Great product at a great price, and the delivery man was very patient trying to deliver! Only negatives are the postal date is very vague and hard to track, and also an enormous amount of emails since... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Geometric/hexagon grey panels were very good and look amazing installed on the ceiling of my campervan. Overall very pleased with the products received, was a 9 day wait from ordering to delivery. Wo... See more
Company replied
I’ve used BritishHomesDirect 3 times now for slat wall panels and for what you pay the product is good and the value is great. Delivery could be quicker but the communication is good with the team dr... See more
Company replied
Hello, A smooth buying experience, I have know bought over 4 times from this place, never had a problem. I needed to change order one day before delivery, called up, Ashleigh was very helpful, made... See more
Company replied
4.3
Excellent
18K reviews
Asks customers to review
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Very good product
Very good product, very fast delivery and easy to deal with,
27 July 2026
Unprompted review
Value for money
Value for money. Excellent service. Delivery was very efficient. They do take a couple of weeks to arrive which is not surprising as I should imagine they are super busy! Quality is fine. 5 stars all round!
31 July 2026
Unprompted review
Wall Panels arrived today
Wall Panels arrived today, absolutely fantastic and delivery was super quick.
31 July 2026
Unprompted review
Great no probs at all
31 July 2026
Unprompted review
2nd purchase from here and still really…
2nd purchase from here and still really happy with the order 1 final panel bought and the light kit and can’t be happier
31 July 2026
Unprompted review
The wall covering came as I was told…
The wall covering came as I was told and great delivery. The guy who delivered it was very polite good product
31 July 2026
Unprompted review
Cannot fault them
Cannot fault them, good quality and delivered very quick, the delivery driver was very polite and called prior to arrival. Would buy again from this company!
31 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Wow, first class product!
Wow! What a difference this has made you the recesses in our lounge either side of the media wall! So impressed, delivery exactly as specified and in excellent condition! My fitter couldn’t believe the amazing price paid!
29 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi John,
Thank you so much for your fantastic 5-star review! We're delighted to hear how much of a difference the panels have made to your media wall and that you were impressed with both the quality and the value for money. It's great to know your fitter was equally impressed! We hope you enjoy the finished result and look forward to serving you again.
Kind regards,
British Homes Direct
Panels are lovely
Panels are lovely.
Simple to order, had to change delivery address which was done with minimal fuss.
Delivery as per agreed order.
Spot on.
30 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Mr W,
Thank you for your wonderful review! We're delighted to hear that you found the ordering process simple, your delivery address was changed without any hassle, and everything arrived as agreed. We really appreciate your support and hope to serve you again soon.
Kind regards,
British Homes Direct
Fast delivery
Fast delivery, Friendly staff will definitely use this company again
31 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi,
Thank you for your 5-star review! We're pleased to hear you were happy with our fast delivery and friendly service. Your support means a lot to us, and we look forward to welcoming you back again in the future.
Kind regards,
British Homes Direct
Easy to order great price good delivery…
Easy to order great price good delivery time we use again
29 July 2026
Reply from Britishhomesdirect
Hi John,
Thank you for your great review! We're delighted to hear you found the ordering process easy, were happy with our prices, and that your delivery arrived on time. We really appreciate your support and look forward to serving you again.
Kind regards,
British Homes Direct
Just taken second delivery from…
Just taken second delivery from BritishHomes Direct and very excited to start my new project Fast delivery, courteous driver, fabulous product at the best price I could find. What’s not to love.
31 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Julie,
Thank you for choosing British Homes Direct again! We're thrilled to hear this is your second order with us and that you're happy with the fast delivery, courteous driver, and the quality and value of our products. We can't wait to see your next project come to life and look forward to serving you again.
Kind regards,
British Homes Direct
Great product.
Cladding is excellent quality and heavy but some edges are damaged but that ok as I need to cut them down when using them.
Driver brought all 21 boared in to designated area.
Cant wait to put them up.
30 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Samantha,
Thank you for your lovely review! We're delighted to hear you're pleased with the quality of your cladding and that our driver was able to help by placing all the boards in your designated area. We hope your installation goes smoothly and that you're delighted with the finished result. If you need any assistance, please don't hesitate to get in touch.
Kind regards,
British Homes Direct
Easy order process
Easy order process. Early delivery at time given - 2 hour slot. Definitely good value.
31 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Kim,
Thank you for your fantastic review! We're pleased to hear you found the ordering process easy, your delivery arrived within the expected time slot, and that you were happy with the value for money. We really appreciate your support.
Kind regards,
British Homes Direct
Great product and delivery was swift…
Great product and delivery was swift and stress free would recommend to others
29 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Paul,
Thank you for your 5-star review! We're delighted to hear you were happy with both the quality of your product and the smooth, stress-free delivery. Your recommendation means a lot to us, and we look forward to serving you again.
Kind regards,
British Homes Direct
Wall panels amazing..lights look…
Wall panels amazing..lights look great..remote control doesn't work.
29 July 2026
Reply from Britishhomesdirect
Hi,
Thank you for your feedback. We're delighted to hear you're happy with the wall panels and lights.
We're sorry to hear the remote control isn't working as expected. Please get in touch with our customer service team via live chat, email us at info@britishhomesdirect.co.uk, or call us on +44 7706 181840 with your order number, and we'll be more than happy to assist you in resolving this.
Kind regards,
British Homes Direct
Ordered panels confirmed 27/7 are today…
Ordered panels confirmed 27/7 are today 3 to 10 day delivery not being delivered until 7/8 and you pay £20 premium delivery not very impressed.even though you have replied re delivery dates perhaps you should update your web page as it clearly does not state 3 to 10working days misleading
29 July 2026
Reply from Britishhomesdirect
Hi Grant,
Thank you for your feedback.
We sincerely apologise if the delivery timeframe did not meet your expectations. Our standard delivery timeframe is 3–10 working days, and according to our records, your order is currently scheduled for delivery on 7 August, which falls within the advertised delivery window.
We appreciate your patience and understand your concerns regarding the premium delivery charge. If you require any further assistance or would like an update on your order, please contact us via our live chat, email us at info@britishhomesdirect.co.uk, or call us on +44 7706 181840. Our team will be more than happy to assist you.
Kind regards,
British Homes Direct
Reply from Britishhomesdirect
Hi Nikkil,
Thank you for your amazing 5-star review! We're thrilled to hear you're happy with your purchase and appreciate your perfect 10/10 rating. We hope to serve you again soon.
Kind regards,
British Homes Direct
Great product easy to hang and cut…
Great product easy to hang and cut definitely recommend
28 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Lora,
Thank you for your wonderful review! We're delighted to hear you found the panels easy to cut and install and that you'd recommend us. We truly appreciate your support and hope you enjoy the finished result.
Kind regards,
British Homes Direct
Simple easy process start to finish
Simple easy process start to finish. You won’t find a better price anywhere else online. Amazing delivery tracking, on time and professional. Will order again.
30 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Monique,
Thank you for your fantastic review! We're delighted to hear you had a smooth experience from start to finish and were happy with our prices, delivery tracking, and professional service. We truly appreciate your support and look forward to your next order.
Kind regards,
British Homes Direct
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