Buttercup Pet Products Reviews 214

Good product no more wrires keepa the water bottle up right les drips

Nice bottle holder, easy to use and I love the colour.
I had a question that was answered by the next day :)

Great product, easy to use. Fast delivery time too. Highly recommend.

The communication is so bad from this company, sometimes they reply, sometimes not, they said they had mislaid my original email thread, they also said they are having difficulty with getting the pastel purple bottle holders so offered a different colour which i said yes to, I’ve since had no more replies and still no sign of dispatch 9 days later, I’ve tried phoning them on the mobile number it shows but goes to vm all the time.
I’m really disappointed as I’m sure they would’ve been really useful to have.

The bottle holder is really good

Really good product, well made and easy to use. 1000x better than the metal wires the bottles come with. Will be recommending and buying another one at some point. Thank you!

Replaced when i got the wrong ones. Very good service

Buttercup Pet Products do not reply to emails. Their customer service is non-existent. I emailed eight times using two different email addresses listed on their website, sent three social media messages (as they recommend) and have had no replies. They have missed the expected turnaround time between ordering and shipping as stated on their website. This is the worst experience I have had with a company for a long time. I have little faith that I will receive my order, and I will never use this company again. Ignore any Instagram advertisements or endorsements; it's not worth the stress.

Great product the bottle holder is such a life changer no more fiddling about with a silly wire, came with very detailed instructions of how to fit to crate would definitely recommend and will order more in future fantastic, was dispatched quickly thank you

Brilliant products. Only gave 4 stars due to problem with original colour I ordered and took a while to be delivered. Easy to use and the QR code to show you how to set it up is brilliant. The bottle holders are so much easier to fill bottles and put straight back in and easy to fit. The hay holders are a tiny bit harder to fit but I done it by myself.

Delivery was really slow and doesn’t fit great onto cage, is a bit lopsided and leans forward even though I have tried refitting a few times. Was fiddly to install at first. Overpriced for what it is when the wire the bottle comes with was doing the trick.

The customer service was excellent.
When I had to contact them regarding a missing component, they had a look and realised that I hadn't added to cage mount to my order, and it wasn't until afterwards I realised as well.
I ordered it through the link they gave me, and they were really helpful.

Great product for my Guinea pig cage. Makes changing the water bottle much easier.

Awful transaction, communication is so poor, I paid for delivery and on the website it states 3-5days but it took almost 3 weeks for my items to arrive. I would not recommend this company

Lovely customer service, easy to order and a uk company.

I don’t like to leave bad reviews, but as a returning customer who has made many purchases from this company, each experience recently has been worse than the last and I am beyond disappointed with the customer service. I really like these products; as a rescue, they make things much cleaner and easier for us and the animals in our care, but I have had a problem in some shape or form with every single one of my last few orders. Either components of the bottle holders have been missing, the dispatch date was very late and I had to reach out for updates, or in this most recent case, I’m without my order for over three weeks now and what long-awaited communication I’ve received from the company since reaching out on the 18th and twice since then in the last week, has not reassured me there will be a solution where I will ever receive this order. It seems things have really changed since I first started ordering from them and I’d be very reluctant to ever order again knowing I’m paying a lot of money for products that either don’t arrive or I’ll be anticipating some sort of issue with the dispatch and delivery. It’s a shame, as I want to continue using their products, but it’s become unreliable, stressful and time consuming trying to rectify issues that shouldn’t occur as frequently as they do. Extremely disappointing direction for this business. They’ve really let me down.

I bought a water holder for my guinea pigs cage. I paid for express delivery. It didn’t turn up for a week and a half. And then when it arrived, half of the order was missing. They take days and days and days to even respond to any emails I’ve sent them will never be buying from them again.

I am delighted with my purchase of two water bottle holders. They are very well made and perfect for my daughters to easily help with changing the water for our rabbits without worrying where to place/secure the bottles with the wire. The holders make it very simple to slot the water bottles in and out place and snug enough too that our rabbits can’t pull them out. They did take a little longer to be delivered than expected but this is due to the courier. Other than that I would certainly buy again if needed.

The hay rack I ordered was fine no issues. But the length of time for buttercup pet products to dispatch it was unreasonable and well beyond their website stated timings. I emailed to chase it up and never got a response. Not sure how likely I’d be to order again now based of this.
(It took 9 working days to dispatch it, I was waiting just over 2 weeks from purchase)