Good experience overall. Went to investigate used car options on Saturday, looked at a couple of vehicles with Nathan Reynolds and able to get a test drive immediately. Decided a particular MG HS PH... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
We have bought two cars, both 3 year old Suzuki’s, from Baylis at Staverton in the last 7 months; the first with Joe and the 2nd with Ricky. We have received excellent customer service on both occa... See more
Company replied
I’ve bought my last two cars from Matt at the Baylis Group (Worcester) and I genuinely wouldn’t want to go to anyone else. He’s friendly, professional, knowledgeable, and makes the whole process eas... See more
Company replied
Saw a car on a frontage. Sales person approached and offered to open the car. No hassling until we approached him. Identity by licence and keys given for us to test drive unaccompanied. Sale agreed w... See more
Company replied
Company details
Written by the company
We are an established dealer representing Vauxhall, MG, Peugeot, Suzuki, Leapmotor and KIA (aftersales) which has a network of dealerships throughout Gloucestershire, Herefordshire, Worcestershire & Merthyr Tydfil. At Baylis we able to offer servicing, MOT, Diagnostic and many other repairs. All our branches have New and Used vehicles in stock for you to test drive and buy. We are also able to assist you with a huge range of parts for a wider network of makes, including Jeep, Citroen, Fiat and Alfa Romeo.
Contact info
Princess Elizabeth Way, Cheltenham, GL51 0AL, Cheltenham, United Kingdom
- 01242 525252
- info@baylis.uk.com
- baylis.uk.com
4.7
Excellent
705 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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Reply from Baylis Group
Thank you for taking the time to leave us a review. I am pleased to hear the team were nice to deal with and you didn't feel pressured. We would love to know what we could have done to boost this to a 5, so if you have any further feedback feel free to reach out. Baylis Customer Care.
I bought a second-hand Suzuki from…
I bought a second-hand Suzuki from Baylis Hereford. When I got home I noticed the rear-view camera was not working properly and I could not use it.
I contacted Baylis Hereford and I returned the car and they fixed it and apologised.
They should have checked it was working properly before it was sold.
16 April 2026 - Thank you Baylis for your response - appreciated.
25 March 2026
Reply from Baylis Group
Thank you for taking the time to share your feedback.
We are sorry to hear that the rear-view camera was not functioning correctly when you took delivery of your vehicle, and we understand how disappointing this must have been. Please accept our apologies for the inconvenience caused.
At Baylis, we always aim to ensure every vehicle is thoroughly checked and prepared prior to handover, so we regret that this issue was not identified before the sale. We are, however, pleased that our team at Hereford was able to resolve the matter promptly and apologise to you in person.
Your feedback is important to us and helps us continue to improve our preparation and handover processes to ensure the high standards our customers expect. Baylis Customer Care
Great selection of cars
Great selection of cars, excellent salesman very helpful with information regarding the car I was wishing to buy, A very good service
15 April 2026
Reply from Baylis Group
Haley, thank you for the 5 Star review. I am pleased to hear you found we had a great selection of cars and that the team were helpful and gave you all the information you needed to go ahead with your purchase. Baylis Customer Care
Lack of written information
I was happy with the car etc, but was disappointed not to receive any written information about my purchase! It transpired that my email address was not correct!
11 April 2026
Reply from Baylis Group
Lynn, thank you for taking the time to leave us a review. I am pleased to hear that you are happy with your new vehicle. It is unfortunate to hear that there was a miscommunication with your email address being taken incorrectly, I do hope that this was rectified and that you have now received the documents in question. Baylis Customer Care.
Vauxhall Mokka e
Nick was very helpful and had a lot of knowledge of the car. He was keen to help and solved any queries quickly.
11 April 2026
Reply from Baylis Group
Gem, thank you for the 5 Star review. I am pleased to hear that Mick was very helpful, had lots of knowledge and was keen to help in the purchase of your new Mokka-e. Take Care, Baylis Customer Care.
A very professional approach from the…
A very professional approach from the sales team..everything concerning the part exchange and buying of a new car clearly outlined and explained…paperwork well documented and procedure outlined.
13 April 2026
Reply from Baylis Group
Sue, thank you for the 5 Star review. It is lovely to hear that the team came across in a professional way, clearly outlining the process and explaining everything throughout. We hope to see you again, Baylis Customer Care.
Great customer service
Great customer service, Dan was calm, knowledgeable and polite throughout the transaction. Having visited 2 major dealers in Cheltenham earlier in the day, the sales people seemed only interested in talking on their mobiles whilst watching us. Even upon entering the showroom, looking at a car a salesperson walked passed us ignoring us completely. Dan at Baylis approached us in a really calm manner and was very helpful and interesting, resulting in a car sale. Thank you Dan
12 April 2026
Reply from Baylis Group
Pete, thank you for the 5 Star review. I am pleased to hear that Dan came across as knowledgeable and polite approaching you with a calm manner ready to assist with the purchase of your new car. Enjoy, Baylis Customer Care.
Delighted with the car and with the overall service
Bought our first second hand EV car from Peugeot Baylis Cheltenham last week (Peugeot e208). The salesman, Rob, was the best car dealer my wife and I haver come across. Absolutely no pressure, fully informed, genuine. Really helped allay our anxieties around purchasing an ev for the first time, and made sure all was okay with us afterwards. The car was sound, and well presented when we picked it up, (although my wife thought they could have cleaned the windows inside better! And had to do a bit of extra cleaning - she is the 'Queen of Clean' after all!)
We had to make a few calls regarding the payment and the customer service from Clare was also excellent.
We are delighted with the car and with the overall service from Rob & Baylis.
12 April 2026
Reply from Baylis Group
Michael, thank you for the 5 Star review. I am glad to hear that Rob and the team were able to make your EV purchase such a positive one. I will be sure to pass along your feedback of how you felt fully informed, not pressured and are delighted with your car. Enjoy, Baylis Customer Care.
Reply from Baylis Group
Joel, thank you for the 5 Star review. We appreciate you taking the time to leave us feedback. I will be sure to Let Matt know how excellent you found him. Baylis Customer Care.
Baylis Evesham
Baylis Evesham were great in helping me buy my car. Couldn't recommend enough, Keith was just amazing and so helpful!
30 March 2026
Reply from Baylis Group
Aimee, thank you for the 5 Star review. I am pleased to hear how helpful Keith was during the purchase of your new vehicle, we appreciate the recommendation also! Take Care, Baylis Customer Care.
Reply from Baylis Group
Barbara, thank you for taking the time to leave us feedback, it is great yo hear that the team provided great communication and that you are happy with the purchase of your new vehicle. We would love to know what we could have done to boost this to a 5, so if you have any further feedback, feel free to reach out, Baylis Customer Care.
Nick who was so helpful and very…
Nick who was so helpful and very patient with us. and found us the perfect car which we both love I feel like l could drive to Scotland quite happily to visit family. Thank you Nick
2 April 2026
Reply from Baylis Group
Pat, thank you for the 5 Star review. I will be sure to let Nick know how patient and helpful you found him and that you are looking forward to visiting your family up in Scotland with your new care. Safe Travels, Baylis Customer Care.
All of the sales team were very helpful…
All of the sales team were very helpful & knowledgeable of your product. The entire process from enquiry and test drive to purchase and handover was handled with professionalism.
9 April 2026
Reply from Baylis Group
Rob, thank you for the 5 Star review. It is lovely to hear that the whole team were helpful and knowledgeable, handling the whole process with professionalism. We hope you are enjoying your new car, Baylis Customer Care.
really easy process
9 April 2026
Reply from Baylis Group
Anna, thank you for the 5 Star review. I am pleased to hear that you found the process to be really easy and we we hope to see you again in the future, Baylis Customer Care.
We were extremely happy with our…
We were extremely happy with our experience. Ricky was helpful and great to deal with. And we are very happy with our purchase
2 April 2026
Reply from Baylis Group
Rachael, thank you for the 5 Star review. It is lovely to hear how helpful Ricky was and that you are extremely happy with your new Purchase. We hope to see you again in the future, Baylis Customer Care
Rob was very helpful explaining…
Rob was very helpful explaining everything to us. He was friendly & polite, we had a good test drive.
He made sure we had all the extras, explaining what each offer entailed.
28 March 2026
Reply from Baylis Group
Sue, thank you for the 5 Star review. It is lovely to hear that Rob was helpful, explained everything to you was friendly and polite making sure all extras were arranged too. Take Care, Baylis Customer Care.
very helpful
Oliver in Gloucester was very helpful giving us alternative options to what we were looking for which turned out to be a much better deal for us even arranged a quick delivery date against the odds
31 March 2026
Reply from Baylis Group
Russell, thank you for the 5 Star review. I will be sure to let Oliver was very helpful and gave you many options to choose from, with one of them being a better offer, with quick delivery too. We hope you are enjoying your new car, Baylis Customer Care.
All the staff were friendly and helpful…
All the staff were friendly and helpful especially Ben Honey the salesman nothing was to much trouble and also Sian Poole very helpful.
3 April 2026
Reply from Baylis Group
Tim, thank you for the 5 Star review, It is lovely to hear that the team were friendly and helpful with nothing being too much trouble. I will be sure to pass along your feedback to both Ben and Sian. Baylis Customer Care.
Very good customer service at all times…
Very good customer service at all times and every time we visit there is incredibly polite and respectful staff.
Fantastic, fast paced service is also something to highlight.
2 April 2026
Reply from Baylis Group
Thank you for the 5 Star review. I am pleased to hear that the team provided very good customer service during your visit and that they were polite and respectful. Take Care, Baylis Customer Care.
You lost a star because …
You lost a star because i belive I'd paid £25 for petrol to start me off, when I took delivery of the car I had 2x bars on the fuel gauge which went down to one and low fuel warning came on when I got home approx 20 miles, I promptly refueled with £39 of petrol and all the bars showed on the fuel gauge. I don't belive £25 petrol was in the car . I thought this was a bit mean.
2 April 2026
Reply from Baylis Group
Hi Nigel,
Thank you for taking the time to leave your review and for your feedback.
I’m really sorry to hear that your experience at handover left you feeling this way. That’s certainly not the impression we want to give, and I appreciate you bringing it to our attention.
We do aim to ensure that vehicles are supplied with the agreed amount of fuel, however I understand how the fuel gauge readings you’ve described could understandably cause some frustration.
To put this right, we would be more than happy to provide you with a further £25 worth of fuel. If you would like to take us up on this, please contact the Manager at the supplying branch and they will arrange this for you.
Thank you again for your feedback, and I do hope you are otherwise enjoying your new car. Baylis Customer Care Team
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