Bob Jane T-Marts Reviews 

I saw online quick turn round UM took tyre in 7.45 to Midland, nice guy said go to shops etc. be 1 hourwaited in car 30 hadn't they taken tyre out of car, asked them take tyre, 10.30 rang not ready try after lunch it needed a plug as very good tyre. They were pleasant enough but that length of time isnt warranted

Rude behaviour. Got my tyre replaced. but the blonde man with long hair was rude and insulting. the issue was whether the tyre could be fixed temporarily or should be replaced . these guys were very offended when i asked questions out of curiosity to get to know the problem , to which the guy almost threated to push my key away and said i could go to any ' tom d*** and harry ', or the place next door ( with a group laughter with his buddy) , to get the tyre fixed. the question isnt about who is right, its about having the decency to answer a customers questions without insulting them . also they grumbled about me getting the car late , it was 5pm and the website clearly says 530pm , why accept the service , charge money and then start grumbing? probably these big stores become arrogant once they make good money. giving 3 stars only coz they did the job , otherwise advise others to go to some other shop

Fantastic with the new staff! Sunbury bob jane
Was terrible last time i was there (glad to see they got rid of the other aligner alex/alan/alec???) who almost ruined my vehicle last time and wasn't going to come back but heard from a mate there was all new people and the new team certainly didn't dissapoint.
Awesome service, fast and professional and extremely friendly staff. Frank the shop manager was fantastic and made me feel very welcome, he fit me in at short notice as well as going through in detail the options on the All terrains i needed for my 4x4, great price AND had tyres in stock as well as being able to fix a puncture in my spare. Laura/Lauren?? (Sorry) i think the workshop manager did my alignment and was very knowledgeable and she explained everything in detail. Was awesome to see how well she ran her team as well as doing alignments highly reccomend she definitely knows her stuff and genuinely friendly to boot (had a great chat about our navaras). Overall extremely happy with the service. Will definitely be back!!!

Rob at Pulteney Adelaide store was awesome. Helped me out with a pricing issue, no questions asked. Great customer service.

Booked app online to get tyres replaced for >$1K. Didn't get a confirmation text. When we called the booking was somehow in someone else's name and number (but still had our credit card number attached to the booking). Cancelled the appointment and over a week later stil waiting for refund. Believe we may have been scammed. Do not trust.

Chris could not have been more helpful. The service was great and I was impressed with the work

Chris at the Belmint store was really great.
Really quick service and they explain it all in easy to understand language..
Awesome after care Verry Friendly and helpful.. Highly reccomend this team of good guys...

Booked my sons car in a couple of weeks ago on a Friday afternoon at 3pm at the brookvale store for 4 new tyres and wheel alignment. My son showed up on time with his 3 year old son who has celiac disease and his pregnant wife in hospital. 2 and a half hours later no tyres fitted and another customer came in after him and got served. After complaining they did his wheel alignment with the old tyres on and after further delay my son left with no new tyres. Called head office got some AI voice, left complaint was told would receive call back in 2 business days. That was 2 weeks ago no call back.. Avoid this company like the plague. They just don't care about there customers.

Friendly staff who know their products and don't push to sell the highest price. Yet, they will source higher end tyres to meet specialist needs quickly, and work to fit you into a schedule.
We keep going back their because we know they will get our vehicles back on the road fast, at a competitive price! And with little fuss!

WARNING WARNING AVOID - DO NOT USE especially Currumundi QLD - i paid 4 new tyres to be changed and the shop scratch all 4 rims , they have some sort Black Matt coating on since i had this car which were in perfect conditiion, and they have been badly scratched - i called the place immediately afterwards was told the Manager (NICK) was away but he would get back to me Monday morning as Urgent - of course they didn't get back to me so i called after lunch on Monday and spoke to Nick the manager and he blamed the wheel coating. - he refused to do anything so i will have to take this Legally and will review all over the internet ..and media and TV - Shocking behaviour not even wanting to try to fix there mistake . SO BEWARE if they damage your Car they will not fix it .. I have pics immediately before and after and will be taking this further. STAY away from BOB JANE T-MART

Purchased four tyres and was due for a tyre check. Had my Ute booked in was told up to an hour n half when I dropped key off. Went back two hours later to see that my Ute had not even moved.
Was it payback 🤔as I saw a worker doing a burnout while leaving for lunch and said I did not want him driving my Ute or anywhere near it.

Booked my car (ford ranger 2in lift) in for a tyre rotation / balance and wheel alignment, on arrival and confirmation of the services requested I asked about the wheel alignment procedures and what would be adjusted. The sales team advised me that only toe in / out is adjusted. I informed the sales person that my tyres have obvious signs that show more than toe in / out needs to be adjusted . All 3 perimeters of the wheels are adjustable on the ford ranger (castor , camber and toe in) But bob jane tmarts only check and adjust the toe in and wont touch the other two angles but they charge for the "wheel alignement" which on my car means all 3 angles. Anybody with a small amount of mechanical, a piece of string and a tape measure can do the toe in adjustment at home. Its about time companys like this provided the service that customers want and pay for. All through my years working as a motor mechanic when a alignment was requested all 3 angles where checked and adjusted if the car had the required adjusting points. Never again will i book a wheel alignment or any other service with bob jane

I went to Bob Jane Frankston early in the morning without a booking, for a flat tyre. They could not have been any nicer. The tyre looked beyond repair but they fixed it, just like new. If I ever need anything related to tyres I’ll always come back here. If I could give more stars I would. The best service ever.

Josh and the boys helped me today .So kind friendly and polite..I will be back...Thankyou so much from Rita and Rocket the Kelpie

Horrific, disgusting service!
I was booked in this morning for 2 new tires and 3 puncture repairs at the Belconnen branch at 07:45. I arrived at 07:30 and parked by the unopened roller doors. I was well aware it didn't open until 07:45. I always arrive a little early no matter what's happening. Some clown there came charging out and rudely told me to park in the parking lot and they'll come and get the keys and car when they're ready. I said, "It's ok, do what you need to do to open, I'll move the car and wait in the little lounge area. This is Canberra and cold. He said that I couldn't wait in there just stay in your car. Well, I did that. As I was waiting and watching them getting the things ready, other customers arrived after me. I watched as they were allowed inside the store and handing in log books or whatever. Then, the tire changers, despite me being the 1st there, came and got another person's car. At this point I had heard and seen enough. So, I went to the auto shop behind them to get a quote on a service. Finally, at about 08:00, a tire fitter entered the auto shop asking me for my key. I told him to forget it. That 1st guy was obnoxious and rude to me so I'm going to another tire place. I left and went half a k up the road to Tyrepower. They were fantastic and really knew customer service. 40 minutes later and $365 later, I drove home. That's $365 Bob Jane never got. Unfortunately, my fault, I didn't think to get his name. Naturally, I'll never go back. I certainly won't be recommending them. I've never EVER received such disgusting service from any business outlet like I did this morning. If that guy keeps up that kind of behaviour, they'll lose a lot more customers.

I dropped into the store in Vic park to get a tyre repaired at 12.00pm on Monday, he did advise that he probably would not get around to repairing it until Tuesday morning. I waited until 12.00pm on Tuesday to call again, they hadnt repaired tyre, was told he would get them to do it now, I phoned at 2.20 to be told he was working on it and would be ready in 20 mins called up 20 mins later and someone was still working on it. I found it to be very poor service, for just a puncture repair

Store damaged all 4 of my wheels, they then proceeded to damage my friends wheels the following day.

Spent ages trying to resolve the issue with the regional manager, took the afternoon off work for him to inspect my wheels, never showed up or even sent a message.

Absolute joke.

If you care about your car, do not use Bob Jane

Great service from a friendly team.
Started the service on time and finished as promised. We will continue with excellent and friendly service in future.
Thanks Paul

Booked car in on Tuesday. for 4 new tyres and wheel alignment, got there no wheel alignment booked. Rebooked for Sat. got there early told it would take 1and3/4 hr. to do. The car was not ready told it would be another hour, not happy so now told 3/4 hour.All in all from start to finish it took 3 hours. Also they did the wheel alignment with the old tyres on , to me that is strange ,In the past it has always been done with the new tyres.
Because I was NOT happy they gave me $89 off for the inconvenience. As if that makes up for a waste of time and I do wonder if it was because I’m an older woman and they thought I wouldn’t complain. I was the second last car to leave the workshop and I certainly wasn’t the second last to book in.
I definitely will not be going back to Bob Jayne Brookvale again.