Brainstove Reviews 157

SCAM!! They are not selling anything! They just wanted to take money from your card!! Once they have your card number, they keep trying to take more! I have blocked them and hope that will be enough. They are now reported to the police.

The SCAM you by sending a sms that you are expe a package. Then they ask for 1 euro and then 2 euro, then you thing it’s it! NO NO NO they take more money and give your card information to other scammers. Brainstove has stolen about 44 euros and all the other company’s together about 150 euro. I’m fuming with anger 😡

Like so many others on here I had £38.95 taken from my account with no authorisation from me.I had to block any further payments being made. Please be wary this is a scam

Scam. Take your money and don't refund you as they say you have to agree and then just keep taking money. Avoid at all costs. Customer service is shocking - as expected.

Please refund my £38 I did not approve any payment of such and you have no right to cut money in my account without my permission.

Unauthorized charges and emailed the support for a refund, no response so far... Refund my money please!!!

I received a text with a link to pay for a shipping fee after I had bought something online. the link took me to a pay to pay £1 for the shipping fee and then in the small print said they will be taking £35 a month from my bank if I accepted which I didn't.
To clarify I hadnt purchased from this site but received a text message with a link from their website that tried to take money from my bank acc on a regular basis.

Cancel any payments immediately. I don't recognise this account. You can repay the money you took from my account.

How the f. Did you get info from my credit card and charge money from it when I never even enter your site till now... I didn't know that you exist...
Please return my money back

Dear Brainstove,
I did not sign up with your website as I do not play games yet I have received a fraudulent/scam bill on my Australian credit card for $65 plus international fees. I did not authorise this payment. What have you done and how did you get my credit card details? I have not registered on your website or received any emails saying I've signed up because you don't know what my email address is. I've rung and left a message on your voicemail for you to explain, but I've heard nothing. I am very upset by this but I've reported this to my bank who were very helpful and have cancelled my credit card should you try to steal any more funds. The bank has raised a cause for concern.

This company have taken a payment from my credit card that was not authorised or approved by me. The email ended up in my spam folder and was not found until I reported the fraud to my credit card company. They have now informed me that because the subscription, that I know nothing about, was not cancelled within 3 days they will not refund my payment. Absolutely disgusting business practice. I don't even play games so why would I subscribe!!! Just be warned if dealing with this company to ensure you check payments taken they are obviously not a professional company and out to rob people. Unable to rate at zero but that's what they deserve

I was charged by your company.it was unauthorised.

One star because they promptly cancelled my membership.

So these guys put up a false link for a gift card and said they were trying to verify my card details that the money paid for verification will be refunded once the card is verified. Immediately I put in my details, I got an email notification that I had just subscribed to brainstove, membership is free for 3 days and a whooping almost £40 afterwards. For something I didn't even know existed. I just aborted my gift card purchase.
Whether they are a legit company, I don't know but for them to trick people into membership this way is totally wrong!!!!!

Variety of nice games, they really help me make the most of my free time while also increasing my scores. It's a win-win;)

I think that the cost of the service justifies itself - both my son and I, when we’re bored, play from the same account. I read a lot of negative comments - I don’t understand them, the variety of games is huge! We haven't played even half of them in a few months.

Fraudulent site! Everyone should avoid them! I wrote to them but they refused, they took my money after several months of trying! "Thank you for your answer! Although I don't understand... I registered for the broadcast of an online sports event on a completely different website. I did not visit your site and had no intention of registering. Thus, at the age of 50+, I am no longer interested in games. I actually found the e-mail in the spam folder. Since I did not use any service, I do not consider it ethical to deduct the fee. Since the circumstances of the registration are very suspicious, and I do not consider the negative attitude demonstrated by you to be ethical, I will list you on the possible forums as a fraudulent and deceptive site. Maybe I will be able to prevent that, harm others!"

Brainstove have taken money from my account that i didnt agree to and wont give me a refund!!!! Do not trust or use this site!!!!!!!! Terrible customer service!!!!

The way this company operates to get subscriptions is not transparent and is inserted on the back of other links so that you believe you're dealing with something else altogether. The email with details of how to cancel is provided alongside them taking a months subscription fee so there is no window of opportunity to cancel before they take money. I don't like the way they operate. I would never take out a subscription like this hence my saying that there is no transparency at the outset. I have reported this to my credit card provider and cancelled my card. I have also requested a refund which, in the interests of the company's customer profile, I would hope that they will honour.

total con people they stole 38£out of my account when i can only just afford food atm. BEWARE SCAMMERS. they say i had an email to say i had asked for a sub,I HAD NEVER EVEN HEARD OF THEM LET ALONE REQUESTED ANYTHING. liars as I NEVER HAD AN EMAIL FROM THEM. IF i DID i WOULD HAVE TOLD THEM TO F### OFF.

It's false that they have seent me a mail in April!!!! I denounce them immediately!!!

Brainstove has declared that I have subscribed on April and has stolen 38€:
It is FALSE!
They are thieves and I'm denouncing you to the police since you have stolen the data of my credit card.

If you don't rembourse me immediately with public excuses!!!