Ben explained everything clearly & concisely and was quite happy to go over any concerns we had about the plan. He wasn't all business and engaged in conversation about himself, ourselves and our fami... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Contact info
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Neasha was polite
Neasha was polite, friendly, patient, calm and thorough with the information. I didn’t feel I was being sold anything, it was my choice. Made me feel confident that I was choosing the right product for myself. Lovely to have spoken to her, a credit to the company.
Absolutely perfect customer service
Absolutely perfect customer service, always kept updated on what i was purchasing, the lady spoke clear so I could understand what was being said.
Your phone rep Riley was very helpful…
Your phone rep Riley was very helpful and explained things clearly. I was completely satisfied with the policy details and signed straight away.
It means that my brother and his family will not have the burden of my funeral cost in years to come.
Thanks.
A straightforward conversation
A straightforward conversation, Cian was very professional and courteous, explained everything in layman’s terms
After sending an online enquiry
After sending an online enquiry, I was called by an agent called Kam, who was extremely professional, helpful, and good at explaining all the policy details /benefits. After a clear understanding, everything was completed in a short period of time, with immediate cover in place.
Would happily recommend British Seniors to anyone in need of this as a rare policy that doesn't ask any health-related questions, but provides excellent cover for the money without exclusions.
F.V. Sekulovic
Agent explained things and was patient…
Agent explained things and was patient for two days until process was completed.
The young lady who phoned was very…
The young lady who phoned was very polite and helpful
Easy join up
Kam was very polite . explain everything in detail. Answered all my questions.
Spoke to a young lady called Katy
Spoke to a young lady called Katy. She made everything plain and simple and it was a good experience for something like this .
Excellent service thank you
Chris was very helpful, polite and informative…
The member of staff that I spoke with on the phone was very polite and helpful
Very open about what my money will do…
Very open about what my money will do and how it will help my family when the time comes
Understood my requirement to cover…
Understood my requirement to cover funeral costs so my family are not left to worry.
Professional staff with great customer…
Professional staff with great customer service.
Such a pleasant experience to deal with…
Such a pleasant experience to deal with Jamie at British Senior s. She explained everything so professionally which is a must for me.
Elliot was marvellous explaining…
Elliot was marvellous explaining everything from current premiums to maybe increasing the premiums and all the other benefits that are available for me
THE SERVICE YOU PROVIDE IS EXCELLENT
THE SERVICE YOU PROVIDE IS EXCELLENT. EVERY QUESTION I ASKED WAS ANSWERED AND EXPLAINED. CAN NOT FAULT THE ATTENTION GIVEN TO EVERY DETAIL
Very pleased handle my request for life…
Very pleased handle my request for life insurance great customer service care and explained everything to me about my policy and gave me options to chose from one satisfied customer
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








