Bob Jane T-Marts - Newcastle Reviews 3

I am completely unsatisfied and insulted by the service at Bob Jane (Newcastle West) After dropping my car in for a tyre rotation as I had done on a previous occasion and having bought the tyres from them originally I was refused service on the grounds that my car was too dusty. I was told that it was unhygienic and unsafe to work on! My car has the usual appearance of one that regularly travels on dirt roads. I have never heard of mechanics being so dust sensitive! How ridiculous and unprofessional. I won't be going back to Bob Jane ever again.

Happy to say there has been a positive outcome for this less than good customer service from Bob's Janes Newcastle business.....big thankyou for follow up and investigation of complaint.

I ordered a set of wheels for my car and because the offset and the stud pattern weren't an easy match there were only two choices available. One stud pattern didn't match the offset and the wheel would be protruding, though slightly, from the body of the car. Of course I went with the second choice even though more expensive.
On the day wheels were to be fitted I double checked with the manager that the correct wheels had been ordered. I was assured they had been.
When I returned to pick my car up, guess what? The wrong wheels had been ordered and the wheels were protruding outside the body. I was assured it was street legal and I wouldn't receive a defect.
Feedback from mechanic and others in the industry said otherwise.
I went back to Bob Jane Tmart in Newcastle and it was recommended that I purchase flared wheel guards that could be attached to the car.
After much to and fro that included the wrong wheels arches being attached and removed, dozen of stud holes had been left in the wheel arches of my car. A panel beater who was recommended by the manager said he was happy to attach the flared wheel arches (which I had purchased from overseas) and I went back to Bob Jane to discuss what to do as I had an upcoming trip to Sydney and I needed to be roadworthy for the trip.
On arrival to Bob Jane Tmart Newcastle the manager was on leave and after a discussion with the assistant manager and explaining the situation I was told to get the work done and send the invoice to the manager. I was given a business card and I again checked, this was okay.
Job was completed by panel beater and invoice was sent to the manager, as requested.
Both the assistant manager and the manager have left the company and response from the new manager at Newcastle branch of Bob Jane Tmart is that because the invoice wasn't 'authorised' it will not be paid.
Bob Jane Tmart at Newcastle were negligent and culpable for the damage done to my car and if management did not complete due process and compliance, is not my nor the panel beaters responsibility.
I was sent an email to the feedback email address at Bob Jane requesting a review of the decision and so far no response..

Anthony & the team at Bob Jane Newcastle always do a great job on my vehicles.
I received a really fair quote on a set of wheels,and they honoured it 6 months later,when I finally got around to having them fitted.
I honestly wouldn’t go anywhere else.