Bier & Wein Versand Reviews 163

I recommend everybody who were scammed by this company to make online police report to Hessen police!

Made order. Trasfered money. They never answer to any emails or answer the phone. Never received the order.

3 out of 3 orders received in good time to the UK. Dont appear to reply to any form of communication other than initial invoice which is their only downfall. Anticipate this would be a problem if goods are damaged or go missing in transit.

I have placed five orders for delivery to the UK.

The first two were paid by Paypal before BW stopped accepting Paypal payments.
The last three have been by bank transfer.

All five orders were sent quickly (allowing a few days for the "non urgent" UK to DE bank transfers to take place) and the deliveries arrived safely.

Perhaps others have been unlucky, impatient or didn't complete the bank transfers correctly.

If ordering Perfect Draft kegs, you need to add the same quantity of keg deposits to your BW order and make sure you select UK as the shipping destination.
Also make sure you add the BW order number in the sender reference or comment field when making the bank transfer payment.

Ordered (86643)on the 1/4/21 paid £75 for 4 kegs of Becks through Revolut. After 3 weeks the order status changed to cancelled. Heard nothing from Bier Wein after numerous emails regarding the order & now chasing a refund which looks highly unlikely in being recouped. Total lack of customer services & will not use again. Very dissappointing!!

Made an order a couple of weeks ago, and paid the invoice immediately via bank transfer. After a week I got an email from them saying that I wouldn’t have paid the invoice, quoting a higher sum than in my actual order. I’ve replied several times with the proof of my transfer, but haven’t got any response. This company seems to be a scam - or at least it’s very risky to do any business with them!

I was worried about paying by bank-transfer - but paid the amount they wanted - but the order status remained as 'not paid'.
Then they altered the order, which increased the price by about 6 euro, but I tried to get them to confirm receipt of the 1st payment before sending them more (in case I'd sent to the wrong place) - but they just will not reply (now nearly 2 weeks of silence).

Seems to be very hit-and-miss this company. The first time I ordered I did so via PayPal and and got my goods within about 7 days. Some friends told of horror stories so I was quite pleased with this. I was more reluctant to order after PayPal had been removed but after been encouraged by some friends who had recently made orders and got a better service. I decided to give it a go and to my surprise the service was amazing. I ordered on the Tuesday and the four kegs of beer arrived by Friday. The kegs for the Philip perfect draft machine are much cheaper than you can buy in the UK. They seem to have zero customer service and it is a bit of a gamble but has worked out for me so far so I will probably keep going until I have a bad experience! Maybe the answer is not to spend a fortune with them at a time. I will keep my orders well below £100 so if it does go belly up its bad but not the end of the world.

Excellent service, delivered within a week to the UK. Fully tracked through DHL and Parcelforce. Will buy again

Ordered a few times with paypal and got delivery, Now they removed paypal, I paid £2000 through bank transfers and they have cancelled all the orders and refuse to answer any emails. Please take my advise and dont risk it like I did. Money down the drain.

Ordered on March 31st. Paid via bank transfer which went through on 01 Apr. Received an email a few days later requesting payment so I replied with details of the bank transfer and proof of payment. Despite many more emails and update requests from the website, there has been absolutely no response. Very poor company to deal with, looking extremely likely that it’s a scam. Beware!!

Ordered over a month ago and (unfortunately) paid by bank transfer before reading any reviews. The seller created a tracking number a few days later, but nothing has happened since. Doesn't answer any emails or phone calls.
Don't order from this seller!

Used twice over past couple of weeks. Paid by bank transfer via revolut and beer was delivered within 4/5 days from Germany to the UK. Can't fault that. Third order already placed.

Scam, no response after order. Ignored Email and Phone for weeks. I will take legal action, so should everyone how got scammed.

I'm convinced this site is a scam, my wife ordered two 6l kegs, a bottle of gin and a tray of small jager shots nearly two weeks ago, i paid the order through bank transfer €103 and the order has still not been updated on their site, the DHL tracking information has not been updated, and they have not responded to emails, contact through their website or even answered the phone, I have even sent emails translated in German, I will never use this site again, I will be reporting to the consumer and competition agency here in Ireland and will be doing me best to take the complaint further, this website needs to be shut down asap!!

Scam do not use paid via bank transfer all emails ignored, provided proof of payment numerous times without any response.

Do not waste your money use uk based suppliers.

I order once a month or so and always comes within the week. Very cheap compared to our only option of Beerhawk in the UK.

Previously a repeat customer. Ordered twice in January and had no issues. Ordered in February and there was missing items from the order. They ignored all emails and wouldn’t send out the missing items. Luckily I paid via PayPal before they stopped using it but they made it very difficult to get my partial refund. Eventually PayPal went in my favour and I didn’t get scammed but now I wouldn’t touch them especially now it’s bank transfer only with no protection.

This site is a scam and should be investigated by German police. Will be contacting German Embassy. Ordered 4 kegs 9th March. Paid €126.69 as requested by bank transfer on 11th March. Order recently shown as cancelled.
No response to emails, customer contact form or telephone 00 49 6204 3053541.

I've been ordered regularly every 2 months from them, i had one problem which was resolved through paypal dispute. Again on my last order I got delivered fast and efficiently, but one of the beer cases I ordered was expiring already when delivered, even though they promise a shelf life of at least 3 months. I opened a dispute with paypal and they agreed to refund the money if I returned the product. I refused, since that would mean that because of the seller fault I would be losing 25€ of shipping and end up with nothing.

Now I was going to order again, but they don't accept Paypal payment anymore (obviosuly because they get a lot of disputes due to their inability to be reliable). That's a no go for me, and I'm sure that they are going to lose a lot of customers. A real shame, but they deserve to go out of business.

Ordered on 22/03 and paid....despite various attempts at communicating no reply and no idea if I’ll get a refund due to this, avoid at all costs