BudgetAir.lv Reviews 

569
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 151 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the platform because the entire booking process is fast, simple, and very easy to navigate without any unnecessary complications. Consumers also appreciate the affordable ticket prices, noting that costs remain completely honest and transparent throughout the entire online reservation. However, some customers also noted frustrating experiences when trying to reach customer support during urgent international travel disruptions. A few other people also felt that managing sudden ticket modifications or resolving unexpected booking errors caused major stress and additional expenses. Reviewers mentioned that such issues made it difficult to resolve problems smoothly at the airport.

What people talk about most

Booking process

Clients share ambiguous opinions on booking_process. Many reviewers praise the procedure as simple, quick,... See more

User experience

Reviewers express high satisfaction regarding the user experience, describing the overall process as fast,... See more

Price

People report positive experiences with price, highlighting competitive airfares and affordable options... See more

Service

Users describe ambiguous interactions with service, reflecting sharply contrasting customer experiences. Many... See more

Website

Consumers find website to be ambiguous, experiencing mixed results regarding its usability and booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best airfares! This is my second time booking return flights with BudgetAir for travel between Almaty and Port Moresby, and I've had a great experience both times. The biggest advantage for me is t... See more

Company replied

Rated 5 out of 5 stars

Very easy to use. Very considerate to (potential) late ticket arrival (they directly mention that we have to be patient for 3 days untill the tickets arrive by email). Mine arrived the same day. But s... See more

Company replied

Rated 5 out of 5 stars

for now i just bought my ticket and within 15 minutes i got it . Price was far more affordable compared to airline website. I called call center of airline and confirm my ticket . I hope everything go... See more

Company replied

Rated 5 out of 5 stars

I would like to express my satisfaction with the experience of reserving and paying for my flight tickets. The entire process was fast, efficient, and user-friendly. The booking procedure was... See more

Company replied


4.3

Excellent

TrustScore 4.5 out of 5

569 reviews

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4.3

All reviews

(569)

172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and easy booking

It was easy to book a ticket and I recommended BudgetAir :)

13 July 2026
BudgetAir.lv logo

Reply from BudgetAir.lv

We're so happy to hear that booking was easy and that you recommend us! Thank you for your kind words.

Rated 5 out of 5 stars

Easy to use

Fast service, good price, easy to use

3 July 2026
BudgetAir.lv logo

Reply from BudgetAir.lv

We're so glad you found our service fast, well-priced, and easy to use. We appreciate your positive feedback!

Rated 1 out of 5 stars

it is a bad choice

it is a bad choice

3 July 2026
BudgetAir.lv logo

Reply from BudgetAir.lv

Hello Mohamed,

Thank you for sharing this feedback. Hearing that the experience felt like a bad choice is tough, and getting this sorted out is important.

An email is on its way to you right now to gather a few more details safely. Replying to that email with the requested information allows for a full review of what happened. As soon as those details arrive, the next steps will be shared to get this resolved for you.

Kind regards,
Mark | Customer Service
BudgetAir.

Rated 5 out of 5 stars

Price didn't change during purchase yay!

I liked the fact that the price didn't change in 5 minutes after I accessed the flight offer.

9 July 2026
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Reply from BudgetAir.lv

We're happy to hear that our pricing remained consistent for your flight offer. We appreciate you sharing your positive experience with us.

Rated 4 out of 5 stars

booking process was easy

booking process was easy. great site for affordable flights

6 July 2026
BudgetAir.lv logo

Reply from BudgetAir.lv

We're so happy to hear that you found our booking process easy and our flights affordable! Thank you for your positive feedback.

Rated 5 out of 5 stars

Great and fast experience

Great and fast experience , top 👍

4 July 2026
BudgetAir.lv logo

Reply from BudgetAir.lv

We're so glad you had a great and fast experience with us! We appreciate your positive feedback.

Rated 4 out of 5 stars

I did't receive the tickets in an…

I did't receive the tickets in an email, found them on the web, but waited 96 hours as stated.

25 June 2026
BudgetAir.lv logo

Reply from BudgetAir.lv

We appreciate your feedback. We understand the importance of receiving tickets promptly and are happy to confirm your etickets were sent 2 minutes after payment:) Please check your email including spam. You can also get a copy on your budget air my account. Have a great trip. KInd regards Klara

Rated 5 out of 5 stars

Exelent

Theay are great .....
I can buy air ticket imidlety.....
A fev hauers before fly........
Great and thank you

2 July 2026
BudgetAir.lv logo

Reply from BudgetAir.lv

We're so happy to hear that our service allowed you to book your air ticket immediately, even just a few hours before your flight! We truly appreciate your kind words.

Rated 5 out of 5 stars

Very easy booking process

Very easy booking process

1 July 2026
BudgetAir.lv logo

Reply from BudgetAir.lv

We're so glad to hear that our booking process was easy for you! We appreciate your positive feedback.

Rated 5 out of 5 stars

Everything was fine

Everthing was smooth and quick, I hope the travel will be the same like the reservation process.

26 May 2026
BudgetAir.lv logo

Reply from BudgetAir.lv

We're so happy to hear your reservation process was smooth! We hope your upcoming travel is just as wonderful. Thank you for your kind words!

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