Don't get me wrong with 3 stars, I love the concept of the product but I have bought quite a few of these and I feel they need to be sturdier, they break/perish quickly and I just feel for the price... See more
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Review summary
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Brilliant products. Only gave 4 stars due to problem with original colour I ordered and took a while to be delivered. Easy to use and the QR code to show you how to set it up is brilliant. The bottle... See more
Company replied
The hay rack I ordered was fine no issues. But the length of time for buttercup pet products to dispatch it was unreasonable and well beyond their website stated timings. I emailed to chase it up and... See more
Company replied
I love these bottle holders - much easier than the pain of having the wire. These are sturdy, easy to fit, cut colours, cute logo and hopefully being hung on the inside will keep the water at a more e... See more
Company replied
Company details
Written by the company
Our mission is to make small pet companionship easier and more fulfilling, by creating innovative, high-quality products using ‘planet in mind’ materials and manufacturing techniques. Based in Sheffield in the UK, we manufacture all of our products using 3D printing technology. This manufacturing method allows us to update our products constantly, meaning our customers receive the best possible products!
Contact info
22 Chatsworth Park Road, Gleadless, Gleadless, S12 2UF, SHEFFIELD, United Kingdom
- 07709742646
- info@buttercuppetproducts.co.uk
- buttercuppetproducts.co.uk
3.4
Average
234 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically takes over 1 month to reply
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Lovely products
Lovely products, guinea pigs love the feeder and I LOVE the water bottle holder as it’s so much better than the annoying wires an good quality
22 October 2025
Reply from Buttercup Pet Products
We’re so grateful for your support and thrilled you’re pleased with your order. Every bit of feedback like this keeps us motivated to do what we love.
Best wishes,
The Buttercup Pet Products Team 🌼
absolutley shocking do not hand your money over to this company
i ordered from this comapny twice first time my order was missing a item and one item was in a completly different colour to what i oredered it in i emailed and they gave me a small discount code for my nect order so i ordered again and this time my order took weeks to come i emailed several times and was ignored for ages finally i was given a response and was told id receive a trade card as i run a guinea pig rescue and a couple items for free as a sorry however i never revived these items or the trade discount yet again more let downs this has been back nd forth for months now and ive finally given up however i want people to know about this company as its shocking and customer service is even worse
2 November 2025
Unprompted review
Reply from Buttercup Pet Products
Hi Emma,
We know one of your orders had an issue, and this was resolved at the time with a discount and our apologies. You were later offered two complimentary bottle holders as a gesture of goodwill, but these were never sent, as the tone of communication became inappropriate and included attempts to pressure our team with negative reviews on your social platforms, even though you use our products every day and requests for money for your rescue.
We’re a small business that genuinely tries to do right by our customers and by the rescue community. We already support several guinea pig rescues across the UK through fair, positive collaborations.
We’re sorry that this situation couldn’t be resolved more amicably, but we stand by the way our team handled it. If you’d still like to discuss this in a constructive way, please feel free to reach out at hello@buttercuppetproducts.co.uk.
Best regards,
The Buttercup Pet Products Team 🌼
I love these bottle holders
I love these bottle holders - much easier than the pain of having the wire. These are sturdy, easy to fit, cut colours, cute logo and hopefully being hung on the inside will keep the water at a more even temperature on both hot and cold days. Great product
14 October 2025
Reply from Buttercup Pet Products
Thanks a bunch for your kind words. We’re so happy to hear you love your Buttercup item. We put a lot of care into everything we make, so it’s brilliant to know it’s appreciated.
Best wishes,
The Buttercup Pet Products Team 🌼
Easy to use and my piggies prefer drinking from bottles in these holders
Delivery time was fine and item well packaged. These are a game changer for water bottles. I still have some wired, but my Guinea pigs much prefer to drink from the bottles in these holders. Which is great as they are so easy to change the bottle over in and they keep the bottle securely upright rather than sliding about on the bars when you use the wire.
16 October 2025
Reply from Buttercup Pet Products
That’s such a lovely review to read, thank you. It really makes our day knowing our products are going to happy pets and their owners.
Best wishes,
The Buttercup Pet Products Team 🌼
Great product for what I am looking for…
Great product for what I am looking for with my piggies. Thank you.
10 October 2025
Reply from Buttercup Pet Products
Thank you so much for your lovely feedback. We’re over the moon that you’re happy with your purchase and that it’s gone to a good home. Give your little ones some extra head scratches from us.
Best wishes,
The Buttercup Pet Products Team 🌼
Very slow delivery even when paid for express..
I ordered some bottle holders over 6 working days ago and paid extra for express delivery 1-2 working days. I have emailed them twice and also tried to contact them via online chat but no answer. I have the tracking information and it doesn't look like it will be here for a few days still. Really annoyed that I paid £5.50 for express delivery and it's currently slower than their standard delivery times and they are not getting back to me!
Their reply states that they have refunded me for the express delivery. This was offered to me, accepted but never completed.
9 October 2025
Unprompted review
Reply from Buttercup Pet Products
Hi Laura,
We’re really sorry to hear about the trouble you had with your order and that your emails went unanswered for a while. Unfortunately, we had an unexpected email issue around that time, which caused us to miss a few messages, including yours, and we’re truly sorry for the frustration that caused.
Your order was dispatched within our 1–5 working day window, but it looks like the courier experienced a delay in transit, which was out of our hands. We completely understand how disappointing that must’ve been, especially after paying for express delivery — which is why we refunded your delivery fee as soon as we became aware of the issue.
We’re really glad to hear you liked the product in the end! If you need any more help at all, please don’t hesitate to drop us an email at hello@buttercuppetproducts.co.uk, we’re always happy to help.
Best wishes,
The Buttercup Pet Products Team 🌼
Really useful water bottle holders and…
Really useful water bottle holders and a hayrack
18 September 2025
Reply from Buttercup Pet Products
Thank you for your kind review. We’re so pleased to hear you’re happy with your bottle holders and hay rack. It’s lovely to know they’re proving useful for you and your pets.
Best wishes,
The Buttercup Pet Products Team 🌼
Really great product
Really great product, good delivery and great range of colours
16 September 2025
Reply from Buttercup Pet Products
Thank you for your lovely review. We’re so happy to hear you’re pleased with the product and the range of colours. It’s great to know your order arrived quickly too.
Best wishes,
The Buttercup Pet Products Team 🌼
Still not received my bottle holder
Still not received my bottle holder , it’s been over week now since ordering it
18 September 2025
Reply from Buttercup Pet Products
We’re really sorry to hear your order hasn’t arrived yet. It looks like there’s been an issue with the courier and your parcel may have been lost in transit. We’ll reach out to you by email shortly to confirm the details and get this resolved for you as quickly as possible.
Apologies again for the inconvenience and thank you for your patience while we sort this out.
Best wishes,
The Buttercup Pet Products Team 🌼
All goods received promptly
All goods received promptly
Good communication
All products are good quality
16 September 2025
Reply from Buttercup Pet Products
Thank you so much for your kind review. We’re really happy to hear everything arrived quickly and that you’re pleased with the quality of your products. It’s great to know you were happy with the communication too.
Best wishes,
The Buttercup Pet Products Team 🌼
No human being to speak to
No human being to speak to. Just a chat bot saying that my order was fulfilled. It wasn’t.
2 September 2025
Reply from Buttercup Pet Products
We’re really sorry to hear about your experience, though we’d like to clarify that we don’t use any chatbots, all our messages and replies are handled personally by our small team. It sounds like you may have been speaking to a courier or another automated service rather than us directly.
If you’d like to get in touch, please drop us an email at hello@buttercuppetproducts.co.uk
and we’ll be more than happy to help sort this out and answer any questions you have.
Best wishes,
The Buttercup Pet Products Team 🌼
Game Changer in Water bottle holders for small pets!
The water bottle holders are a game changer!!
So easy to change the water, the Guinea pigs can drink more easily since you put it at their level!!
15 July 2025
Reply from Buttercup Pet Products
Thank you so much for your amazing review. We’re thrilled to hear the holders have made such a difference for you and your guinea pigs. Making life easier for pets and their owners is exactly what we love to do.
Best wishes,
The Buttercup Pet Products Team 🌼
It's a lot easier to change the water…
It's a lot easier to change the water bottles without disturbing the guinea pigs
21 August 2025
Reply from Buttercup Pet Products
Thank you for your lovely review. We’re so pleased to hear the holder has made changing water bottles easier for you and your guinea pigs. That’s exactly what we designed them for.
Best wishes,
The Buttercup Pet Products Team 🌼
Reply from Buttercup Pet Products
Thank you for your feedback. We’re glad to hear you’re happy with the product, though we’re sorry the delivery took longer than expected. We’ll be reviewing this with our courier to help make things a bit quicker next time.
Best wishes,
The Buttercup Pet Products Team 🌼
Love it an the colour match my guinea…
Love it an the colour match my guinea pigs cage and it value for money
31 July 2025
Reply from Buttercup Pet Products
Thank you so much for your lovely review. We’re so happy to hear you love the holder and that the colour matches your guinea pigs’ cage perfectly. It’s great to know you found it good value too.
Best wishes,
The Buttercup Pet Products Team 🌼
Very good quality will made and this is…
Very good quality will made and this is my second order of them
4 August 2025
Reply from Buttercup Pet Products
Thank you so much for your kind words and for coming back to order again. We’re really happy to hear you’re pleased with the quality of our products and truly appreciate your continued support.
Best wishes,
The Buttercup Pet Products Team 🌼
Sturdy and well made
Well packaged, made from substantial materials and well made. Nice sturdy design and easy to install.
31 July 2025
Reply from Buttercup Pet Products
Thank you for your great feedback. We’re so pleased to hear you’re happy with the quality and design of your holder. We put a lot of care into making sure everything is sturdy and built to last, so it’s lovely to know it’s appreciated.
Best wishes,
The Buttercup Pet Products Team 🌼
Reply from Buttercup Pet Products
Thank you so much for your kind review. We’re really happy to hear your order arrived quickly and that you’re pleased with your product. Your recommendation means a lot to our small team.
Best wishes,
The Buttercup Pet Products Team 🌼
No reply from nurmous emails and web…
No reply from nurmous emails and web chat still waiting in an order placed over 2 weeks ago I understand that there are delays but not response from emails shocking customer service
10 July 2025
Reply from Buttercup Pet Products
We’re so sorry to hear about your experience and that you’ve struggled to get in touch with us. That’s absolutely not the level of service we want to provide, and we can only apologise for the frustration this has caused.
We’d really like to get to the bottom of this and sort things out for you straight away. Please could you drop us an email at hello@buttercuppetproducts.co.uk
with your order details? We’ll personally look into what happened and make sure it’s resolved as quickly as possible.
Thank you for your patience and for bringing this to our attention — we’ll make sure it’s put right.
Best wishes,
The Buttercup Pet Products Team 🌼
Reply from Buttercup Pet Products
Thank you for your feedback. We’re really glad you love the product and appreciate your patience with the delivery side of things. We’re always working to improve our packing and dispatch times, so your comments really help us do better.
Best wishes,
The Buttercup Pet Products Team 🌼
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