Don't get me wrong with 3 stars, I love the concept of the product but I have bought quite a few of these and I feel they need to be sturdier, they break/perish quickly and I just feel for the price... See more
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Brilliant products. Only gave 4 stars due to problem with original colour I ordered and took a while to be delivered. Easy to use and the QR code to show you how to set it up is brilliant. The bottle... See more
Company replied
The hay rack I ordered was fine no issues. But the length of time for buttercup pet products to dispatch it was unreasonable and well beyond their website stated timings. I emailed to chase it up and... See more
Company replied
I love these bottle holders - much easier than the pain of having the wire. These are sturdy, easy to fit, cut colours, cute logo and hopefully being hung on the inside will keep the water at a more e... See more
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Company details
Written by the company
Our mission is to make small pet companionship easier and more fulfilling, by creating innovative, high-quality products using ‘planet in mind’ materials and manufacturing techniques. Based in Sheffield in the UK, we manufacture all of our products using 3D printing technology. This manufacturing method allows us to update our products constantly, meaning our customers receive the best possible products!
Contact info
22 Chatsworth Park Road, Gleadless, Gleadless, S12 2UF, SHEFFIELD, United Kingdom
- 07709742646
- info@buttercuppetproducts.co.uk
- buttercuppetproducts.co.uk
3.4
Average
234 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically takes over 1 month to reply
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Still waiting for delivery
Still not been delivered by Evri ordered on 15th February
18 February 2026
Reply from Buttercup Pet Products
Hi Karen,
I’m really sorry your order still hadn’t been delivered.
I completely understand how frustrating it is when a parcel is with the courier and you’re left waiting without a clear outcome. Even when delays happen after dispatch, we still want customers to feel supported and kept updated.
If this still hasn’t been resolved, please email us with your order number and put “Trustpilot Review — Karen” in the subject so I can make sure it’s looked into.
Thanks,
Jordan
Buttercup Pet Products
Items broken in transit
Items broken in transit - email sent to company, waiting to hear back.
9 February 2026
Reply from Buttercup Pet Products
Hi Lisa,
I’m really sorry your items arrived broken in transit.
That’s never what we want, and I completely understand how disappointing it is to open a parcel and find the products damaged. Thank you for emailing us about it.
If this still hasn’t been resolved, please send over your order number and any photos of the damage with “Trustpilot Review — Lisa” in the subject so we can look into it properly.
Thanks,
Jordan
Buttercup Pet Products
I didn’t receive my order and my emails…
I didn’t receive my order and my emails asking where it was were ignored.
9 February 2026
Reply from Buttercup Pet Products
Hi Gemma,
I’m really sorry your order didn’t arrive and that your emails weren’t answered.
That simply isn’t good enough, and I completely understand why you’d be upset. When something goes wrong with delivery, communication matters even more, and we clearly failed you there.
If this still hasn’t been resolved, please email us with your order number and put “Trustpilot Review — Gemma” in the subject so I can make sure it’s picked up.
Thanks,
Jordan
Buttercup Pet Products
The product has not arrived at all
The product has not arrived at all. I am still waiting for it to be delivered. No updates and very little information.
27 January 2026
Reply from Buttercup Pet Products
Hi Susannah,
I’m really sorry your product hadn’t arrived and that you were left with very little information.
I completely understand how frustrating it is to wait for an order without clear updates, especially when you don’t know what’s happening or when it will arrive.
If this still hasn’t been resolved, please email your order number with “Trustpilot Review — Susannah” in the subject so I can make sure it’s looked into properly.
Thanks,
Jordan
Buttercup Pet Products
Great idea
Great idea, although the sticky pad supplied isn’t strong enough to hold the water bottle. Lasted 24 hours and I noticed it coming off. Replaced it with some elf tape and now it’s perfect. Thank you
16 January 2026
Brilliant products
Brilliant products, now have 5 of the Bottle holders, super easy to place orders and delivered on time every time I've ordered
6 January 2026
No reply
I have emailed several times about an u delivered item from 15/12/25 and had no response.
Please can someone reply.
Thank you
18 December 2025
Excellent products!
Really high quality products that are also very useful indeed! Clearly made by people who own pets! They arrived really quickly too and the bottle holders we've got have made cleaning so much easier! (And I don't get my t shirt caught on wires anymore!)
16 October 2025
Amazing product!
Amazing product that makes my little bunnies life much easier to drink from. No winky bottles held by wire snd ao much easier to refill when necessary.
I wish I had found this sooner!
10 December 2025
Order 4866 - No delivery, no refund, no communications
I ordered a Hay Rack in Pastel Purple on 8th December, which still has not been dispatched according to the tracking (order 4866). I have since emailed (via the online contact form) to request an update, but have yet to receive a response. It seems my only option is to ask for a recharge via Paypal and my bank (because the payment had to be split into two transactions due to a website glitch), but I would much prefer to actually receive the hay rack, which I still need. If anyone is monitoring this feedback, please can you resolve this please?
Update 20th January (!) - seller responded with the following email below on Jan 13th - it's now Jan 20th, and guess what, still no hay rack.I'm officially now giving up and requesting a charge back.
"First of all we would like to apologise for the huge delay in getting back to you, but we have sorted this issue out.
We have been in contact with Evri as on top of all of the other issues we experienced, we had 17 parcels go missing over the past few weeks. It turns out every single one was in the same batch collected by Evri.
This is to say they have definitely been lost, as Evri cannot locate them past the collection stage.
What we are going to do is send out your parcel again, but with two hay racks instead of one, as an apology for the very poor service you have received from us recently.
As a small business we pride ourselves on service, and this time we have truly failed.
We shall get on it today now we have confirmation from Evri about the parcel being lost and get the hay racks on their way to you tomorrow.
I hope this helps, but if you need anything else please let us know.
8 December 2025
Brilliant bottle holders
Product came very well packaged easy to order and brilliant bottle holders
4 December 2025
I bought the bottle holder and it’s…
I bought the bottle holder and it’s ace! Perfect!
4 December 2025
I have not yet received my order
I have not yet received my order. I have emailed the company and am waiting for a response so this may well be sorted soon
25 November 2025
I ordered a water bottle holder but it…
I ordered a water bottle holder but it never arrived i messaged them and there was trouble with the delivery so they said they would send me another, this one soon arrived, they are an excellent product no trouble having trying to fix my bottle. Thank you Buttercup Pet Products
11 November 2025
Fantastic products and great service
Fantastic products and great service
Thank you
11 November 2025
Reply from Buttercup Pet Products
Thank you so much for your lovely review. We’re really happy to hear you’re pleased with the products and the service. Your support means a lot to us.
Best wishes,
The Buttercup Pet Products Team 🌼
Reply from Buttercup Pet Products
Thank you for your kind review. We’re really glad to hear you found the items easy to fit onto your hutch mesh. That’s exactly what we aim for.
Best wishes,
The Buttercup Pet Products Team 🌼
Took so long to deliver it
Took so long to be delivered I got fed up with waiting and cancelled it Came the same day as I returned it!! But I did get a partial refund thanks
27 October 2025
Reply from Buttercup Pet Products
Thank you for your feedback. We’re really sorry to hear your order took so long to arrive and completely understand how frustrating that must have been. It’s unfortunate timing that the parcel turned up on the same day you returned it, but we’re glad the refund reached you.
If you ever decide to shop with us again, we’ll do everything we can to make sure things go much more smoothly for you.
Best wishes,
The Buttercup Pet Products Team 🌼
Reply from Buttercup Pet Products
Thank you for taking the time to leave us such a kind review. We’re so glad you had a great experience shopping with us.
Best wishes,
The Buttercup Pet Products Team 🌼
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