Having three cats we look to save money on food and litter. Have used Bitiba for quite some time and find their prices far better than supermarkets and most online platforms. They have everything you... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been a Bitiba customer for a few years now for my cat and they do a great variety of food, toys and beds for pets. Subscription service is reliable, efficient and reduces cost. A great company who tr... See more
Company replied
Great company, love the app, easy to navigate. Shows previous orders. I tend to order the same stuff so just go to previous orders and select. Good pricing and delivers normally within 3-4 days. Been... See more
Company replied
I've used Bitiba in the past to order the food for our previous dog; when she passed away Bitiba were so sympathetic and understood my situation. I knew we would eventually have another dog so asked... See more
Company replied
Company details
Written by the company
bitiba - your pet shop with pet supplies and pet products for cats, dog, birds and small animals in the UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cages.
Contact info
United States
- bitiba.co.uk
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bitiba have always kept prices lower…
Bitiba have always kept prices lower than most to enable me to keep my subscription active.
Emails are sent when the product is due and I am kept aware of delivery times.
Thank you
13 March 2026
Unprompted review
Reply from Bitiba
Wendy, your kind words really brightened our day.
I’m delighted to hear the prices and subscription reminders help keep things running smoothly for you, and that you always feel informed about your deliveries.
Thank you for sticking with us and for taking the time to leave such a warm review.
Team bitiba
Good value and range of products
Good value and range of products. We get cat litter on a regular delivery to ensure we don’t run out. Notifications are good and delivery always as expected.
24 February 2026
Unprompted review
Reply from Bitiba
It’s lovely to hear that you’re finding value in both our pricing and our regular delivery service, Abbi.
I’m especially pleased the notifications and timings have been serving you well — keeping things smooth and hassle‑free is exactly what I aim for.
Thanks for being with us.
Team bitiba
Good company with good prices
Good company with good prices.
Don't always have what's needed.
4 March 2026
Unprompted review
Reply from Bitiba
Ruth, thank you for your kind words about our pricing and overall service.
I appreciate you pointing out that not everything is always available — feedback like yours helps us continue improving our selection.
Your support is truly valued.
Team bitiba
Great service and great prices
9 March 2026
Unprompted review
Reply from Bitiba
Lovely to hear, Mariana — thank you for taking a moment to share this!
It’s great to know our service and prices are hitting the mark for you.
Your support really means a lot and helps others discover us too.
Warm regards,
Team bitiba
Used Bitiba many times
I have used Bitiba many times for cat food. Usually the order is dispatched and delivered very quickly. The most recent took about five days from ordering to receiving, which is longer than usual but OK.
Their prices are mostly reasonable if you order enough for free shipping, but they are not always the cheapest.
20 February 2026
Unprompted review
Reply from Bitiba
Thanks so much for taking the time to share your experience with us. I’m really glad to hear that you’ve chosen bitiba repeatedly for your cat supplies.
I noticed your review is from a couple of days ago, so thanks for your patience while I get back to you. I’m pleased your orders usually reach you quickly, though I completely understand that the recent five‑day wait felt a bit longer than what you’re used to.
It means a lot that you still find value in our prices when ordering enough for free delivery — your honest feedback helps us improve.
Thank you again for your trust and for spreading the word.
Team bitiba
Always pleased with my delivery from…
Always pleased with my delivery from Bitiba, prompt service a reliable company
25 February 2026
Unprompted review
Reply from Bitiba
It’s wonderful to hear how reliably your deliveries have arrived—thank you both for taking the time to share this.
Knowing you can count on us really does mean a lot.
Team bitiba
Reply from Bitiba
Thanks so much for highlighting the price and quick dispatch.
I’m really glad everything went smoothly for you and appreciate you spreading the word.
Team bitiba
Time wasters, would rather pay more for less "scammy" website.
Was skeptical. Tried buying some cat food from them, but they don't allow it unless you sign up to recieving loads of marketing crap from them. They pretend you can, but, final order button always fails and says you need an account .. just massive time wasters.
1 March 2026
Unprompted review
Reply from Bitiba
Hi Tom,
Thanks for taking the time to share this, and I’m really sorry to hear about the frustrating experience you’ve had on our site.
What you have reported is very odd and, please let me reassure you, that is something that cannot and is not enforced as part of our operations.
As I haven’t been able to find any account details under your name, I’m not able to check what happened on your specific attempt. With your kind help, it would be great if you could allow us to check and investigate: please drop us a quick message via our contact form and mention your review here, and we’ll gladly look into this in detail for you.
Your feedback is really valuable, and I’d genuinely like to help sort this out so you can shop without any hassle.
Team bitiba
Excellent service
Excellent service, easy to order and quick delivery
19 February 2026
Unprompted review
Reply from Bitiba
Theresa, your kind words about the straightforward ordering and fast delivery are truly appreciated.
I’m delighted the whole experience felt easy from start to finish.
Team bitiba
Would recommend
Have used this company for years. Great value. Always pleased with goods and service.
24 February 2026
Unprompted review
Reply from Bitiba
Lesley, it’s lovely to hear you’ve been shopping with us for so long.
Thank you for your continued trust—your loyalty and recommendation really do make a difference.
Team bitiba
Easiest way to get pet food…
I've used Bitiba in the past to order the food for our previous dog; when she passed away Bitiba were so sympathetic and understood my situation. I knew we would eventually have another dog so asked if they could just suspend my account temporarily, which they did - no hassle, no faffing about. And now we do have another pup, I simply resumed ordering from them. Simple as that. The dog food is delivered to my door, so no lugging loads of heavy cans from the shops! The selection of their products is so vast, they dont just do dog supplies, so you're bound to find the ideal thing for your fur babies.
24 January 2026
Unprompted review
Reply from Bitiba
What a lovely message to read, Alison.
It means a lot that you chose to return to us when welcoming your new pup into the family. I’m truly glad we could support you during a difficult moment and make things simple when you were ready to order again.
Thank you for the trust and the kind words — and give your new furry family member a cuddle from us.
Team bitiba
Orders completed in full.
I have been getting my cat food from Bitiba for a long time now. My orders are always fulfilled completely and delivered on time.
24 February 2026
Unprompted review
Reply from Bitiba
Marie, thank you for sticking with us for so long.
It’s great to hear your cat food orders continue to arrive complete and on time — reliability is exactly what we aim for.
Really appreciate you taking a moment to share your experience.
Team bitiba
Reliable company for pet food
Reliable company for pet food. Send email to say when sending next bag of food. This allows you to change date if needed.
13 February 2026
Unprompted review
Reply from Bitiba
Hi Collette, thanks so much for sharing your experience.
I’m delighted the reminder emails and delivery timing work well for you — making things flexible and predictable is a big priority for us.
Your trust genuinely means a lot.
Team bitiba
Good price and quick and efficient…
Good price and quick and efficient delivery
11 February 2026
Unprompted review
Reply from Bitiba
John, many thanks for your kind note.
It’s great to hear that both our prices and delivery service hit the mark for you. We really appreciate your support and feedback.
Team bitiba
Very good prices and good delivery
Very good prices and good delivery
16 February 2026
Unprompted review
Reply from Bitiba
Mehran, thank you for taking the time to leave your review.
I’m happy to know you’re pleased with our pricing and delivery — it’s always encouraging to hear this from customers.
Team bitiba
Great service and product
Great service and product, only problem was that I couldn't see where to put discount code in when I ordered so paid full price
17 February 2026
Unprompted review
Reply from Bitiba
Sally, I’m really pleased the service and products were spot on for you.
Thank you for mentioning the discount code issue — I know how frustrating that can be.
If you ever run into this again, feel free to reach out and we’ll be happy to help.
Team bitiba
Reply from Bitiba
Thank you for the recommendation, Mr Torlop.
It’s wonderful to hear everything went well with your Royal Canin order. Your support is much appreciated.
Team bitiba
Have been using this company for the past few years
Have been using this company for the last few years, very good with top quality products
21 February 2026
Unprompted review
Reply from Bitiba
Deborah, thank you for being with us for several years — that loyalty means a great deal.
I’m glad you continue to enjoy our service and product quality. Your feedback really encourages us.
Team bitiba
Wonderful service every time
My daughter had an assistance dog who is intolerant to chicken in any form so this food had been a godsend.
With this company's subscription service I am able to get food for a really good price and in a good time scale without worry. Evri delivers the parcel as per my instructions so as not to cause my daughter seizures every time so I am grateful for this too
11 February 2026
Unprompted review
Reply from Bitiba
Kim, your message was truly touching to read.
I’m so glad the subscription service has made things easier and more reliable for you, especially with your daughter’s assistance dog’s dietary needs.
It’s also great to hear Evri follow your delivery instructions carefully — that peace of mind really matters.
Thank you for sharing your experience and for trusting us.
Team bitiba
Efficient Punctual Service
Efficient, punctual service. Always get exactly what you want.
6 February 2026
Unprompted review
Reply from Bitiba
Lovely to hear this, Chris! It’s great knowing your orders arrive promptly and just as expected — that’s exactly the kind of experience I want for you every time.
Thanks a lot for taking a moment to share your thoughts.
Team bitiba
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