BetterMe Chair Yoga Reviews 

423
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for their prompt responses, helpfulness, and professional handling of various subscription inquiries. Consumers note that the staff is exceptionally understanding, kind, and efficient when guiding users through account management. People appreciate the courteous and attentive attitude shown by agents during interactions, making the overall service feel seamless. Some people were dissatisfied with unexpected automatic subscription renewals and encountered severe difficulties when trying to obtain a refund. A few reviewers mentioned that the reimbursement process felt frustrating due to unhelpful interactions and long delays in getting money back.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, noting that the support team is exceptionally... See more

Subscription

Reviewers mention ambiguous feedback about subscription terms and unexpected automated renewals. While many... See more

Staff

Users describe positive interactions with staff, highlighting helpful and friendly customer care specialists... See more

Refund

Consumers find refund experiences to be highly varied, with many reporting prompt and friendly assistance... See more

Service

Clients share positive opinions on service, highlighting excellent and efficient experiences with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very good programme, clear and easy to follow. At 86 years old I could follow it well, and as a retired Chartered Physiotherapist I appreciated the thought that has gone into the build up of the progr... See more

Company replied

Rated 4 out of 5 stars

Hello Unfortunately, I (76) had to stop the exercises after 5 days due to knee pain. My credit card had already been charged, but I politely asked for a refund, which I received after 3 days. Excel... See more

Company replied

Rated 5 out of 5 stars

The customer care specialist (Grace) was very helpful. I had several concerns and questions. I got a reply to my issues very quickly. She cleared up all my misunderstandings and provided clear instr... See more

Company replied

Rated 5 out of 5 stars

I had made a purchase from them but needed a refund because of a financial situation. They were very understanding and tried to lighten my burden by some compassion instead of "everything going by th... See more

Company replied


Company details

  1. Fitness and Nutrition Service

Written by the company

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem. Our website: https://betterme.world/


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

423 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(423)

162 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

The customer care specialist (Grace) was very helpful. I had several concerns and questions. I got a reply to my issues very quickly. She cleared up all my misunderstandings and provided clear instructions on other features in the app that I wasn’t aware of. I went from being frustrated to quite pleased with what the app was able to offer.

25 August 2026
Unprompted review
BetterMe Chair Yoga logo

Reply from BetterMe Chair Yoga

Hi Joan,

We truly appreciate your time and effort to share this comment with other users and us.

It makes us happy to know that your request has been successfully addressed and that you are satisfied with the outcome.

Our team is always eager to assist in the best possible way. You can contact us again at any time.

Kind regards, team BetterMe

Rated 1 out of 5 stars

Betterme is a SCAM, They steal from your CARD INFO.

STAY AWAY, THE SECRETLY CHARGE YOUR CARD INFO..REDDIT HAS HUNDREDS OF VICTIMS, THEY ARE CRIMINALS.

They sell prerecorded videos for 20$/month and when you cancel they offer 6$/year options to make you stay.

After a year, about when you forgot about it, wiithout notifying you, They start charging 12-13 dollars bimonthly using your credit card on file.

In my case i figured out these mysterious charges two years after it. They bill you on random dates to sneak the payments under the rador. They are in CYPRUS, they are profession scammers, criminals.

Just google them, everyone has got scammed by these leeches.

WE SHOULD ALL GET TOGETHER AND FILE A CLASS ACTION TO GET THEM OUT OF BUSINESS.

I hope they all go to jail. Really.

10 August 2026
Unprompted review
BetterMe Chair Yoga logo

Reply from BetterMe Chair Yoga

Hello Steve,

BetterMe is a legitimate wellness company and a global brand with a 4.5-star score based on almost 100K ratings, trusted by millions of users around the world.

We do not offer annual subscription plans through the official website or during subscription cancellation.

All purchases are made with the user’s direct approval, and we clearly display pricing and subscription terms (including the autorenewal) before checkout.

We received your request and will be happy to clarify the situation for you and provide you with the best solution available for your specific case.
Please stay tuned for our emails.

Kind regards, Team BetterMe

Rated 5 out of 5 stars

The exercises were surprisingly effective

The exercises were surprisingly effective, the format is easy to follow and as soon as my knee improved, which only took a couple of weeks, I moved on - which I never thought I never would without surgery. Thank you

Also, I forgot to cancel my subscription and the customer support team was excellent! Thanks again

26 July 2026
Unprompted review
BetterMe Chair Yoga logo

Reply from BetterMe Chair Yoga

Hello,

We are so grateful for this wonderful review, both about the app workouts and your recent interaction with our customer care team 🙌️

We are glad to know that we have successfully addressed your request. So if ever any additional assistance is required, you can easily contact us via email, and we will take care of you and make sure that your experience is nothing but smooth and pleasant 😉️

Kind regards, team BetterMe

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service -- the company provided a prompt refund when the service was not a fit with my needs.

21 July 2026
Unprompted review
BetterMe Chair Yoga logo

Reply from BetterMe Chair Yoga

Hello,

Thank you so much for leaving your comment about our service.

We are always glad to help with any questions and requests 😊️

Kind regards, team BetterMe

Rated 5 out of 5 stars

I’m so grateful for this company and…

I’m so grateful for this company and the customer care. I recently had an unexpected loss of a family pet that really has left me feeling sad and depressed. Originally I was going to work out using this app but it didn’t turn out that way. When I reached out they gave me the mental health app 2 months free. So grateful! 🥹

13 July 2026
Unprompted review
BetterMe Chair Yoga logo

Reply from BetterMe Chair Yoga

Dear Jen,

Thank you kindly for sharing your situation with us. We are so sorry for your loss, and it's the least we could do.

Our team is always here for you 🤍

Kind regards, team BetterMe

Rated 5 out of 5 stars

Rare experience

I had made a purchase from them but needed a refund because of a financial situation. They were very understanding and tried to lighten my burden by some compassion instead of "everything going by the book." A company is not only judged by their product but also how they treat their customers. In a world where there is little (or none) compassion and understanding, this company receives 5 stars from my experience.

8 July 2026
Unprompted review
BetterMe Chair Yoga logo

Reply from BetterMe Chair Yoga

Hello,

Many thanks for sharing your kind feedback, Juanita! It means the world to us! 😊

Our team strives to assist users and ensure their experience is smooth and pleasant.

So if any further questions arise, feel free to contact us anytime.

Kind regards, team BetterMe

Rated 5 out of 5 stars

Fantastic communication

Fantastic communication! Such a pleasant change to find a company that truly cares! Thank you!

1 July 2026
Unprompted review
BetterMe Chair Yoga logo

Reply from BetterMe Chair Yoga

Hello there,

Thank you so much for reviewing your recent experience.

We can't help but be happy to know that you are pleased with the result, as well as the communication with our team. It inspires us to work with even more dedication to make sure each user is satisfied. We appreciate your kind words.

Kind regards, team BetterMe

Rated 5 out of 5 stars

Excellent service from customer care…

Excellent service from customer care team. Very friendly and helpful

12 June 2026
Unprompted review
BetterMe Chair Yoga logo

Reply from BetterMe Chair Yoga

Hey Sandy,

We greatly appreciate your comment, and we are glad that you are satisfied with the recent communication with our team.

If any further help is needed, we are always just one email away.

Kind regards, team BetterMe

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had a very positive experience with BetterMe’s customer support. The team was extremely helpful, professional, and responded to my emails very quickly.

An automatic subscription renewal was charged to my account after my trial period ended. Although I understand that I had agreed to the subscription terms, I contacted their support team to explain my situation. They were very understanding, made an exception, and processed a refund without any issues.

The refund was handled quickly, and the entire process was smooth and stress-free. Excellent customer service like this is rare and very much appreciated.

At the moment, I’m not quite ready to use the app, but based on my experience with their support team, I would definitely recommend BetterMe to anyone looking for this type of fitness and wellness app. When I’m ready in the future, I would be happy to use their services again.

Thank you, BetterMe, for your kindness and outstanding support.

5 June 2026
Unprompted review
BetterMe Chair Yoga logo

Reply from BetterMe Chair Yoga

Dear Agnieszka,

Thank you so much for your kind feedback!

We always do our best to help our users in any way we can. And it's great to know that you feel positive about your recent experience.

If you decide to try BetterMe again in the future, we are just one email away.

Kind regards, team BetterMe

Rated 5 out of 5 stars

I really love this course

I really love this course, is so good and help me a lot

1 June 2026
Unprompted review
BetterMe Chair Yoga logo

Reply from BetterMe Chair Yoga

Dear Juliana,

Thank you very much for your kind feedback. We are glad that you like the app. And we sincerely believe that you will achieve your wellness goals with the help of our app.

Kind regards, team BetterMe

Rated 5 out of 5 stars

I subscribed and then subscribed to get…

I subscribed and then subscribed to get a free tracker for an additional 4 weeks. But then I couldn’t figure out how I would get it as there was nowhere for my address. So I bought one. The following morning when I checked my mail I found a link for the free tracker! I filled it in and then wrote explaining what I had done, no problem at all. Full refund for the one I had bought. Efficient and friendly Customer Service! Well done!

1 June 2026
Unprompted review
BetterMe Chair Yoga logo

Reply from BetterMe Chair Yoga

Hello Debbie,

We greatly appreciate your comment regarding your recent experience.

Your satisfaction is our priority. And we are glad that we could help you effectively.

If there is anything else that we can do for you, feel free to contact us via email at any time.

Kind regards, team BetterMe

Rated 5 out of 5 stars

First class customer service

First class customer service from the BetterMe team in providing a quick refund in a friendly and helpful manner. Although I thought the App was great I had decided (for personal reasons) that I would not continue to use it. I failed to cancelled the automatic renewal and was dismayed to see a PayPal charge come through. With little hope of success I contacted the company asking for a refund. The BetterMe Team were a breath of fresh air in a world where too often we are caught out by the small print of automated renewals.

30 May 2026
Unprompted review
BetterMe Chair Yoga logo

Reply from BetterMe Chair Yoga

Dear Trina,

Thank you so much for reviewing your recent experience.

We can't help but be happy to know that you are pleased with the result, as well as the communication with our team. It inspires us to work with even more dedication to make sure each user is satisfied. We appreciate your kind words.

Kind regards, team BetterMe

Rated 5 out of 5 stars

Great response

Great response, very quick and my problem was resolved

8 May 2026
Unprompted review
BetterMe Chair Yoga logo

Reply from BetterMe Chair Yoga

Hello Maree,

We are so pleased to know that you've enjoyed your recent interaction with our team 😊️

We are always so happy to help with any questions or requests. Feel free to contact us again if any assistance is needed.

Kind regards, team BetterMe

Rated 5 out of 5 stars

Prompt response

I failed to sustain the yoga course! When I contacted BetterMe to cancel my subscription, I got an immediate response. Very efficient service!

16 May 2026
Unprompted review
BetterMe Chair Yoga logo

Reply from BetterMe Chair Yoga

Hello Marian,

Thank you for your positive feedback! We're glad that our team could assist you promptly.

Should you need any further assistance, please don't hesitate to contact us. We're here to help!

Kind regards, team BetterMe

Rated 5 out of 5 stars

Outstanding Customer Service

My entire experience with Better Me Chair Yoga has been beyond reproach! When I signed up I didn’t know that I would have to be scheduled for surgery the following week. They allowed me to cancel my program, extended my offer an additional month upon my return & returned my money! I’m so impressed with the level of professionalism in their customer service & care. Thank you & I am excited to return when I get the go ahead! Blessings.

15 May 2026
Unprompted review
BetterMe Chair Yoga logo

Reply from BetterMe Chair Yoga

Hello,

We greatly appreciate your comment regarding your recent experience.

Your satisfaction is our priority. And we are glad that we could help you effectively.

If there is anything else that we can do for you, feel free to contact us via email at any time.

Kind regards, team BetterMe

Rated 5 out of 5 stars

Refund. I got kind and prompt help to regret my…

I got kind and prompt help to regret my purchase.

1 May 2026
Unprompted review
BetterMe Chair Yoga logo

Reply from BetterMe Chair Yoga

Dear Monica,

Thank you so much for rating our services and leaving your comment 😊️

Whenever any questions arise, our team is always glad to assist. Feel free to contact us via email.

Kind regards, team BetterMe

Rated 5 out of 5 stars

I was shocked to discover I had been…

I was shocked to discover I had been charged for a subscription that I has not realised I had signed up to. The staff were quick to resolve the issue with a 50% refund.

11 May 2026
Unprompted review
BetterMe Chair Yoga logo

Reply from BetterMe Chair Yoga

Dear Jeni,

We appreciate your patience while we were working on your request.

Feel free to email us if any further questions arise.

Kind regards, team BetterMe

Rated 5 out of 5 stars

I was very happy with the app and the…

I was very happy with the app and the assistance I got from the support team

10 May 2026
Unprompted review
BetterMe Chair Yoga logo

Reply from BetterMe Chair Yoga

Hello,

Thank you for your kind feedback, Jane.

We do our best to cater to all users' needs and help with any kind of questions daily to make sure that our beloved customers have a great and smooth experience every step of the way.

So if you ever need any advice or assistance, our team is always at your service 😊️

Kind regards, team BetterMe

Rated 5 out of 5 stars

Very good experience

I’m very satisfied with my experience with BetterMe. I recently had an issue with a package that was marked as delivered even though I never received it. Even if I had to insist a little at first, the customer service team was ultimately very understanding, professional, and responsive.

Once the situation was clarified, the refund was processed very quickly, which I truly appreciated. The people I communicated with were always respectful, helpful, and attentive.

This shows that they genuinely care about their customers and are willing to find real solutions when a problem occurs. In the end, my experience turned out to be very positive, and I would definitely recommend BetterMe with confidence.

9 May 2026
Unprompted review
BetterMe Chair Yoga logo

Reply from BetterMe Chair Yoga

Dear Paloma,

Thank you so much for rating our services and leaving your comment 😊️

Whenever any questions arise, our team is always glad to assist. Feel free to contact us via email.

Kind regards, team BetterMe

Rated 5 out of 5 stars

Customer service was very helpful and…

Customer service was very helpful and understanding. Ana very quick to get a solution for me

6 May 2026
Unprompted review
BetterMe Chair Yoga logo

Reply from BetterMe Chair Yoga

Hello Cristina,

It has been a great pleasure to assist you 😊️

We appreciate your kind comment. Our team would be happy to help if there are any other questions or requests.

Kind regards, team BetterMe

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