VetShop.co.uk Reviews 3,350

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing and wide selection of products, noting that they often find excellent deals. Many consumers highlight the prompt and efficient delivery service, with orders often arriving earlier than expected and well-packaged. The overall service is consistently described as first-class, with an easy-to-navigate website and helpful staff. However, some customers also noted occasional issues with delivery, including delays or damaged packaging. A few people mentioned problems with order fulfillment, such as receiving alternative products without prior consultation or being charged incorrectly for subscription orders. There were also isolated reports of products arriving past their best-by date.

What people talk about most

Delivery service

Clients share positive opinions on delivery service. Many customers praise the quick dispatch and speedy... See more

Price

Reviewers highlight positive aspects of price, consistently praising the competitive pricing and frequent... See more

Product

People report positive experiences with product, often highlighting the wide variety of brands and... See more

Order

Customers had positive experiences with order. Many reviewers praised the ease of ordering, quick delivery,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent and... See more

Based on these reviews

Rated 5 out of 5 stars

Very wide range of products available and at competitive prices. I regularly purchase the Peckish fat balls from them as they are such a bargain price and always prompt delivery. Sadly we don't have o... See more

Rated 5 out of 5 stars

I needed to get more Orijen Reginal Red dry cat food, so got a bag that fits into my container. Also got a few extras for my boy. The service was great got all Jasper’s food within 3 days & I live i... See more

Rated 5 out of 5 stars

Big variety of brands I buy. Very decent pricing and sales are very good. Very often it has offers so signing up to be notified of these does help you budget. Yes, you pay for delivery. It's often v... See more

Rated 5 out of 5 stars

Great company placed my order for product required with ease.Had a small problem with delivery. Spoke to Lucy at customer service via email. Received quick response and problem was sorted very quickly... See more

Company replied


Company details

  1. Pet Store

Written by the company

Vetshop.co.uk is a nationwide home delivery vet shop, specialising in vet diets, wormers, and anything else you would buy for your local vet. We are a young company with a team of friendly, helpful staff dedicated to saving you time and money. All of our staff are pet owners so we understand the needs of other pet parents.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Pedigree Dentastix

Another order from this excellent company. My large box of Pedigree Dentastix were a real bargain, even with the delivery charge included. Quickly despatched and sensibly packaged, have recommended VetShop on many occasions.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, ordered in the evening and arrived the next morning....very impressed with the variety of products and prices/offers. Will use again.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Bits & Bobs of tantalising tasty Pet food

I needed to get more Orijen Reginal Red dry cat food, so got a bag that fits into my container. Also got a few extras for my boy. The service was great got all Jasper’s food within 3 days & I live in a remote area. It arrived safely on my private space by DPD who knows my dwelling. I recommend Vet Shop a good place to buy Pet food for your treasured Pet, Good Price, Quality plus delivery service, you can’t go wrong. Thank you Vet Shop ;—))

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Great website for anything cats.

VetShop.co.uk is the only website I can purchase what I want at a good price for my senior cat of 20. I purchased Capstar flea treatment for him as nothing else works. So pleased with the pricing and choices on this website.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Dog food.

Have used Vetshop before to purchase dog food for my westie.
The web site is easy to use and order from the prices are very good and they carry food my local pet shop doesn't. Communication is great and delivery fast and tracked. Over a great business to buy from.

21 February 2026
Unprompted review
Rated 3 out of 5 stars

Dog biscuits did not get sent

I needed a large (12-15kg) bag of dog biscuit mixer and there was a good priced one, so I ordered. I didn't get a notification or anything, so I checked back on the web-site, where it said order closed for a few days, then pending delivery (still no email notification). After a week and nothing, I sent a query. They got to me saying that my google payment had not gone through and that they had tried to contact me. I had by then ordered a slightly more expensive product from a copetitor that arrived the next day..........so, not sure if this was a one off. I may well give them another go if their products stay good value

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Phenominal Customer Support

Excellent value for money and delivery arrived 1 day earlier than anticipated.

More importantly, excellent customer support. My delivery was short 1 item and Lulu provided prompt and affirmative support to rectify the situation and kept me up to date throughout the process.

2 March 2026
Unprompted review
VetShop.co.uk logo

Reply from VetShop.co.uk

Hi Gregory,

Thank you so much for your kind review! 😊

We're really pleased to hear that you found the product great value for money and that your delivery arrived earlier than expected. Even more importantly, we're glad Lulu was able to assist you quickly and keep you updated while resolving the missing item.

If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk

Paws & hugs,
Vetshop.co.uk 🐾

Rated 5 out of 5 stars

Dog food

The price of the dog food was very competitive. Delivery was super fast! Definitely will be ordering again.

19 February 2026
Unprompted review
VetShop.co.uk logo

Reply from VetShop.co.uk

Hi Morag,

Thank you for your great review!

We’re so pleased to hear you found our dog food prices competitive and that your delivery arrived super fast. That’s exactly the experience we aim to provide! We really appreciate your support and look forward to your next order.

If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk

Paws & hugs,
Vetshop.co.uk 🐾

Rated 5 out of 5 stars

Good service

Good service, prompt despatch, good value. Easy to navigate website.

9 February 2026
Unprompted review
VetShop.co.uk logo

Reply from VetShop.co.uk

Hi Marcia,

I hope you have a lovely weekend.

We’re really pleased to hear that you found our service prompt, our prices good value, and our website easy to navigate. We work hard to make the whole experience as smooth as possible.

If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk

Paws & hugs,
Vetshop.co.uk 🐾

Rated 5 out of 5 stars

Best prices we found online

Found what we wanted at the best price. Easy to order and arrived quickly. Packaged well and will order again soon.

9 February 2026
Unprompted review
VetShop.co.uk logo

Reply from VetShop.co.uk

Hi Philip,

We’re delighted you found exactly what you were looking for at the best price, and that ordering was easy with a quick, well-packaged delivery.

We really appreciate your support and look forward to your next order!

If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk

Paws & hugs,
Vetshop.co.uk 🐾

Rated 5 out of 5 stars

I was delighted with the Royal Canin…

I was delighted with the Royal Canin prices, with 3 labradors to feed I will be ordering again. Delivery was so prompt and well packaged for the poor weather, hence arrived in perfect condition with some additional free joint tablets. Thank you

2 February 2026
Unprompted review
VetShop.co.uk logo

Reply from VetShop.co.uk

Hi Labrador breeder,

We’re delighted to hear you were pleased with our Royal Canin prices — especially with three Labradors to keep happy and well fed 🐾

It’s great to know your order arrived promptly and in perfect condition despite the poor weather, and we’re so glad the extra joint tablets were a nice surprise!

If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk

Paws & hugs,
Vetshop.co.uk 🐾

Rated 5 out of 5 stars

Great service

I inadvertently ordered twice and the money was refunded immediately. The remaining order was delivered very quickly.
I have used VetShop a few times now and never had a problem with them.

5 February 2026
Unprompted review
VetShop.co.uk logo

Reply from VetShop.co.uk

Hi Sandra,

I hope you're having a great week.

We’re really pleased we could resolve the duplicate order quickly for you and get the refund processed straight away. It’s great to hear that your remaining order arrived promptly too.

We truly appreciate your continued support and are delighted that you’ve had consistently positive experiences with us.

If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk

Paws & hugs,
Vetshop.co.uk 🐾

Rated 5 out of 5 stars

Fantastic site!

Excellent pricing and frequent offers along with fast service make Vet Shop my 'go to' place for my pets needs

12 February 2026
Unprompted review
VetShop.co.uk logo

Reply from VetShop.co.uk

Hi A E Pilling,

I hope you're having a lovely week.

We’re delighted to hear that our pricing, frequent offers, and fast service have made us your ‘go to’ for your pets’ needs — that really means a lot to us 🐾

We truly appreciate your support and look forward to continuing to provide great value and service for you and your pets.

If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk

Paws & hugs,
Vetshop.co.uk 🐾

Rated 5 out of 5 stars

Great service

Great service. Great prices. Lots of choice for my fur babies xx

7 February 2026
Unprompted review
VetShop.co.uk logo

Reply from VetShop.co.uk

Hi Simone,

We’re so pleased to hear you’re happy with our service, prices, and the range we offer for your fur babies 🐾 That’s exactly what we strive for!

We really appreciate you taking the time to share your feedback and look forward to helping you again soon.

If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk

Paws & hugs,
Vetshop.co.uk 🐾

Rated 5 out of 5 stars

Vetshop Great Service

We have a bottomless bowl deal with Vet Shop and it works really well. I get an email when we are due our next delivery and it is delivered brilliantly. This is a fabulous service by VetShop which we greatly appreciate.

23 January 2026
Unprompted review
VetShop.co.uk logo

Reply from VetShop.co.uk

Hi Nigel,

Thank you so much for your wonderful review! We’re thrilled to hear that our Bottomless Bowl service is working so well for you and that the reminders and deliveries have been spot on. Making sure your pets never run out of what they need is exactly what we aim for, so it’s fantastic to know it’s making life that little bit easier.

If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk

Paws & hugs,
Vetshop.co.uk 🐾

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