Very good programme, clear and easy to follow. At 86 years old I could follow it well, and as a retired Chartered Physiotherapist I appreciated the thought that has gone into the build up of the progr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hello Unfortunately, I (76) had to stop the exercises after 5 days due to knee pain. My credit card had already been charged, but I politely asked for a refund, which I received after 3 days. Excel... See more
Company replied
The customer care specialist (Grace) was very helpful. I had several concerns and questions. I got a reply to my issues very quickly. She cleared up all my misunderstandings and provided clear instr... See more
Company replied
I had made a purchase from them but needed a refund because of a financial situation. They were very understanding and tried to lighten my burden by some compassion instead of "everything going by th... See more
Company replied
Company details
Written by the company
Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem. Our website: https://betterme.world/
Contact info
Office No. 101, 1st Floor, “Afentiko Anna” Building, Corner of Tepeleniou & Korytsas Street, 8010, Paphos, Cyprus
- trust@betterme.world
- betterme-chair-yoga.com
4.3
Excellent
423 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
At first I wasn‘t very happy that I got…
At first I wasn‘t very happy that I got charged another month of subscription, which I thought I had cancelled but the support was very courteous and helped me cancel all my subscriptions and refunded me half of the subscription that I didn’t want any longer.
12 September 2025
Unprompted review
Reply from BetterMe Chair Yoga
Hello. We are pleased that you enjoyed the service. Have a wonderful day! Kind Regards, Team BetterMe
i received print out but when i got…
i received print out but when i got charged twice and not realising this was to happen have not been able to cancel where i have tried then asked to pay an amount which will be refunded and nothing, taken it up with my bank and they have said to contact you which has not been easy. 2x charges at 50.12.
23 August 2025
Unprompted review
Reply from BetterMe Chair Yoga
Hello!
Thank you for your feedback.
Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. You can easily cancel your subscription directly in the app (More → My Profile → Manage Subscription). Please, reach out to us with a request at trust@betterme.world and mention that you left feedback on Trustpilot, or, alternatively, provide us with your email address, as we have requested this information via Trustpilot. This way we will determine how we can provide you with a solution. Thank you for your understanding!
Kind regards, Team BetterMe
Responded quickly to my inquiry and was…
Responded quickly to my inquiry and was very professional
11 September 2025
Unprompted review
Reply from BetterMe Chair Yoga
Hello. We are pleased that you enjoyed the service. Have a wonderful day! Kind Regards, Team BetterMe
An alert for LOL (Little Old Ladies)
I had a lot of trouble using the app due to age (80), poor vision and general computer ineptitude. I wrote one snippy letter, than another nicer one, then a third confessing this was all beyond me. IN EVERY CASE, I got back a prompt, helpful reply from what appeared to be real people — truly rare and wonderful! I won’t be continuing the BetterMe Chair Yoga series, but only because I’m a techno-dinosaur. Their program menu is versatile, and their staff is great. For that reason, I recommend it!
9 September 2025
Unprompted review
Reply from BetterMe Chair Yoga
Hello Sandy,
Thank you so much for reviewing your recent experience.
We can't help but be happy to know that you are pleased with the result, as well as communication with our team. It inspires us to work with even more dedication to make sure each user is satisfied. We appreciate your kind words.
Kind regards, team BetterMe
Their customer service was incredible
Their customer service was incredible. Long story short- I had to work out cancelling with them because I cannot work out currently (something unexpected) and they were so kind, fast and incredibly easy to work with. The content they produce is wonderful and everything is great when you’re just sticking with the program. But it’s when something comes up that you really get to know a company and this one is awesome.
30 August 2025
Unprompted review
Reply from BetterMe Chair Yoga
Hello. We are pleased that you enjoyed the service. Have a wonderful day! Kind Regards, Team BetterMe
All-round satisfaction
I had purchased a trial subscription and could not use it due to an accident right on the training’s beginning . I was then charged for a full subscription that I had canceled in compliance to the contract. Better Me refunded that charge in a very little time. Above that I experienced the support team to be not only prompt, but caring, polite and ever so friendly throughout the exchange process.
Once I‘ll have recovered from my accident I‘ll certainly get back to BetterMe.
2 September 2025
Unprompted review
Reply from BetterMe Chair Yoga
Hi there,
We are so pleased to know that you've enjoyed your recent communication with our team 😊️
Your satisfaction is our priority. And we are glad that we could help you effectively.
Once you are ready to be back, feel free to reach out to us at any time.
Kind regards, team BetterMe
The customer care team got very good…
The customer care team got very good response time and make sure you will solve out what is needed. This is actually 3rd time i was in a need of support and super satisfied.
26 August 2025
Unprompted review
Reply from BetterMe Chair Yoga
Hello Kate,
We greatly appreciate your comment, and we are glad that you are satisfied with the recent communication with our team.
If any further help is needed, we are always just one email away.
Kind regards, team BetterMe
TOOK 3 MONTHS TO STOP SUBSCRIPTION
After a few tries, I decided the program was not for me. I spent months trying to stop the subscription. They make it VERY DIFFICULT for you to end the subscription. The directions they give you online don't match up with what is on your account. I would not recommend this program ever!
16 May 2025
Unprompted review
Reply from BetterMe Chair Yoga
Hi Denise!
Thank you for your review.
In order to cancel your subscription, please follow these steps: in the app, under the More tab → My Profile → Manage Subscription (with a redirect to our website). We are also here to help. Please, reach out to us with a request at trust@betterme.world and mention that you left feedback on Trustpilot, or, alternatively, provide us with your email address, as we have requested this information via Trustpilot. This way we will determine how we can provide you with a solution. Thank you for your understanding!
Kind regards, Team BetterMe
Refund
I cannot fault the help I received following mistaken payments made on my subscription. I am really grateful for all their help.
13 August 2025
Unprompted review
Reply from BetterMe Chair Yoga
Hello,
Thank you so much for leaving your comment about our service.
We are always glad to help with any questions and requests 😊️
Kind regards, team BetterMe
My experience was great!!!!!
My experience was great!!!!!
They responded promptly. listened my concerns, kept in the loop and came to a resolution promptly,
They were great!!!
Thanks,
Jennifer
14 August 2025
Unprompted review
Reply from BetterMe Chair Yoga
Hello Jennifer,
Thank you for your kind review of your experience with BetterMe. Your time and effort are greatly appreciated.
If you ever need any assistance, we would be more than happy to help 😉️
Kind regards, team BetterMe
Good Business Ethics
I had purchased a trial subscription and was only ab;e to use it a few times. I was them charged for a full subscription which I could not possibly afford. Better Me refunded that charge in a very little time. For that I am grateful.
15 August 2025
Unprompted review
Reply from BetterMe Chair Yoga
Hi there,
We are so pleased to know that you've enjoyed your recent communication with our team 😊️
Your satisfaction is our priority. And we are glad that we could help you effectively.
Once you are ready to be back, feel free to reach out to us at any time.
Kind regards, team BetterMe
PROBLEM SOLVED
My email concerning a problem was resolved and replied to very quickly. All to my satisfaction. Very impressed with the customer service
5 August 2025
Unprompted review
Reply from BetterMe Chair Yoga
Hello Jacqueline,
Thank you for leaving a comment about your experience.
We do our best to assist our users with their requests in a timely manner. And we are pleased to know that you are happy with the outcome.
Feel free to contact us again whenever you need any help. Our team is just one email away 😉️
Kind regards, team BetterMe
The exercices of the program are great
The exercices of the program are great. I really recommend this.
Unfortunately I have serious problems in my backbone and I must stop cause I can't do any excersises for the moment
26 June 2025
Unprompted review
Reply from BetterMe Chair Yoga
Hello,
Thank you kindly for your feedback, Katrin.
We always do our best to help our users in any way we can. At this point, we truly wish you a smooth and speedy recovery period.
If you decide to try BetterMe again in the future, we are just one email away.
Kind regards, team BetterMe
Great program
Great program; super customer service and responsiveness.
18 July 2025
Unprompted review
Reply from BetterMe Chair Yoga
Hello,
Thank you so much for leaving this comment.
We are always pleased to help with any questions that arise. And we greatly appreciate your kind feedback about the app as well as our service 😊️
Kind regards, team BetterMe
After having some issues logging in to…
After having some issues logging in to my account, I contacted the support who managed to help me in just a couple emails and were very efficient.
I dont know yet about the efficiency of the app as I'm just starting the program but so the exercises were good and I definitely felt the muscles that worked after the sessions I've done.
4 July 2025
Unprompted review
Reply from BetterMe Chair Yoga
Hello Alicia,
We truly appreciate your time and effort to share this comment with us and other users.
It makes us happy to know that your request has been successfully addressed and that you are satisfied with the outcome.
Our team is always eager to assist in the best possible way. You can contact us again at any time.
Kind regards, team BetterMe
Scammers
Scammers. Do not follow or sign up on their website. They will set you up on a regular payment plan through PayPal. Shameful.
17 June 2025
Unprompted review
Reply from BetterMe Chair Yoga
Hello!
Thank you for your feedback. We deeply regret the unfavorable impression you’ve formed concerning our services in this specific scenario. Please email us at trust@betterme.world, or send us a 7-8-digit ID number from the auto-reply here. We would gladly assist you with your request and work towards finding a solution. We encourage you to get in touch, as we deeply value your input and treat it with the utmost seriousness.
Looking forward to your reply.
Kind regards, Team BetterMe
When unable to continue programme after joining BetterMe
I found joining BetterMe easy with great support and guidance at my fingertips if required. As I was unable to continue the programme the BetterMe Team were more than helpful, very kind with checking in! Definitely recommend this great programme and set up for a great way to begin the new you!
6 June 2025
Unprompted review
Reply from BetterMe Chair Yoga
Hello,
Thank you so much for leaving your comment. We are so happy to know that your experience has been good. We appreciate your time and effort 😊️
Kind regards, team BetterMe
BetterMe completely changed the way I…
BetterMe completely changed the way I feel about my body and self-care. From the very first day, I felt supported, motivated, and empowered. The workouts are fun and effective, the meal plans are realistic (and tasty!), and the little reminders feel like a friend cheering you on.
What I love the most is how personal it all feels — like this app actually gets me. And the support team? Incredible. So kind, fast, and genuinely caring.
Thank you, BetterMe, for helping me fall in love with taking care of myself. You’ve become such an important part of my daily routine. 💛✨
4 June 2025
Unprompted review
Reply from BetterMe Chair Yoga
Dear Eva,
Thank you so much for reviewing your recent experience 💛
We can't help but be happy to know that you are pleased with the app, as well as communication with our team. It inspires us to work with even more dedication to make sure each user is satisfied. We appreciate your kind words.
Kind regards, team BetterMe
The customer service are outstanding
The customer service are outstanding. Extremely helpful I had a problem and it got solved the same day the staff are really kind and understanding I would highly recommend this app as it has everything for all.
29 May 2025
Unprompted review
Reply from BetterMe Chair Yoga
Hello,
Thank you so much for this comment, Danielle.
It makes us happy to know that your experience with both the app and our team was good. If you ever need any assistance, you can contact us via email anytime 😊️
Kind regards, team BetterMe
The team is made up of real people who…
The team is made up of real people who care about their customers and are willing to do whatever it takes to support them. Their understanding and support has earned them a customer who will look nowhere else for her future fitness needs and one who will refer BetterMe to everyone she knows.
Fels
26 May 2025
Unprompted review
Reply from BetterMe Chair Yoga
Hello,
We are so pleased to know that you've enjoyed your recent interaction with our team 😊️
We are always so happy to help with any questions or requests. Feel free to contact us again if any assistance is needed.
Kind regards, team BetterMe
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