Buy Me Once UK Reviews 

148
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers had a great experience with this company. Customers consistently praise the high-quality products, finding them a refreshing change from typical mass-produced items and often exceeding expectations. Many appreciate the curated selection of durable goods, trusting the company to provide well-made items designed to last. Reviewers frequently highlight the superb quality and longevity of their purchases, noting products are exactly as described. However, some customers also noted issues with delivery, experiencing items not being delivered as expected or delays beyond the promised timeframe. A few people also felt misled when products shown as available were not, leading to frustration and poor communication regarding their orders.

What people talk about most

Product

Consumers find product quality to be positive, with many praising the high quality, durability, and excellent... See more

Quality

People report positive experiences with quality, often praising the high-quality products that are reasonably... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising prompt and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love buy me once - they have a great selection of high quality products that are reasonably priced and excellent value in the long run. Such a refreshing change from the mass produced, limited lifespa... See more

Rated 5 out of 5 stars

I found 2 items that I was interested in (a larger than standard bath sheet, and a deep double size fitted sheet). Ordering and payment was straightforward and the items arrived very soon after. I... See more

Rated 5 out of 5 stars

I’ve made a few purchases based on recommendations from Buy Me Once, and up until recently I bought a Dualit stainless steel model and couldn’t be happier with it. I really appreciate the effort the a... See more

Rated 5 out of 5 stars

Brilliant. I love this site, I have bought several things over the years. I trust them to do my research for me so I know what I’m getting will be great. This Suri toothbrush is excellent. Great desig... See more


Company details

  1. Countertop Store
  2. Home Goods Store

Written by the company

Buy Me Once researches and sells long-lasting products.


Contact info

4.0

Great

TrustScore 4 out of 5

148 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(148)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Company should be called Use Me Once

I ordered an item on 10 May, and received an email 5 days later informing me my item was on the way and so I waited.

After two weeks and no sign of the item I checked the Royal Mail tracking info and saw that the item had been delivered....but not to my address. The company had issued the address label incorrectly.

I notified them of their error and attached a photo of the Royal Mail tracking photo showing the incorrect address label.

Despite numerous efforts to contact the company since 24th May, as of 31st May I've received no response.

I've renamed the company Use Me Once as I won't be buying anything from them again. I hope other buyers have better luck receiving items, and better service if things don't go to plan.

31 May 2024
Unprompted review
Buy Me Once UK logo

Reply from Buy Me Once UK

Hi Archie,
Tara here, I am SO sorry. For some reason, your emails from 24th May were flagged as spam and therefore not picked up by our customer service system. We will be looking into your order immediately.

We will also be looking into why an email from one of our lovely customers was incorrectly been flagged. This isn't something that usually happens.

Please expect an email from us in the next hour or so with an update. And please accept my heartfelt apology. This must have been so annoying for you.

All the best,
Tara
CEO Buy Me Once

Rated 5 out of 5 stars

Excellent

Very happy to have discovered Buy Me Once. Will certainly buy again.

25 April 2024
Buy Me Once UK logo

Reply from Buy Me Once UK

Thank you so much for choosing Buy Me Once - we're pleased that you enjoyed your experience with us! We hope to see you again soon!

Rated 5 out of 5 stars

Always a fantastic place to shop

Always a fantastic place to shop, and my first choice when I want to buy something durable, elegant, with quality workmanship.

26 March 2024
Buy Me Once UK logo

Reply from Buy Me Once UK

Thank you for this kind review! We're pleased you love shopping with us and we hope to see you again.

Rated 5 out of 5 stars

Fantastic concept and service

First time purchaser drawn to the concept of this, especially in todays throw away world. I have bought a Solidteknics skillet which I already love and I'll be back for other items. First class service and products.

25 March 2024
Buy Me Once UK logo

Reply from Buy Me Once UK

Thank you for reviewing us, we're happy to hear you are loving your Solidteknics pan. We hope to see you soon!

Rated 5 out of 5 stars

Great service

Great service, good communication and amazing values

26 March 2024
Buy Me Once UK logo

Reply from Buy Me Once UK

Thank you for your kind feedback, we're pleased you enjoyed your experience with us.

Rated 4 out of 5 stars

Tin opener and metal clothes pegs

Tin opener and metal clothes pegs both arrived quickly, and as described. I hope the tin opener really does last a long time, but I've had no complaints from the person who asked for a buy me once tin opener 15 months ago. So hopefully it will.

26 March 2024
Buy Me Once UK logo

Reply from Buy Me Once UK

Thank you for taking the time to review us - we're pleased you like both items!

Rated 5 out of 5 stars

Incredibly helpful!

We did initially have a shipping issue where someone else's package arrived with us, however Marion at customer support was extremely helpful, actively looking into our issue, we never found the lost package but a brand new set of tumblers was sent out to us no questions asked which arrived very promptly so in the end very happy with our service!

14 February 2024
Unprompted review
Buy Me Once UK logo

Reply from Buy Me Once UK

Thank you for your patience and understanding! We are grateful that you have chosen to create your wedding registry with us!

Rated 5 out of 5 stars

I love my aiaiai wired headphones

I love my aiaiai wired headphones that I purchased, they look fabulous quality, and the concept of supplying in components is fantastic and will save having to dispose of the entire unit if just one piece fails. Delivery was exceedingly quick too.

23 January 2024
Buy Me Once UK logo

Reply from Buy Me Once UK

Thank you for reviewing us! We're thrilled to hear that you're enjoying your AIAIAI wired headphones! We hope to see you again

Rated 3 out of 5 stars

My first order wasn’t delivered when it…

My first order wasn’t delivered when it should have been.
Once I contacted the company they sent another one that arrived immediately, so overall 3 stars

22 January 2024
Buy Me Once UK logo

Reply from Buy Me Once UK

Thank you for sharing your experience with us! We genuinely apologize for any inconvenience caused by the initial hiccup with your item. However, we're thrilled to hear that the second delivery went smoothly and met your expectations.

Rated 5 out of 5 stars

Genuinely durable products

We've bought a few things from Buy Me Once and they've always been great, with delivery always smooth.

22 November 2023
Buy Me Once UK logo

Reply from Buy Me Once UK

Thank you for your kind review - we're happy to hear you like our products! We hope to see you again

Rated 5 out of 5 stars

Good buy

Well made kitchen items and can tell will last. Expensive though, so glad I waited til the sale.

21 November 2023
Buy Me Once UK logo

Reply from Buy Me Once UK

Thank you for your review - we're glad to hear you enjoyed our sale and found items you like!

Rated 5 out of 5 stars

I’ve ordered twice recently and both…

I’ve ordered twice recently and both times my goods have arrived quickly. Fantastic products, many thanks.

20 November 2023
Buy Me Once UK logo

Reply from Buy Me Once UK

Thank you for reviewing! We're glad you love your purchases with us, and we hope to see you again!

Rated 5 out of 5 stars

Great products

Great products, fast shipping and good communication :)

3 November 2023
Buy Me Once UK logo

Reply from Buy Me Once UK

Thank you for taking the time to review! We're pleased you enjoyed your experience with us and we hope to see you again!

Rated 1 out of 5 stars

My item still has not arrived after…

My item still has not arrived after almost 2 weeks. I raised it with the store and they said they would look into it and I haven’t heard anything else despite sending 3 more emails. I’m just hoping that I will get my £80 back.

4 November 2023
Buy Me Once UK logo

Reply from Buy Me Once UK

Thank you for reaching out. I've responded to your emails three times, but it appears they're not reaching you anymore. They maybe in your spam folder.

Our brand partner is currently experiencing some IT issues with this item, causing a delay in shipping. I completely understand your frustration and I am very sorry for the prolonged delay. As per your request, I've cancelled and refunded your order this morning. Please allow 1-2 working days for the money to be credited back to your account.

Rated 5 out of 5 stars

A great retailer

A fantastic range of goods and found exactly what I was looking for, a gift for my daughter and her partner, a large pestle and mortar for them to make pesto in. Very heavy and hopefully will last a life time. Very fast delivery and well packaged, I will use again.

31 October 2023
Buy Me Once UK logo

Reply from Buy Me Once UK

We hope they love cooking with their pestle and mortar! Thank you for your kind review!

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