Birchwood Group Reviews 

dealt with Ashton who was extremely helpful and made the whole buying experience great.

Great customer service from start to finish with Kia Washington. Thanks James for your patience & time. Would definitely recommend.

Staff were friendly, knowledgeable and very keen to help without being pushy or overbearing.

Contacted 6 dealers, destination was the only one to return my requirements

All the Staff very helpful and attentive nothing was to much for them Nick was amazing

Absolutely amazing service from Birchwood Kia showroom , friendly staff Mr Nick Was amazing and poilet and friendly and very helpful , as all thr staffc , answered all my questions , would so recommend . Thank you

Great service, very helpful

Martin was very helpful in helping us decide what we needed in our next car. Excellent customer service

Birchwood Ford Eastbourne Service department. I took a 1-year old Ford Focus in for an interim service. I wanted to have the same level of checking that an older car would get. When I booked on the phone I was told there were two levels of (annual) interim service, (1) just oil and filter change (2) oil+filter plus additional checks. I opted for the second version (about £75 more). The subsequent online check-in page listed two items: (a) FREE health check and (b) oil+filter change. I wondered what they would do for the additional money, so when I brought the car in I asked what would be done and checked. There didn't seem to be anything extra to the free health check. The health check report specifically said "visual inspection only, no mechanical check". It seems I was charged extra for NO additional checks. Visual inspection only. Did they even do basics such as top up windscreen washer bottle and check tyre pressures?? The invoice doesn't list those things. Not good value and I won't be going back to that service department!

Adam was great from the first time we spoke. I told hi what I was interested and we arranged to meet that weekend,I gave the car a once over and then took it for a small test drive. I hadn't bought an EV before so Adam's experience and knowledge was very helpful. We agreed a deal in principle and the following weekend we were the proud owners of an MG ZS EV. Overall the experience was really easy for us and Adam did a great job, even dealing with a couple of follow up questions. Thanks Adam

I had an absolutely fantastic experience purchasing my new 2026 Kia Picanto at Birchwood Washington, all thanks to Matt Hemmingway! From the moment I walked in, he was incredibly welcoming, patient, and—most importantly—never pressured me into making a decision. He took the time to answer all my questions and made the entire process transparent and stress-free. If you are looking for a new car and want an honest, hassle-free experience, go see Matt!"

great service from the team

My experience with MG Birchwood was exceptionally positive. I was served by Daniel, he provided outstanding service, extensive product knowledge, and remarkable helpfulness. The showroom's inviting atmosphere further enhanced the overall positive experience.

The car salesman, James Brown, was excellent from my initial visit to the Birchwood Ford Eastbourne Showroom when I was just looking at options to purchase a Ford Puma, to the day of the exchange of cars.

Matthew Hemingway looked after me and my wife as we navigated our way through the complexities of purchasing a brand new Kia EV 3. Two test drives and a 2-hour handover on final completion. Matthew patiently went through all the gizmos and patiently explained them to us Oldies... And we got a great financial deal as well. He promised to provide any future support. Felt very comfortable through the process of buying a car that will hopefully last us the next 10 years and probably be the last car we will drive 🙂 thank you Matthew for looking after us

From start to finish the whole process was very smooth and easy. Sales Exec. Matthew Hemmingway provided great customer service and nothing was too much trouble. Would recommend buying from Birchwood, and the site is in a great location.

Purchased a 2022 Jeep Renegade from Birchwood Eastbourne.
I should have gone with my gut when the car had a flat tire and the sticker price was wrong when I went for a test drive.
However, after purchasing the car, within 3 days I had numerous dashboard lights, noises and warnings.
From that point the communication was terrible from the start. Too many emails unanswered, no response from head office when I raised a formal complaint, no return phone calls, passed between companies and locations. It's taken nearly 3 months for them to organise sorting it out after being ignored, lied to and then after finding someone senior, via linkedin they finally got it fixed. On receipt of the car the 4 new as part of the agreement might as well have come from the middle isle in Lidl - absolutely disgraceful that they didn't replace like for like.
Terrible customer service, no accountability, no interest in doing the right thing. I will never deal with them again.

Very helpful, friendly staff, always kept me informed and bikes at a great price.