I have never subscribed to this service yet I have been charged on my credit card! What a scam - I have contacted them to cancel my supposed subscription but to date do not have a reply!
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Signed up to €1 payment and Brainstove have continuously tried to take €38 from my account. I have blocked the payments. I didn’t agree to any subscription. This is a total scam.
Company replied
Paid for something online @ £1, lucky I blocked any future payments as tried taking 38.99 as well as 14.98, when u call up page to cancel page is unavailable, total scam, I see email where I will be e... See more
Company replied
Paid for something online @ £1, lucky I blocked any future payments as tried taking 38.99 as well as 14.98, when u call up page to cancel page is unavailable, total scam, I see email where I will be e... See more
Company replied
Company details
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Best HTML5 GAMES 200+ Games, Monthly updates Fun Times are insured
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1.2
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157 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Brainstove scam
I have never subscribed to this service yet I have been charged on my credit card! What a scam - I have contacted them to cancel my supposed subscription but to date do not have a reply!
10 October 2025
Unprompted review
Reply from Brainstove
Hello,
We’re sorry to hear about your experience. Please note that subscriptions are only created after a user has activated their registration and confirmation.
Our support team always replies to cancellation requests — please check your spam or junk folder in case our message was filtered. You can also contact us again with your transaction details, and we’ll make sure your case is resolved as quickly as possible.
Signed up to €1 payment and Brainstove…
Signed up to €1 payment and Brainstove have continuously tried to take €38 from my account. I have blocked the payments. I didn’t agree to any subscription. This is a total scam.
14 July 2025
Unprompted review
Reply from Brainstove
Hello,
We’re sorry to hear about your experience. Please note that the €1 charge is part of the initial trial, which clearly states that it renews into a monthly subscription unless cancelled within the trial period.
We understand your concern and want to clarify that no further charges will be made once the subscription is cancelled. If you’d like, please contact our support team with your transaction details so we can confirm the cancellation and ensure everything is fully resolved.
Scammers!
Scammers!! .. I was actually forwarded from an fake promotion Email from ÖAMTC then somehow to their website. I didn't check the website address throughly as I was in a hurry on my phone. They booked first 1 € from my credit card for bullshit offer then 3 days later they booked again €38,95 for a fake subscription where I don't even have an account. I emailed them and they said we cannot refund you. Such lame scammers. You are even so lame trying to delete the negative reviews. I already forwarded this case to the authorities. How can this shady acts be allowed in the EU but hey the scammer is located in Cyprus.
9 June 2025
Unprompted review
Reply from Brainstove
Hello,
We’re truly sorry to hear about your experience. We take such concerns very seriously. Please know that we do not send emails via ÖAMTC or run third-party promotions — it sounds like you may have been misled by a phishing email not connected to us.
Regarding the charges: our service offers a clear trial followed by a subscription, which is always disclosed prior to purchase. If you believe a charge was made without your consent, please get in touch with our Support Team — and we will of course cooperate fully with any investigation.
We understand your frustration and genuinely regret that you feel this way. Please contact our support team with any further details — we are always open to resolving issues fairly.
Thank you for your feedback.
Reply from Brainstove
Hello,
Thank you for your positive feedback! 😊
We’re glad to hear you enjoyed the games and had a good experience during the free trial. If you have any suggestions or questions, feel free to reach out — we’re always happy to help!
Happy gaming! 🎮
F@kin scam!!!
8 July 2025
Unprompted review
Reply from Brainstove
Hello,
We understand your frustration and are sorry to hear that you had a negative experience. If you believe there’s been a misunderstanding, please reach out to our support team at support@brainstove.com with your details. We’ll be happy to investigate and assist further.
Your feedback is important, and we take such concerns seriously.
I have never heard of brainstove and…
I have never heard of brainstove and now suddenly I check my bank account because I was in the supermarket and didn’t have enough money, which is weird, and I see that brainstove has taken 23$ from my account and I don’t know how or why!! Please I need some answers and stop taking money from me!!
4 June 2025
Unprompted review
Reply from Brainstove
Hello,
We’re very sorry to hear about your experience and completely understand how upsetting an unexpected charge can be.
Please note that Brainstove subscriptions are only activated following a sign-up process where users confirm their details and agree to the terms, including pricing. However, if you don’t recognize this subscription or believe the charge was made without your knowledge, we’re here to help.
Please contact our support team at support@brainstove.com with the transaction details (such as the date and last 4 digits of the card used). We will investigate your case promptly.
Your trust is important to us, and we’re committed to resolving this quickly.
Brainstove scammers
Lads who is brainstove. 3 times they tried to scam me out of €38.00 I have them blocked 🚫. Who are they and what do they do and how did they get my bank details. I can not find a phone number. There chat is a robot. Then they ask you to fill out a form to put your bank details in . Are they mad . Who do I go to . I want to report them . If there doing it to me how many other people are they scamming
12 April 2025
Unprompted review
Reply from Brainstove
Hello,
Thank you for reaching out and sharing your concerns. We understand how alarming it is to see unexpected transactions, and we take such reports very seriously.
Please be assured that we do not engage in any unauthorized charges or misuse of personal data. If you’ve seen a charge you don’t recognize, it’s possible your details were used without your full awareness, often linked to free trials or third-party promotional offers. Regardless, we're here to help clarify and resolve the issue.
Please note that our chat is processed by real people. There are no robots. We never ask for full bank information. We can see your request to our support team was processed without requesting any additional details.
I don’t know the website and they tried…
I don’t know the website and they tried to charged me €38 . I will report them as spam in all my accounts.
23 March 2025
Unprompted review
Reply from Brainstove
Hello,
We’re very sorry to hear about your experience. Please know that we never initiate charges without a user’s consent during the sign-up process, which includes clear information about the service and subscription terms.
If you don’t recognize the charge or did not knowingly register, we strongly encourage you to contact our support team at support@brainstove.com with any transaction details. We’ll investigate the matter promptly and assist you with the cancellation.
Your trust and security are very important to us, and we’re here to help resolve this.
Horrible website
Horrible website! Got charged $65 for this subscription that I never even signed up for! I thought I only had to pay $1 for my delivery delay but then it went up to $65 I contacted them and I better get my money back asap this is just ridiculous.
8 February 2025
Unprompted review
Reply from Brainstove
Hello,
We’re very sorry to hear about your experience and understand how upsetting unexpected charges can be. Please note that we are not affiliated with any $1 delivery delay promotions, and we do not operate such offers. All subscriptions to our service are initiated directly through our platform, with full pricing and terms clearly displayed during sign-up.
That said, if you believe you were charged in error or did not intend to subscribe, please contact our support team at support@brainstove.com with your transaction details. We will promptly investigate the issue.
Your trust is important to us, and we’re committed to resolving this matter quickly.
Woke up and saw that i was charged 38$…
Woke up and saw that i was charged 38$ without my permission i want my money back and i don’t even know what brain stove is.
13 December 2024
Unprompted review
Reply from Brainstove
Dear Customer,
We apologize for the unexpected charge and any distress it has caused. Brainstove prioritizes customer trust, and unauthorized charges are not in line with our practices.
To resolve this issue, please contact our support team at support@brainstove.com
Your feedback is important, and we’re here to make this right for you.
They are trying to withdraw money from…
They are trying to withdraw money from my account, I don't understand why or how, but I blocked them. We should go to the police and report it.
11 December 2024
Unprompted review
Reply from Brainstove
Dear customer,
We sincerely apologize for the distress this situation has caused you. At Brainstove, we take matters involving unauthorized transactions very seriously and are committed to resolving them promptly.
We encourage you to contact our support team at support@brainstove.com
Your trust is important to us, and we are here to provide the assistance you need. Thank you for bringing this to our attention.
Absolutely disgraceful
Absolutely disgraceful. Woke this morning to find funds have been taken from my account without authorisation. I've never heard of Brainstove and will certainly be following this up with my bank and any other company/organisation required to report this fraudulent activity
Follow up - my bank has successfully obtained a return of my money
3 December 2024
Unprompted review
Reply from Brainstove
Dear User,
We sincerely regret the inconvenience and frustration you’ve experienced. Unauthorized transactions are a serious concern, and we fully support your decision to report this to your bank and other relevant authorities.
While we’re glad to hear your bank successfully returned the funds, we would appreciate the opportunity to investigate this matter further. Please contact our support team at support@brainstove.com. Your feedback helps us ensure that such issues are resolved promptly and prevented in the future.
We value your trust and are committed to addressing this situation with transparency and urgency.
Brainstove SCAMERS COMPANY unauthorized payment …
I recently discovered an unauthorized charges of 38,95 euros from this Brainstove on my account. I have never heard of them, subscribed to any of their services, or linked my card to anything related to them. It’s alarming!!! how they accessed my card details. This seems to be a recurring issue affecting many, and it feels like no action is being taken against this fraudulent activity. Brainstove should be investigated for these suspicious practices and stealing people money!!!!! What a shit show this fraudulent company is!
They coment here below but it’s all bullshit THEY NEED TO BE INVESTIGATED AND I ALREADY SEND THE Authorities ALL THE PROVE ABOUT THE SHIT SCAM COMPANY!!
1 October 2024
Unprompted review
Reply from Brainstove
Dear customer,
We take concerns like yours very seriously and want to assure you that we’re here to help resolve this matter promptly. We deeply regret any confusion or distress caused by this charge. Brainstove operates with strict protocols to ensure all transactions are authorized, and unauthorized charges are not in line with our practices.
To assist you further, we kindly request you to contact our support team at support@brainstove.com. This will allow us to investigate the charge on your account thoroughly and address your concerns.
We value your feedback and are committed to ensuring transparency and trust in all our processes. Thank you for bringing this to our attention.
---------
Dear Anitta,
At this time, we have not received any direct contact from you, nor have any transaction details been provided that would allow us to identify or investigate your case.
Brainstove does not process charges without a valid transaction flow through regulated payment providers, and we do not have access to customers’ full card details. If a charge appears on a bank statement, it can only be investigated with reference information from the issuing bank or payment provider.
We fully respect your decision to contact your bank or relevant authorities and will cooperate with any official inquiry if requested. However, public comments alone do not allow us to verify or resolve individual cases.
We again invite you to contact our support team at support@brainstove.comwith any transaction reference so this matter can be properly reviewed.
Scam!
Scam!! I tried to pay for parking yesterday and this company came up and took £1 from my bank account. Phoned my bank straight away and reported them.
28 October 2024
Unprompted review
Reply from Brainstove
Hello,
We are sorry to hear about your experience.
However, our service cannot just come up from nowhere and charge you. If the service charged you it means you provided the details to our signup page.
If the subscription is not something you want you can cancel the subscription at https://brainstove.com/?page=cancel
In case you have any other questions please contact our support team at support@brainstove.com
This brainstove is a scam company I’ve…
This brainstove is a scam company I’ve never heard of them. They say I signed up for gaming I’m 70 years old I don’t do gaming. They must lead you to believe they are something else. They have said my subscription has been cancelled but they’re not refunding me £38.95
29 October 2024
Unprompted review
Reply from Brainstove
Hello,
We are sorry you are thinking this way. However, we are not a scam company.
We never lied to our users or pretended to be some other company. To subscribe to our service you have to confirm several points which clearly explain our services.
So it is technically impossible to subscribe to our service without knowing what you are subscribing to.
If you have any other questions please contact our support team at support@brainstove.com
Awful scamming company
Awful scamming company , charged £1 for a link to a funeral service and then charged £38.95 3 days later
I have emailed support and they have stated it’s nothing to do with them, clearly no morales what so ever
16 October 2024
Unprompted review
THIS IS A SCAM DO NOT USE
16 October 2024
Unprompted review
Reply from Brainstove
Hello,
We are not a scam, we provide game services.
We have never scammed anyone. If you do not like our services feel free to cancel it at https://brainstove.com/?page=cancel
Scam
Scammed me into setting up an account after clicking a link I shouldn’t have, took £1 and while I was waiting to dispute it with the bank (the payment needed to be confirmed rather than pending) they took another £38.95. Have emailed demanding a refund but like others have said I’m sure I won’t get it. Scam.
14 October 2024
Unprompted review
Reply from Brainstove
Hello,
We can assure you that we did not scam you, you cannot get subscribed just by clicking the link. To subscribe to our service you need to provide the details and agree to several checkmarks, and only after that you are asked to confirm the pre-authorization charge. As a card owner, you can decline it and the subscription will not start. But if you confirm it the subscription will get activated and you will receive a welcome email confirming the subscription. Yet, if something went wrong and the subscription was not something you wanted you have time to cancel it within 3 free days.
If you have more questions please contact our support team.
I cancelled my subscription in…
I cancelled my subscription in September , I got an email confirming the cancellation but they still tried to take out 2 separate payments from my bank account today 12/10/24 . When I tried to email them to query this I got redirected to another site which tried to charge me more money to get an answer from someone
12 October 2024
Unprompted review
Reply from Brainstove
Hello,
We are sorry to hear about your situation.
Please note that it is technically impossible to get charged after the subscription is canceled unless you create a new subscription. So if the mistake happened, our team is glad to assist you. You can contact our support team at support@brainstove.com
However, if the charge comes from a different service there is nothing we can do as we have no control of other services.
It is a scam site
It is a scam site! It tel you to buy something as 1 euro and after you know ask every 2 3 hours and take money from your card it take from me 38.45euro
3 October 2024
Unprompted review
Reply from Brainstove
Hello,
We are sorry to hear about your experience, however you are confusing us with another service.
The full charge cannot be on the same date as the 1 euro pre-authorisation. When you approve the 1 euro pre-authorization, the subscription is activated. You are provided 3 days to use the service for free. Only after 3 days from the subscription start can you be charged the monthly payment if the subscription is not canceled.
The charge every 2-3 hours is not possible.
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