BudgetAir.lv Reviews 

554
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 141 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the booking process very easy and straightforward, appreciating the clear instructions and user-friendly interface. Many people frequently highlight the excellent prices, noting they are often more affordable than airline websites, without hidden costs or unexpected changes. Reviewers praise the overall efficiency and speed, making the booking experience smooth and stress-free. However, some customers noted issues with the booking system or website, such as incorrect luggage information or problems with booking codes for children. A few others felt support was lacking during flight disruptions or when trying to make changes, leading to frustration and unexpected costs.

What people talk about most

Booking process

Consumers find the booking process to be ambiguous, with many reviewers reporting it as fast, easy, and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding it easy and straightforward to... See more

Price

Customers had positive experiences with price, often finding competitive and affordable airfares that were... See more

Service

Reviewers highlight ambiguous aspects of service, with many customers praising the "very good" and "nice... See more

Website

Clients share ambiguous opinions on the website, with some praising it for affordable flights and a simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best airfares! This is my second time booking return flights with BudgetAir for travel between Almaty and Port Moresby, and I've had a great experience both times. The biggest advantage for me is t... See more

Company replied

Rated 5 out of 5 stars

for now i just bought my ticket and within 15 minutes i got it . Price was far more affordable compared to airline website. I called call center of airline and confirm my ticket . I hope everything go... See more

Company replied

Rated 5 out of 5 stars

Very easy to use. Very considerate to (potential) late ticket arrival (they directly mention that we have to be patient for 3 days untill the tickets arrive by email). Mine arrived the same day. But s... See more

Company replied

Rated 5 out of 5 stars

It's not the first time I use budget air service. I recommend it because unlike others it's honest and there is no hidden costs.

Company replied


4.4

Excellent

TrustScore 4.5 out of 5

554 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(554)

156 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth process

Really easy process

11 July 2026
BudgetAir.lv logo

Reply from BudgetAir.lv

Thanks for your nice 5 star review! Have a great trip

Rated 1 out of 5 stars

Vélemény negatív

opaque interface, complex, inaccurate, expensive, and not user-friendly

7 July 2026
BudgetAir.lv logo

Reply from BudgetAir.lv

Hello Rita,

We're sorry to hear that you didn’t have a smooth experience with us, but thank you for sharing it.

We look forward to finding a possible solution together with you. We’ll attempt to reach you by phone first, followed by an email if we’re unsuccessful.

Kind regards,
Peter

Rated 1 out of 5 stars
BudgetAir.lv logo

Reply from BudgetAir.lv

Hello Alise,

The feedback regarding the unexpected flight date change has been received.

The schedule modification was implemented directly by the operating airline due to operational reasons linked to safety and security regulations.

Airlines maintain the authority to adjust flight schedules when necessary for these purposes. System records indicate that the booking has now been canceled from your end, and the refund process is underway.

Contact will be made directly to provide a detailed explanation of the schedule change along with the specific tracking updates for the return of the funds.

Kind regards,
Steve
BudgetAir

Rated 5 out of 5 stars

Booking process

15 July 2026
BudgetAir.lv logo

Reply from BudgetAir.lv

Thanks a lot for your 5 star review, we truly appreciate it. Have a great trip and we hope to see you back! Kind regards Klaar

Rated 5 out of 5 stars

Best airfares!

Best airfares!
This is my second time booking return flights with BudgetAir for travel between Almaty and Port Moresby, and I've had a great experience both times. The biggest advantage for me is their competitive airfares. I also appreciate that they offer well-planned routes with convenient layover times, making transit smooth and stress-free. I would definitely consider booking with them again.

Soph

7 July 2026
BudgetAir.lv logo

Reply from BudgetAir.lv

We are so pleased to hear about your excellent experiences booking return flights with us for your travels between Almaty and Port Moresby. It's wonderful to know that our competitive airfares and well-planned routes with convenient layover times have made your journeys smooth and stress-free. We truly appreciate you choosing us again and look forward to assisting you with future travel plans.

Rated 5 out of 5 stars

Fast and easy booking

It was easy to book a ticket and I recommended BudgetAir :)

13 July 2026
BudgetAir.lv logo

Reply from BudgetAir.lv

We're so happy to hear that booking was easy and that you recommend us! Thank you for your kind words.

Rated 5 out of 5 stars

Easy to use

Fast service, good price, easy to use

3 July 2026
BudgetAir.lv logo

Reply from BudgetAir.lv

We're so glad you found our service fast, well-priced, and easy to use. We appreciate your positive feedback!

Rated 1 out of 5 stars

it is a bad choice

it is a bad choice

3 July 2026
BudgetAir.lv logo

Reply from BudgetAir.lv

Hello Mohamed,

Thank you for sharing this feedback. Hearing that the experience felt like a bad choice is tough, and getting this sorted out is important.

An email is on its way to you right now to gather a few more details safely. Replying to that email with the requested information allows for a full review of what happened. As soon as those details arrive, the next steps will be shared to get this resolved for you.

Kind regards,
Mark | Customer Service
BudgetAir.

Rated 5 out of 5 stars

Price didn't change during purchase yay!

I liked the fact that the price didn't change in 5 minutes after I accessed the flight offer.

9 July 2026
BudgetAir.lv logo

Reply from BudgetAir.lv

We're happy to hear that our pricing remained consistent for your flight offer. We appreciate you sharing your positive experience with us.

Rated 4 out of 5 stars

booking process was easy

booking process was easy. great site for affordable flights

6 July 2026
BudgetAir.lv logo

Reply from BudgetAir.lv

We're so happy to hear that you found our booking process easy and our flights affordable! Thank you for your positive feedback.

Rated 5 out of 5 stars

Great and fast experience

Great and fast experience , top 👍

4 July 2026
BudgetAir.lv logo

Reply from BudgetAir.lv

We're so glad you had a great and fast experience with us! We appreciate your positive feedback.

Rated 4 out of 5 stars

I did't receive the tickets in an…

I did't receive the tickets in an email, found them on the web, but waited 96 hours as stated.

25 June 2026
BudgetAir.lv logo

Reply from BudgetAir.lv

We appreciate your feedback. We understand the importance of receiving tickets promptly and are happy to confirm your etickets were sent 2 minutes after payment:) Please check your email including spam. You can also get a copy on your budget air my account. Have a great trip. KInd regards Klara

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look