Britishhomesdirect Reviews 

18,909
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 18,187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, finding them beautiful, brilliant, and easy to install. Many highlight the affordable and competitive pricing, often noting that the value is superior to other companies. People also appreciate the straightforward ordering process and the efficient delivery service, which frequently includes helpful drivers, clear communication, and tracking updates. However, some people mentioned experiencing delays with their deliveries, sometimes waiting a few weeks for items to arrive. A few customers also received damaged items or found that their orders were incorrect or had missing parts. Additionally, some reviewers were not happy with the communication regarding delivery updates, finding it difficult to get information or resolve issues.

What people talk about most

Delivery service

People report positive experiences with delivery service, often praising the speed and efficiency of... See more

Product

Customers consistently note positive experiences with product quality and value, often describing items as... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the panels as beautiful, sturdy, and... See more

Order

Customers had ambiguous experiences with order, with many finding the ordering process easy and... See more

Price

Reviewers mention positive feedback about price, consistently finding products to be of great value and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The panels that arrived are currently looking excellent! Yet to weather them, but really happy with how they look and feel for the price I paid for them. They kindly changed the delivery date when I... See more

Company replied

Rated 5 out of 5 stars

Ordered the premium wall panels in concrete colour & they are absolutely beautiful. Makes the living room feel warm without making it dark. We have panelled just the wall behind the tv & it’s made... See more

Company replied

Rated 5 out of 5 stars

Just had 12 240x60 dark grey slat panels delivered, nicely packaged in 4’s. Friendly driver but the packages are heavy so had to help him carry them into the house. Thankfully he could park right outs... See more

Company replied

Rated 5 out of 5 stars

It was really easy to find what we wanted on the website and place our order. We were a bit sceptical due to the acoustic panels being a lot cheaper than anywhere else but thought we would take a cha... See more

Company replied




Contact info

4.3

Excellent

TrustScore 4.5 out of 5

19K reviews

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4.3

All reviews

(18,909)

18,461 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Pleasantly surprised

Happy with the product. Found through Google and wasn't sure about ordering but after confirming it's a legit company I'm glad I did.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication. Had confirmation emails and text messages notifying me when I’d expect delivery and supplied tracking information. Originally ordered the wrong item and customer service were helpful in regards to having the item returned. Have used a few times now and would happily recommend

22 July 2026
Rated 5 out of 5 stars

I couldn’t be happier with the service…

I couldn’t be happier with the service from British Homes Direct. From start to finish, everything was handled professionally. My wall panels arrived exactly when they said they would, and I received a courtesy call the day before with my delivery time, which was really appreciated. The delivery arrived on time as promised, making the whole process completely stress-free.

The panels are fantastic quality and exactly what I was hoping for. It’s refreshing to deal with a company that delivers on its promises and provides such excellent customer service. I would highly recommend British Homes Direct to anyone looking for high-quality products and reliable service. I’ll definitely be purchasing from them again!

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish..

Great service from start to finish... I am happy with the price, the quality, the colour, the speed of delivery, I can only speak positively about Britishhomesdirect, as there websight is easy to use, it's easy to order, with clear instructions,from start to finish, with order confirmation being sent to your email almost instantly.... Definitely will order again, because there prices are very good and I am very happy with the quality...... When something is good, you always go back .

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Great panels and will order again

From ordering online, I’m a bit cautious due to other companies scamming but this site I was able to order with ease, was given live tracking and worked really well, I didn’t get the adhesive I ordered but hopefully that will come on another vehicle.
Panels look really good and look like the expensive variance. Overall I’m completely satisfied with what I’ve received and will order again.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

I’m very pleased with the wall panels…

I’m very pleased with the wall panels that were delivered. The quality is excellent, and they look fantastic. Communication was great from start to finish, with regular updates throughout the process. Everything arrived as expected, and the whole experience was smooth and professional. I would definitely recommend them!

4 August 2026
Unprompted review
Rated 5 out of 5 stars

1st time buyer

1st time buyer and am really pleased with the quality and the service , delivery went smoothly,

21 July 2026

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