Good value for the range of cat food and litter that we use. Prompt delivery with arrival updates also useful. Discounts and free delivery for bulk purchases make them more competitive too. Haven't fo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having three cats we look to save money on food and litter. Have used Bitiba for quite some time and find their prices far better than supermarkets and most online platforms. They have everything you... See more
Company replied
I have been ordering from Bitiba for some time now. I have cats and dogs - fussy and sometimes need to change my repeat order. Once you understand the system is easy to check on alternative items,... See more
I've used Bitiba in the past to order the food for our previous dog; when she passed away Bitiba were so sympathetic and understood my situation. I knew we would eventually have another dog so asked... See more
Company replied
Company details
Written by the company
bitiba - your pet shop with pet supplies and pet products for cats, dog, birds and small animals in the UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cages.
Contact info
United States
- bitiba.co.uk
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company provide affordable…
This company provide affordable medically approved cat food and deliver quickly.
20 April 2026
Unprompted review
Reply from Bitiba
Many thanks for your kind words, Mrs Kay.
I’m glad to hear that you’re happy with both the affordability of the medically approved cat food and the speed of delivery. It means a lot to know we’re making things easier for you and your cat.
Team bitiba
Great products at a good price.
Great products at a good price.
Only thing is when my order is in multiple boxes they are delivered on different days which means I have to be at home to receive them on multiple days where it should be only 1 delivery.
7 April 2026
Unprompted review
Reply from Bitiba
Thanks for sharing your experience, Brian.
I’m delighted that you’re happy with the products and pricing, and I do understand how split deliveries can be inconvenient. Your feedback is really appreciated and helps highlight where improvements matter most.
Thanks again for choosing bitiba.
Team bitiba
Broken item due to poor packaging
I have ordered from Bitiba previously and had no issues. This order was placed for 4 Boxby Cheese Bones x-large at a cost of just short of £10 each (discount applied). On delivery, the large box had almost no packaging in it allowing the contents to rattle round in the box resulting in one being badly broken. I photographed the box with the broken item and contacted customer services to advise them. The bone was still edible for the dog, however due to the sharp edges where broken, I have not given it to her. I did not ask for a replacement, nor was I offered one.
4 April 2026
Unprompted review
Reply from Bitiba
Hi Anthea,
I’m really sorry to read about the condition your order arrived in. I appreciate you taking the time to explain what happened.
That’s certainly not the experience we want you to have, particularly on a higher value item.
I’ve checked on my side, but I can’t locate your details in our system from this review alone.
If you’re happy to do so, please get in touch with our customer care team directly via your bitiba.co.uk account or our help pages, or follow up on any existing communication you might have had with us already, and include a reference to this review so that we can prioritise it correctly.
This will allow us to look into what went wrong and see how we can put things right for you, as well as pass the feedback on regarding the packaging.
Thank you again for flagging this with us.
Team bitiba
Cat food
Don’t seem to ever have any problems with my subscription delivery always run smoothly. The delivery driver is extremely nice. And always makes sure it goes in the porch or if I’m there he will put it in front of the garage for me.
2 April 2026
Unprompted review
Reply from Bitiba
Hi Dennis,
It’s great to hear from a happy subscriber!
I’m pleased that your deliveries run smoothly and that the driver
consistently goes the extra mile to leave parcels safely for you.
Reliable service like this really matters, so thank you for taking the time to mention it.
Team bitiba
Used this company for around 4 years…
Used this company for around 4 years and have always been completely happy with the service. Good value for money, chance to earn discounts and prompt service
9 April 2026
Unprompted review
Reply from Bitiba
What a fantastic milestone, Janet — thank you for being with us for so long.
I’m really glad to hear that the value, discounts and prompt service have kept you happy over the years. Your continued trust and support mean a great deal to us.
Team bitiba
Bitiba has a large range of products, at good value!
As with my other orders from Bitiba, I am always pleased with the range and value of their products, which means that I can get all my pet's needs at one shop! They have some very good offers!
Communication regarding deliveries, is very helpful, and parcels arrive very quickly.
Recently, an issue regarding a broken carton, was dealt with very swiftly.
11 April 2026
Unprompted review
Reply from Bitiba
Hi Gloria,
Thank you for such a thoughtful review.
I’m delighted that you enjoy the range, value and special offers, and it’s great to hear that delivery updates and quick resolutions made a positive difference when there was an issue. We truly appreciate you sharing your experience.
Team bitiba
Regular deliveries,always on time,easy…
Regular deliveries,always on time,easy to order extra if needed.
17 April 2026
Unprompted review
Reply from Bitiba
Thanks so much for your feedback, Mary.
I’m pleased to hear that your regular deliveries are reliable and that ordering extras is straightforward when needed. It’s great to know we’re making things convenient for you.
Team bitiba
Have been using Bitiba for food for my…
Have been using Bitiba for food for my 4 cats for a while now. Always a good selection of food at very competitive prices and delivery Always quick. The loyalty scheme is great too and the regular vouchers I earn certainly come in handy
1 April 2026
Unprompted review
Reply from Bitiba
Hello Neil,
Thank you for taking the time to share this lovely feedback. I’m really pleased to hear that bitiba has been a reliable choice for feeding your four cats, from the range and pricing to our speedy delivery. It’s great to know the loyalty scheme and vouchers are making a real difference too.
Your continued trust means a lot to us.
Team bitiba
Terrible service.
Terrible service.
They lost my order, then messed up the replacement by only sending half of what was missing. I had to explain the same simple issue 5 times over 3 days because customer service clearly doesn’t read messages properly.
Instead of fixing it quickly, they dragged it out and wasted my time. To top it off, they offered a £10 coupon as compensation, which is honestly insulting.
Avoid — if anything goes wrong, expect a headache.
14 April 2026
Unprompted review
Reply from Bitiba
Hi Seb,
Thank you for your review, I believe this is a duplicate one and the same feedback shared on the other one can apply here.
Thank you.
Team bitiba
Always deliver on time
Always deliver on time. Latest order was damaged in transit, informed them and a new order was sent out
Always confident of quality and delivery
Regards Jane Anderson
7 April 2026
Unprompted review
Reply from Bitiba
Thank you for sharing your experience, Jane.
I’m really glad we were able to put things right quickly after your order was damaged and that you continue to feel confident in both our delivery and product quality.
Your reassurance and kind words are truly appreciated.
Team bitiba
Great value but refund time is questionable
Quick to take money but takes ages to receive refund on cancelled order. Still waiting from 26th March. Latest should receive is 13th April - watch this space......
Apart from that great value and quick delivery with no issues.
10 April 2026
Unprompted review
Reply from Bitiba
Hi Ms Fisher,
Thank you very much for taking the time to share your feedback with us and sorry to hear you are still waiting for your refund to arrive.
I have found your account in our system and we will communicate with you via our official channels since, for security and privacy reasons, we cannot assist you publicly here.
Thank you
Team zooplus
Reply from Bitiba
Hi Susan,
I’m really sorry to read this – and I completely understand how disappointing and concerning that must have been.
I can see your details in our system, which helps, and also see that you have been in contact with our customer care team already: thank you very much for doing that as that’s the only way for us to provide you with our assistance - but as reviews are public I can’t go into order specific information here.
We will continue to communicate with our via our official channels.
Thank you for bringing this to our attention – feedback like this is taken seriously and helps us improve our checks with suppliers and warehouses.
Team bitiba
An excellent all round service.
An excellent all round service.
Just wish the discount card would last longer as I get all my Dog food, every month, from BITIBA.
The savings on their card is well worth it! X
6 April 2026
Unprompted review
Reply from Bitiba
What a lovely review to read, Carolyn – thank you!
I’m delighted you’re enjoying an all‑round great experience with us and that the discount card helps with your regular dog food orders.
I completely understand the wish for it to last longer, and your feedback has been noted.
Thanks again for your continued loyalty and kind recommendation.
Team bitiba
An all round excellent service
An all round excellent service. Have used Bitiba for a few years now and
Have never had any issues.
12 March 2026
Unprompted review
Reply from Bitiba
Lovely to hear such kind words, and thank you for sticking with us over the years.
It genuinely means a lot to know you’ve had a smooth experience every time. Your trust and loyalty don’t go unnoticed.
Warm regards,
Team bitiba
Poor packaging.
We have been customers of Bitiba for many years and been happy with their products and prices. However, their packing and choice of delivery company has fallen way below their usual standard. Our latest order of Catsan was 6 days late arriving in a damaged box covered with DPD tape. DPD obviously knew of the damage. 2 of the bags were split open with cat litter loose inside, The cardboard box was not fit to transport 3 bags of Catsan. Bitiba's customer service is excellent and refunded without delay, but changes need to be made before we order from them again.
10 March 2026
Unprompted review
Reply from Bitiba
Hi Liz,
Thank you for taking the time to share this, and I’m truly sorry to hear about the state in which your Catsan order reached you.
I’m glad to hear that our Customer Service team was able to assist you promptly with a refund, but I completely understand your frustration — situations like this are exactly what I want to avoid, and your feedback helps us with the ongoing processes we have in place to improve our services to you.
As I understand our support was satisfactory, that makes me happy, but if you’d like us to look further into this specific delivery and use your experience to support ongoing improvements, please feel free to reach out to our team again.
We’re here to help, and I’d really like the chance to restore your confidence before your next order.
Thank you again for your long-standing support — it genuinely means a lot.
Team bitiba
Food arrived in a reasonable time
Food arrived in a reasonable time, Evri is abit hit and miss where I am and sometimes takes longer than others.
My dog is enjoying the food so she is happy
18 March 2026
Unprompted review
Reply from Bitiba
Thanks for sharing your experience, and my apologies for the slow reply.
I’m glad your order reached you in decent time, even with Evri being a little unpredictable in your area.
Most importantly, it’s brilliant to hear your dog is enjoying her food — that’s what matters most.
All the best,
Team bitiba
Reliability
Have been using company for some years now and have always found to give a good reliable service and even when problem has occurred like a breakage a quick phone call and all sorted. They are usually cheapest on goods but not always buti need to know i will get my order when i need it.The selection of foods for my cats has been wide and fresh with long use by dates.
24 March 2026
Unprompted review
Reply from Bitiba
Hi Darrion,
Thank you so much for taking the time to share this lovely feedback. It’s great to hear that you’ve trusted us for so long and that—even on the rare occasions something hasn’t gone quite right—a quick call has put things back on track for you.
I’m really glad our range and freshness of cat food continue to meet your needs, and that our reliability gives you confidence when ordering.
Your continued support genuinely means a lot.
Team bitiba
Autarky 12k 🐶 food.
The delivery was very quick and efficient, plus great service, thank you.
11 March 2026
Unprompted review
Reply from Bitiba
Many thanks for leaving this kind review, Allan.
I’m delighted to hear that your Autarky order reached you quickly and that everything went smoothly from start to finish.
It’s always encouraging to know when our service hits the mark.
We appreciate you spreading the word.
Team bitiba
I always get the dry food from Bitiba.
I always get the dry food from Bitiba.
My dog loves it as a mixer, it is really healthy and nutritious.
The cost is comparable with other goid brands, but the points with the site really help.
Delivery is always quick and done carefully.
I'm a fan !
10 March 2026
Unprompted review
Reply from Bitiba
Lovely to read your kind words, Ivka, and thank you for taking the time to share them.
It’s great to hear your dog enjoys the dry food as a mixer and that you find our prices and reward points helpful.
I’m also really glad the deliveries have been consistently quick and careful for you.
Thanks for being such a fan – it genuinely means a lot.
Team bitiba
Great experience every time we order
We have been ordering our Dog’s
Food from Bitiba for some time now.
Always very prompt delivery and packs very well packaged in high quality packaging.
Very impressed with both service and delivery.
6 March 2026
Unprompted review
Reply from Bitiba
Really appreciate you sharing your experience, Kate.
It’s brilliant to know that your dog’s food arrives promptly and that the packaging meets your expectations.
Hearing that our service keeps impressing you truly makes our day.
Thanks so much for ordering with us time and again.
Team bitiba
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.