Buy Me Once UK Reviews 

149
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers had a great experience with this company. Customers consistently praise the high-quality products, finding them a refreshing change from typical mass-produced items and often exceeding expectations. Many appreciate the curated selection of durable goods, trusting the company to provide well-made items designed to last. Reviewers frequently highlight the superb quality and longevity of their purchases, noting products are exactly as described. However, some customers also noted issues with delivery, experiencing items not being delivered as expected or delays beyond the promised timeframe. A few people also felt misled when products shown as available were not, leading to frustration and poor communication regarding their orders.

What people talk about most

Product

Consumers find product quality to be positive, with many praising the high quality, durability, and excellent... See more

Quality

People report positive experiences with quality, often praising the high-quality products that are reasonably... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising prompt and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love buy me once - they have a great selection of high quality products that are reasonably priced and excellent value in the long run. Such a refreshing change from the mass produced, limited lifespa... See more

Rated 5 out of 5 stars

I found 2 items that I was interested in (a larger than standard bath sheet, and a deep double size fitted sheet). Ordering and payment was straightforward and the items arrived very soon after. I... See more

Rated 5 out of 5 stars

I’ve made a few purchases based on recommendations from Buy Me Once, and up until recently I bought a Dualit stainless steel model and couldn’t be happier with it. I really appreciate the effort the a... See more

Rated 5 out of 5 stars

Brilliant. I love this site, I have bought several things over the years. I trust them to do my research for me so I know what I’m getting will be great. This Suri toothbrush is excellent. Great desig... See more


Company details

  1. Countertop Store
  2. Home Goods Store

Written by the company

Buy Me Once researches and sells long-lasting products.


Contact info

4.0

Great

TrustScore 4 out of 5

149 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(149)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

I had fabulous customer experience with Buy Me Once. I asked for an update on where my parcel was and I got a very quick response and further updates without asking. It can be hard to find good customer service these days and I really felt they went above and beyond and were incredibly kind, efficient and understanding. Also the product is absolutely beautiful and everything we hoped for

19 February 2025
Rated 5 out of 5 stars

Ordered on the 20th Dec

Ordered on the 20th Dec; delivered on the 21st - that's impressive. A lovely leather product, made in the UK that I'm sure will age beautifully. Thank you

20 December 2024
Rated 5 out of 5 stars

Long lasting

Long lasting, researched products and really quick customer service when there was an issue with delivery with part of the order. All great!

20 December 2024
Rated 5 out of 5 stars

Great products, and great customer service

All companies should behave like this, and encourage us to buy more thoughtfully.

I've purchased a few things from Buy Me Once and the quality is amazing. The price can be high, but the items I've bought will genuinely last a lifetime, so I think of it more like an investment. The Solidteknics pans genuinely do get better with each use.

The customer service is also great - Tara has been really responsive and helpful through all contact.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

The best customer service!

I contacted Buy Me Once because the earpads of the AIAIAI headphones I purchased from Buy Me Once almost 3 years ago, had started to come apart. Right away I received a response from Tara who told me to send the earpads back to Buy Me Once and they would send me free replacements, which they did promptly. It's just so refreshing to buy a quality product and receive caliber customer service.

2 November 2024
Unprompted review
Rated 4 out of 5 stars

Sorted

I didn’t receive the order but waited as the website said it may take several days to fulfill orders

It turns out that there was a problem with the Post Office holding the parcel hostage because there was extra postage to pay

This was sorted out very quickly by Buy Me Once UK and I hope to receive the package shortly

I hope to update the review when my wife comments on the quality of the product

30 September 2024
Buy Me Once UK logo

Reply from Buy Me Once UK

Oh no, I'm so sorry Mark.
Looking at your order details, I can see that it was sent in good time, but when I check the Royal Mail tracking, there was an issue with the postage. Please don't worry. I'm sure we can get this sorted out for you in the next day or so.
I will email you directly with more details and a Christmas shopping discount by way of apology.

All the best,
Tara

Rated 5 out of 5 stars

Elephant Box Water Bottle

I purchased on the 19th of July, a 750ml stainless steel from BuyMeOnce after having misplaced a waterbottle that I had previously. It arrived on the 22nd of July. I'm very pleased with my purchase, and am pleased also that I was able to help the environment in the process also!

22 July 2024
Rated 5 out of 5 stars

Great service and aftercare

I ordered a Suri toothbrush from Buy Me Once. It arrived quickly, but unfortunately it stopped working after a couple of weeks.
Buy Me Once liaised with Suri and came back to me with some suggestions for solving the problem. When none of those worked, the very friendly and efficient Tara arranged for Suri to send a replacement. It was clear throughout that it wasn't about selling you something and that's the end of it; she clearly cared about the whole customer experience.
Buy Me Once is a great concept - sustainable consumption.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Great products

Great products, arrived quicker than expected

25 May 2024
Buy Me Once UK logo

Reply from Buy Me Once UK

Thank you for your feedback! We're glad to hear you love our products and that they arrived promptly.

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