Britishhomesdirect Reviews 

18,610
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 18,187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, finding them beautiful, brilliant, and easy to install. Many highlight the affordable and competitive pricing, often noting that the value is superior to other companies. People also appreciate the straightforward ordering process and the efficient delivery service, which frequently includes helpful drivers, clear communication, and tracking updates. However, some people mentioned experiencing delays with their deliveries, sometimes waiting a few weeks for items to arrive. A few customers also received damaged items or found that their orders were incorrect or had missing parts. Additionally, some reviewers were not happy with the communication regarding delivery updates, finding it difficult to get information or resolve issues.

What people talk about most

Delivery service

People report positive experiences with delivery service, often praising the speed and efficiency of... See more

Product

Customers consistently note positive experiences with product quality and value, often describing items as... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the panels as beautiful, sturdy, and... See more

Order

Customers had ambiguous experiences with order, with many finding the ordering process easy and... See more

Price

Reviewers mention positive feedback about price, consistently finding products to be of great value and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The panels that arrived are currently looking excellent! Yet to weather them, but really happy with how they look and feel for the price I paid for them. They kindly changed the delivery date when I... See more

Company replied

Rated 5 out of 5 stars

Ordered the premium wall panels in concrete colour & they are absolutely beautiful. Makes the living room feel warm without making it dark. We have panelled just the wall behind the tv & it’s made... See more

Company replied

Rated 5 out of 5 stars

Just had 12 240x60 dark grey slat panels delivered, nicely packaged in 4’s. Friendly driver but the packages are heavy so had to help him carry them into the house. Thankfully he could park right outs... See more

Company replied

Rated 5 out of 5 stars

It was really easy to find what we wanted on the website and place our order. We were a bit sceptical due to the acoustic panels being a lot cheaper than anywhere else but thought we would take a cha... See more

Company replied




Contact info

4.3

Excellent

TrustScore 4.5 out of 5

19K reviews

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4.3

All reviews

(18,610)

18,171 reviews in the last 12 months

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Rated 4 out of 5 stars

Great product (composite panels)

Great product (composite panels). Quick delivery. This would have been a 5* review, but some of the items were missing, HOWEVER, upon notification they instantly arranged for the missing pieces to be delivered. So they get 4*, good customer service and product.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous company to deal with but k…

Fabulous company to deal with but k just want to say the driver that delivered my order was a such a lover y gentleman helped me put in garage and open and lock garage very very nice man credit where credit is due and very polite wish all delivery drivers where like him 😊

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing - speedy delivery a day early lovely delivery driver 5*s
Hoping the product is as good !
Review is accurate but - message after delivery to say instant £10 refund when leaving a review - no £10 refund so don’t be fooled!!

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Good product

Product has good quality and standard .The delivery service was also good and they kept very safely even though i was not there at house.I will recommend to everyone.Thank you so much

1 August 2026
Unprompted review
Rated 1 out of 5 stars

7 weeks of hell and counting ……..


I am writing to formally express my strong dissatisfaction with the service I have received regarding my recent order.

We started our project over seven weeks ago, at the beginning of the World Cup, and we are still waiting for a refund for broken products that do not work. While the panels themselves are of good quality, the delivery and customer service have been completely unacceptable.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Wasn't holy certain of the colour we…

Wasn't holy certain of the colour we ordered as some of the pictures seemed confusing. Ordering was easy and straight forward. Delivery was exceptional, we knew exactly where we were in the delivery schedule and were able to plan accordingly. Driver was very helpful and professional. Not yet laid the decking but the quality looks great.

1 August 2026
Unprompted review

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