Great product at a great price, and the delivery man was very patient trying to deliver! Only negatives are the postal date is very vague and hard to track, and also an enormous amount of emails since... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Geometric/hexagon grey panels were very good and look amazing installed on the ceiling of my campervan. Overall very pleased with the products received, was a 9 day wait from ordering to delivery. Wo... See more
Company replied
I’ve used BritishHomesDirect 3 times now for slat wall panels and for what you pay the product is good and the value is great. Delivery could be quicker but the communication is good with the team dr... See more
Company replied
Hello, A smooth buying experience, I have know bought over 4 times from this place, never had a problem. I needed to change order one day before delivery, called up, Ashleigh was very helpful, made... See more
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4.3
Excellent
18K reviews
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Great experience from start to finish
Great experience from start to finish; a broad range of products at very sensible prices, carefully delivered goods, and quality goods. The wall panels we chose look great - easy to install and good value. Would recommend this company.
7 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Kenneth,
Thank you so much for your wonderful review and recommendation. We're delighted to hear you had a great experience from start to finish and that you found our range of products, competitive prices, delivery service, and panel quality to your satisfaction. It's fantastic to know your wall panels were easy to install and look great. We truly appreciate your support and hope to welcome you back again soon.
Kind regards,
British Homes Direct
Was able to deliver when I wasn't there…
Was able to deliver when I wasn't there which was really helpful i was given clear instructions and clear delivery service.
26 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi J.J.,
Thank you for your fantastic 5-star review! We're delighted to hear our delivery service was able to accommodate your circumstances and that the instructions and communication made the process straightforward. We appreciate your support and hope to serve you again in the future.
Kind regards,
British Homes Direct
Was ordered and told 3-10 days,
Was ordered and told 3-10 days,
No email to verify the order delivery date, emailed them no reply so had to ring them 3 times to verify this as they said they would get back to me, eventually got back to me and set the date for 15 days after the purchase
27 July 2026
Reply from Britishhomesdirect
Hi Tyrone,
Thank you for your feedback. We’re sorry to hear about the delay in receiving confirmation and the inconvenience caused while waiting for updates.
We can confirm that your order is scheduled for delivery on **4th August**. If you need any further assistance or have any questions regarding your delivery, please contact our team and we’ll be happy to help.
You can reach us by phone on **+44 7706 181840**, by email at [info@britishhomesdirect.co.uk], or through the live chat option available on our website.
Kind regards,
British Homes Direct
The deliveryvm driver was VERY RUDE
The deliveryvm driver was VERY RUDE. VERY UNPLEASANT and seemed quite angry with having to do his job.
16 July 2026
Reply from Britishhomesdirect
Hi Thomas,
We sincerely apologise for the inconvenience caused and are sorry to hear about your experience with the delivery driver. This is not the level of service we expect for our customers, and we are actively looking into this matter.
We did attempt to follow up with you twice, but unfortunately we were unable to get through. Could you please contact us again and mention your Trustpilot review so our team can look into this further and help resolve the issue for you.
You can reach us by phone on **+44 7706 181840**, by email at [info@britishhomesdirect.co.uk], or through the live chat option available on our website.
Kind regards,
British Homes Direct
Happy with the product as we expected
Happy with the product as we expected
26 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Manu,
Thank you for your 5-star review! We're delighted to hear the product met your expectations. We really appreciate your support and hope to see you again for your next project.
Kind regards,
British Homes Direct
Great quality of product
Great quality of product!
I wasn’t in for delivery and they left it in a safe place
Only think I will say is that the packaging that it comes in isn’t the most protective.
28 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Caitlin,
Thank you for taking the time to leave us a review. We're delighted to hear you're pleased with the quality of your wall panels and that our delivery team was able to leave your order safely as requested. We also appreciate your feedback regarding the packaging, and we'll certainly pass your comments on to the relevant team as we're always looking for ways to improve. Thank you again for your support, and we hope you enjoy your new panels.
Kind regards,
British Homes Direct
Reply from Britishhomesdirect
Hi Billy,
Thank you for your brilliant review! We're thrilled to hear you had such a positive experience and really appreciate your recommendation. We look forward to serving you again soon.
Kind regards,
British Homes Direct
It came in time with good standard
27 July 2026
Reply from Britishhomesdirect
Hi Md. Ashraful Alam Sujan,
Thank you for your kind review. We're pleased to hear your order arrived on time and that you were happy with the quality of the product. We appreciate your support and hope to welcome you back again in the future.
Kind regards,
British Homes Direct
Great service quick delivery quality…
Great service quick delivery quality panels will definitely buy again thank you
12 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi,
Thank you for your fantastic review! We're delighted you were happy with our service, quick delivery, and the quality of your wall panels. It's wonderful to hear you'll be shopping with us again. We look forward to serving you in the future.
Kind regards,
British Homes Direct
Good to deal with very friendly…
Good to deal with very friendly delivery drivers
28 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Mark,
Thank you for your kind feedback. We're delighted you had a positive experience with us and that our delivery drivers made such a great impression. We'll be sure to pass your lovely comments on to the team. We look forward to welcoming you back again soon.
Kind regards,
British Homes Direct
Beautiful panels just like the pictures…
Beautiful panels just like the pictures but definitely not 35mm
28 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Malati,
Thank you for your review. We're so pleased to hear you love the look of your panels and that they matched the photos on our website. We're sorry to hear you had concerns regarding the thickness. If you believe the product isn't as expected, please get in touch with our customer service team and we'll be happy to look into this for you. We appreciate your feedback and hope to resolve any concerns.
Kind regards,
British Homes Direct
Great product and service!
28 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi,
Thank you for your 5-star review! We're so pleased to hear you were happy with both our products and service. We truly appreciate your support and hope to serve you again soon.
Kind regards,
British Homes Direct
Fantastic quality !! …
Fantastic quality for over half the price from local big stores!! The panels are brilliant quality, would highly recommend and will definitely buy from them again.
28 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Melissa,
Thank you so much for your wonderful review! We're delighted to hear you found our wall panels to be fantastic quality and excellent value compared to larger retailers. Your recommendation means a lot to us, and we look forward to helping with your future home improvement projects.
Kind regards,
British Homes Direct
Web site was easy to navigate and order…
Web site was easy to navigate and order from.I got a good discount after using a code.Recieved an e nail very shortly after order saying they would be in touch with my delivery date which duky arrived with a link to track my order on the day Although my delivery was a little late due to van issues it arrived on the day it should have and the driver rang to keep me up to date He even took a photo of a small rip on packaging just in case I had any issues Thankfully everything arrived in top condition An all round great experience and I'm sure I'll be back for more from them 👍
28 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Darren,
Thank you for taking the time to leave such a detailed and thoughtful review. We're delighted to hear you found our website easy to use, enjoyed the discount, and were kept updated throughout your order. We're especially pleased our delivery driver kept you informed and ensured everything arrived safely despite the unexpected delay. Your kind words mean a great deal to us, and we look forward to serving you again soon.
Kind regards,
British Homes Direct
Fantastic offer on panels
Fantastic offer on panels. Panels as described and delivered when indicated.
22 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Lindsay,
Thank you for your fantastic review! We're delighted you were pleased with our great offers and that your panels arrived exactly as described and on time. We appreciate your support and hope to welcome you back again soon.
Kind regards,
British Homes Direct
Great quality panels
Great quality panels! Lovely finishing touch to new bedroom. Quick delivery and great price!
28 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Niamh,
Thank you for your lovely review! We're delighted to hear you're pleased with the quality of your wall panels and that they've provided the perfect finishing touch to your bedroom. We hope you enjoy them for many years to come.
Kind regards,
British Homes Direct
Great service
Great service, and lovely quality of panels, cant wait to put them up! Thankyou
28 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Holly,
Thank you for your wonderful review! We're delighted you're happy with the quality of your wall panels. We hope you enjoy installing them and love the finished result. Thank you for choosing British Homes Direct.
Kind regards,
British Homes Direct
Panels arrived in good time
Panels arrived in good time, one box was damaged, but when I checked the Panels they were fine. Panels are fantastic and stapled not glued on which is a major plus, so good I ordered another five which arrived when the said. Cannot fault the service or quality, definitely be ordering off BHD again, superb.
28 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Martin,
Thank you for taking the time to leave such a detailed review. We're delighted to hear the damaged packaging didn't affect the panels and that you were impressed with both the quality and our service. It's especially rewarding to know you came back to place another order. Thank you for your continued trust and support—we look forward to serving you again.
Kind regards,
British Homes Direct
Reply from Britishhomesdirect
Hi Bruce,
Thank you for your fantastic review! We're delighted to hear you were impressed with the fast delivery and the quality of your order. Your support is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
British Homes Direct
Great Value for Money
Without a doubt, best value for money, these wall panels may be cheap to buy, but they certainly don’t look cheap in the home, this is the third time I have purchased from this store, I highly recommend these panels to anyone who wishes to upgrade there home with great outcome
26 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Stu,
Thank you so much for your amazing review and for choosing us again. We're thrilled to hear this is your third purchase and that you continue to find our wall panels excellent value for money without compromising on quality. Your recommendation means the world to us, and we look forward to helping with many more of your home improvement projects.
Kind regards,
British Homes Direct
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