonam ahuja... thank you.

28 July 2025
Unprompted review
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Reply from canadiansim.com

Thank you, Hardik!
We’re so happy to hear that Miss Poonam Ahuja provided you with kind and professional support. We’ll make sure she sees your lovely message!

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Thank you so much Miss Poonam Ahuja for…

Thank you so much Miss Poonam Ahuja for guiding and giving best plan possible.

26 July 2025
Unprompted review
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Reply from canadiansim.com

Thank you so much, Ankush, for your kind feedback!
We’re thrilled to hear that Poonam was able to help you find the best plan — she’ll be so happy to know her support made a difference.

Wishing you an amazing time in Canada!
Warm regards,
The CanadianSIM Team

Rated 1 out of 5 stars

What a pain.

Steer clear of this company, when speaking to them, I was under the impression I was getting a temporary eSIM for my travels, but what they actually did was signed me up to one of Canada‘s main providers, which is a huge hassle to quit, and once I did quit, I was still sent an additional bill for $5.02 For contacting their support team to close the account which I was not able to do through their app. They did not bother to explain any of this when I signed up. They also did not explain how to cancel or close this account.

26 July 2025
Unprompted review
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Reply from canadiansim.com

Thank you so much, John, for your kind words!
We're happy to hear everything went smoothly and that Kunal was able to assist you quickly — we’ll be sure to share your feedback with him!

Looking forward to supporting you again on your next visit to Canada. 🇨🇦✈️

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Amazing customer experience

Indeed, it goes without saying that canadian sim and offers are outstanding with its best features, products and packages. A word of mouth referral made us to connect with Mr. Kunal, who shared us a gem of service through out the sim delivery. Kunal was always a call behind or perhaps pings to check the connection pipeline throughout. He offered us a great package that comes with device. His service is commendable and I can recommend him and canadian sim for their best offers.

25 June 2025
Unprompted review
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Reply from canadiansim.com

Thank you so much, Raison! 🌟 We’re so glad you found us through a referral — and even more thrilled to hear that Kunal provided such outstanding and attentive support throughout your experience. It means the world to us that you’d recommend our team and our offers. You’ve got a CanadianSIM family here anytime you need us! 😊

Warm regards,
The CanadianSIM Team
P.S. You and your friends can save some $$ with our referral program — just email us at info@canadiansim.com to learn more.

Rated 5 out of 5 stars

Thanks you Kunal for your excellent…

Thanks you Kunal for your excellent service and assistance when we recently connected to CanadianSIM. Your guidance through the process was much appreciated. 🌟🌟🌟

22 July 2025
Unprompted review
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Reply from canadiansim.com

Thank you so much for your kind words, Julie! 😊 We’re thrilled to hear Kunal made the process smooth and stress-free for you. Our team is always here to make your CanadianSIM experience simple and welcoming — just like it should be.

Warm regards,The CanadianSIM TeamP.S. You and your friends can save some $$ with our referral program — just email us at info@canadiansim.com to learn more.

Rated 5 out of 5 stars

The support team of Canadiansim is very…

The support team of Canadiansim is very helpful. They gave me explanations to all the questions and queries I had. For me, it was Sachin who helped me a lot.

22 July 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much for your feedback, Julie! 💛 We’re so happy to know that Sachin and our team were able to provide the support and answers you needed. Helping our customers feel confident and supported is exactly what we’re here for. Count on us anytime!

Warm regards,The CanadianSIM TeamP.S. You and your friends can save some $$ with our referral program — just email us at info@canadiansim.com to learn more.

Rated 5 out of 5 stars

Sims for holiday

We ordered 2 sims for our vacation to Canada. I was a bit stressed because they couldn't ship it to Belgium in advance and we would have to get them at the airport (or hotel). But everything went very fast and easy and the sim cards worked perfect.

3 July 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thanks a ton for sharing your experience, Tanguy! 🌍✈️ We know that traveling can be stressful — especially when it comes to staying connected. That’s why we’re so glad to hear that the airport pickup went smoothly and that the SIM cards worked perfectly. Enjoy your vacation in Canada, and we’re here if you need anything else along the way!

Warm regards,The CanadianSIM Team
P.S. You and your friends can save some $$ with our referral program — just email us at info@canadiansim.com to learn more.

Rated 5 out of 5 stars

Application for canadian sim

We had a good exp while trying to apply for a canadian sim. Mr Sachin helped us with the process to apply for a Canadian sim from start to end and process was very smooth.

21 July 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much, Agniva! 😊
We’re glad to hear the application process went smoothly for you. Sachin is always happy to guide newcomers through every step — we’ll be sure to pass along your kind words!

Warm regards,
The CanadianSIM Team
P.S. You and your friends can save some $$ with our referral program — just email us at info@canadiansim.com to learn more.

Rated 5 out of 5 stars

Good conversation with detailed information

Nice conversation and shared detail information about the plan and solve doubts

21 July 2025
Unprompted review
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Reply from canadiansim.com

Thank you, Jaimil! 😊
We’re happy to know you had a good experience and got all the details you needed. We're always here to clear up any doubts and make the process easy!

Warm regards,
The CanadianSIM Team
P.S. You and your friends can save some $$ with our referral program — just email us at info@canadiansim.com to learn more.

Rated 5 out of 5 stars

The guy (Sachin) was so helpful

The guy (Sachin) was so helpful, helped me clear all my queries and doubts.

19 July 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thanks so much, Sahil!
We’re glad Sachin could help you out and answer all your questions clearly. That’s exactly the experience we want every newcomer to have — helpful, easy, and reassuring!

Warm regards,
The CanadianSIM Team
P.S. You and your friends can save some $$ with our referral program — just email us at info@canadiansim.com to learn more.

Rated 5 out of 5 stars

Great experience

Great experience throughout. Easy and quick and help throughout each step making the process effortless. Very handy to have sorted before heading away.
Thanks to Kunal and Sachin for their help.

18 July 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thanks a ton, Conor!
We’re so happy to hear everything was smooth and effortless — that’s exactly our goal! Huge shoutout to Kunal and Sachin for making the experience seamless before your trip. Wishing you an amazing time in Canada! 🇨🇦

Warm regards,
The CanadianSIM Team
P.S. You and your friends can save some $$ with our referral program — just email us at info@canadiansim.com to learn more.

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