Good value for the range of cat food and litter that we use. Prompt delivery with arrival updates also useful. Discounts and free delivery for bulk purchases make them more competitive too. Haven't fo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having three cats we look to save money on food and litter. Have used Bitiba for quite some time and find their prices far better than supermarkets and most online platforms. They have everything you... See more
Company replied
I've used Bitiba in the past to order the food for our previous dog; when she passed away Bitiba were so sympathetic and understood my situation. I knew we would eventually have another dog so asked... See more
Company replied
Great company, love the app, easy to navigate. Shows previous orders. I tend to order the same stuff so just go to previous orders and select. Good pricing and delivers normally within 3-4 days. Been... See more
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Company details
Written by the company
bitiba - your pet shop with pet supplies and pet products for cats, dog, birds and small animals in the UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cages.
Contact info
United States
- bitiba.co.uk
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I always get the dry food from Bitiba.
I always get the dry food from Bitiba.
My dog loves it as a mixer, it is really healthy and nutritious.
The cost is comparable with other goid brands, but the points with the site really help.
Delivery is always quick and done carefully.
I'm a fan !
10 March 2026
Unprompted review
Reply from Bitiba
Lovely to read your kind words, Ivka, and thank you for taking the time to share them.
It’s great to hear your dog enjoys the dry food as a mixer and that you find our prices and reward points helpful.
I’m also really glad the deliveries have been consistently quick and careful for you.
Thanks for being such a fan – it genuinely means a lot.
Team bitiba
Great experience every time we order
We have been ordering our Dog’s
Food from Bitiba for some time now.
Always very prompt delivery and packs very well packaged in high quality packaging.
Very impressed with both service and delivery.
6 March 2026
Unprompted review
Reply from Bitiba
Really appreciate you sharing your experience, Kate.
It’s brilliant to know that your dog’s food arrives promptly and that the packaging meets your expectations.
Hearing that our service keeps impressing you truly makes our day.
Thanks so much for ordering with us time and again.
Team bitiba
We have been Bitiba customers since…
We have been Bitiba customers since 2017 and having 4 cats, can be a costly exercise purchasing everything for their needs. We will always try looking around for the best deals, whether it's for general wet food, specialist dry food, toys or accessories but on the majority of occasions, Bitiba have fantastic selection at great prices.
18 March 2026
Unprompted review
Reply from Bitiba
Thank you for being with us since 2017, Steven – that’s a loyalty we never take for granted.
With four cats, I can imagine the shopping list gets long, so I’m pleased to hear you usually find what you need with good prices in our range.
Your trust over the years genuinely means a lot to us.
Team bitiba
Good customer service and value for money…
Use this company regularly as the food i buy is cheaper here. Had a delivery issue on my last order, and it was resolved quickly.
Would highly recommend.
15 March 2026
Unprompted review
Reply from Bitiba
Thanks for your lovely feedback, Kenny.
I’m glad you find us good value and that the delivery issue you experienced was sorted quickly – that’s exactly the kind of service we aim to offer.
Really appreciate the recommendation as well.
Team bitiba
Order my pets food on subscription
Order my pets food on subscription. Always reliable and price it good. Any mistakes have always been rectified quickly .
10 March 2026
Unprompted review
Reply from Bitiba
Really lovely to read your feedback, Nannette.
I’m so pleased to hear your subscription orders keep things easy and reliable for you — and it’s great to know that when something hasn’t gone quite right, our team could sort it promptly.
Thanks for putting your trust in us and for taking a moment to share your experience.
Team bitiba
The orders arrive promptly
The orders arrive promptly, the sell great products and their discount scheme works well. They need to change the courier they use as the delivery service isn’t good
6 March 2026
Unprompted review
Reply from Bitiba
Hilary, thank you for sharing your thoughts with us.
I’m glad the products, prices, and discounts are working well for you, and it means a lot that your orders are arriving promptly.
I truly appreciate your honest note about the courier service too — feedback like yours helps us focus on where improvements are needed.
Team bitiba
Bitiba have always kept prices lower…
Bitiba have always kept prices lower than most to enable me to keep my subscription active.
Emails are sent when the product is due and I am kept aware of delivery times.
Thank you
13 March 2026
Unprompted review
Reply from Bitiba
Wendy, your kind words really brightened our day.
I’m delighted to hear the prices and subscription reminders help keep things running smoothly for you, and that you always feel informed about your deliveries.
Thank you for sticking with us and for taking the time to leave such a warm review.
Team bitiba
Good value and range of products
Good value and range of products. We get cat litter on a regular delivery to ensure we don’t run out. Notifications are good and delivery always as expected.
24 February 2026
Unprompted review
Reply from Bitiba
It’s lovely to hear that you’re finding value in both our pricing and our regular delivery service, Abbi.
I’m especially pleased the notifications and timings have been serving you well — keeping things smooth and hassle‑free is exactly what I aim for.
Thanks for being with us.
Team bitiba
Good company with good prices
Good company with good prices.
Don't always have what's needed.
4 March 2026
Unprompted review
Reply from Bitiba
Ruth, thank you for your kind words about our pricing and overall service.
I appreciate you pointing out that not everything is always available — feedback like yours helps us continue improving our selection.
Your support is truly valued.
Team bitiba
Great service and great prices
9 March 2026
Unprompted review
Reply from Bitiba
Lovely to hear, Mariana — thank you for taking a moment to share this!
It’s great to know our service and prices are hitting the mark for you.
Your support really means a lot and helps others discover us too.
Warm regards,
Team bitiba
Used Bitiba many times
I have used Bitiba many times for cat food. Usually the order is dispatched and delivered very quickly. The most recent took about five days from ordering to receiving, which is longer than usual but OK.
Their prices are mostly reasonable if you order enough for free shipping, but they are not always the cheapest.
20 February 2026
Unprompted review
Reply from Bitiba
Thanks so much for taking the time to share your experience with us. I’m really glad to hear that you’ve chosen bitiba repeatedly for your cat supplies.
I noticed your review is from a couple of days ago, so thanks for your patience while I get back to you. I’m pleased your orders usually reach you quickly, though I completely understand that the recent five‑day wait felt a bit longer than what you’re used to.
It means a lot that you still find value in our prices when ordering enough for free delivery — your honest feedback helps us improve.
Thank you again for your trust and for spreading the word.
Team bitiba
Always pleased with my delivery from…
Always pleased with my delivery from Bitiba, prompt service a reliable company
25 February 2026
Unprompted review
Reply from Bitiba
It’s wonderful to hear how reliably your deliveries have arrived—thank you both for taking the time to share this.
Knowing you can count on us really does mean a lot.
Team bitiba
Reply from Bitiba
Thanks so much for highlighting the price and quick dispatch.
I’m really glad everything went smoothly for you and appreciate you spreading the word.
Team bitiba
Time wasters, would rather pay more for less "scammy" website.
Was skeptical. Tried buying some cat food from them, but they don't allow it unless you sign up to recieving loads of marketing crap from them. They pretend you can, but, final order button always fails and says you need an account .. just massive time wasters.
1 March 2026
Unprompted review
Reply from Bitiba
Hi Tom,
Thanks for taking the time to share this, and I’m really sorry to hear about the frustrating experience you’ve had on our site.
What you have reported is very odd and, please let me reassure you, that is something that cannot and is not enforced as part of our operations.
As I haven’t been able to find any account details under your name, I’m not able to check what happened on your specific attempt. With your kind help, it would be great if you could allow us to check and investigate: please drop us a quick message via our contact form and mention your review here, and we’ll gladly look into this in detail for you.
Your feedback is really valuable, and I’d genuinely like to help sort this out so you can shop without any hassle.
Team bitiba
Excellent service
Excellent service, easy to order and quick delivery
19 February 2026
Unprompted review
Reply from Bitiba
Theresa, your kind words about the straightforward ordering and fast delivery are truly appreciated.
I’m delighted the whole experience felt easy from start to finish.
Team bitiba
Would recommend
Have used this company for years. Great value. Always pleased with goods and service.
24 February 2026
Unprompted review
Reply from Bitiba
Lesley, it’s lovely to hear you’ve been shopping with us for so long.
Thank you for your continued trust—your loyalty and recommendation really do make a difference.
Team bitiba
Easiest way to get pet food…
I've used Bitiba in the past to order the food for our previous dog; when she passed away Bitiba were so sympathetic and understood my situation. I knew we would eventually have another dog so asked if they could just suspend my account temporarily, which they did - no hassle, no faffing about. And now we do have another pup, I simply resumed ordering from them. Simple as that. The dog food is delivered to my door, so no lugging loads of heavy cans from the shops! The selection of their products is so vast, they dont just do dog supplies, so you're bound to find the ideal thing for your fur babies.
24 January 2026
Unprompted review
Reply from Bitiba
What a lovely message to read, Alison.
It means a lot that you chose to return to us when welcoming your new pup into the family. I’m truly glad we could support you during a difficult moment and make things simple when you were ready to order again.
Thank you for the trust and the kind words — and give your new furry family member a cuddle from us.
Team bitiba
Orders completed in full.
I have been getting my cat food from Bitiba for a long time now. My orders are always fulfilled completely and delivered on time.
24 February 2026
Unprompted review
Reply from Bitiba
Marie, thank you for sticking with us for so long.
It’s great to hear your cat food orders continue to arrive complete and on time — reliability is exactly what we aim for.
Really appreciate you taking a moment to share your experience.
Team bitiba
Reliable company for pet food
Reliable company for pet food. Send email to say when sending next bag of food. This allows you to change date if needed.
13 February 2026
Unprompted review
Reply from Bitiba
Hi Collette, thanks so much for sharing your experience.
I’m delighted the reminder emails and delivery timing work well for you — making things flexible and predictable is a big priority for us.
Your trust genuinely means a lot.
Team bitiba
Good price and quick and efficient…
Good price and quick and efficient delivery
11 February 2026
Unprompted review
Reply from Bitiba
John, many thanks for your kind note.
It’s great to hear that both our prices and delivery service hit the mark for you. We really appreciate your support and feedback.
Team bitiba
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