Best Buy Canada Reviews 

Am not sure what the negative reviews are all about. But I have had great service all the time. Today we had to go in for my Ipad, as it was not allowing me to log in. The manaager pated a tech, (Adam) he came up in minutes, did what he had to do and I was out in under 15 min. true they were not too busy, but even in the past the service was great. Thanks for great service always

I ordered a computer program through Best Buy's Marketplace. I was charged twice for it on my credit card. Then when the product was sent to us as a program that could be loaded with a code online, it did not work with our computer. I have been attempting a refund for the amount charged twice for three months now and their agent(s) keep telling me they will expediate my case. When I ask when someone will contact us with their answer; they cannot give me a date or time only thank me for my concern. As such I would suggest that buyers think twice before using Best Buy's Marketplace. Not trustworthy. As well we had a second experience, in store, being told their warranty program was excellent but when we attempted to use it to have an over heating cell phone replaced, we were informed of a $224.00 service fee that was not mentioned at the time of purchase, nor is it mentioned in their written contract. Hmmmm? I wrote their customer service department but have not heard back from them. Not considered good customer service nor are their warranty programs worth purchasing. Certainly from a good business practices standpoint, they do not provide "full disclosure."

I’ve tried writing this review on the Best Buy site but I’m fairly confident they’re blocking the negative reviews. I’ve had a horrible experience with their “customer service” team. I ordered an iPhone for my husbands birthday, received a drone. Brought it into the store within 15ish minutes of it being delivered as I needed it for his birthday (they were originally out of stock in store). They said since it was from a different store (Ontario) they weren’t able to refund me the money nor issue me an actual iPhone. Instead they took the drone and opened a case number for an investigation. I was assured I would 100% receive my money back within 3-5 business days - so I purchased an iPhone in store that day leaving an additional $1800 charge on my credit card. At day 5 they then said it was 5-10 business days and there was no manager to speak to on the customer service number. Day 10 (full business days) they now tell me the investigation was NOT opened until the 5th business day (1 week after bringing it into the store) and it would be another 4 business days. This is absolutely ridiculous. The absolute worst customer service ever. This reassures us on why we never shop at Best Buy. We only chose to do so because we had a gift card to use for a portion of the first iPhone. Which now we’re sitting $1800 in the hole - aka fraud. Charged for an item we never received. I even provided the video of the UPS driver delivering a very large box, clearly not a phone. I don’t know what there is to investigate here but I do know I am now at the point of calling the fraud department for my Visa. Do not purchase any products from Best Buy. Honestly, not sure how they are still in business.

I purchased a printer online and after a period of time, I called to find out when it was going to be delivered and that is when I find out that the order was cancelled. At first, they tried to say it was a problem with my credit card but when I told them the charge was on my credit card, they were unable to give me an explanation. Now i am experiencing a nightmare trying to get the charge removed from my credit card - the charge for a product I don’t have. When I called, they said that the credit card company would have to remove the charge and I told them you guys put the amount on my card - you need to take it off. I have never experienced such a frustrating experience ordering online. These guys have still not removed the amount on my credit card and it has been there since March 9/26. Instead they created a ticket to investigate. What is to investigate - you cancelled my order and did not remove the charge from credit card. Unbelievable.

Zero rating best buy!!
You should change your BUSINESS name to WORST BUY!!!

Scammers!!!
15 days trial for phone its in the contract that I signed in if youre not happy you can return it No problem they said..

But oopsieess thats a SCAM!!!!!!!!!
They will make sure that they will leave you hanging.. hhaha This 2 Indian nationals in best buy their names are JAI and AMINDER they said oh you cant return the phone anymore got scatch on it from you nails and how did you know its from my nails? Youre so smart hey!!! Its not from anything else literally nails right away??( i have short nails) mught ne from my pocket? You think hey? Scratch from fabric? Noh?
Lolzz of course im using it for days for trial. Oh did it say in your contract that i have to purchase screen protector and casing for the phone for trial?? In 15 days.
This turban Indian guys said if you dont like the phone pay the device itself because you cant return anymore as i used the phone. for 7 days only hey take note not 15 days and its open box already.
Wow!!!thats all your respond buddey? I need to pay the device for the phone that you promised that i can return anytime no problem.
Is this the way best buy management train employees??in humane. Harassment !
Actually i phoned customer service and escalated the issues but too bad they ignored Me as the customer never hear any feedback from the issue.
Beware!! YOU 2 staff should be embarrassed the way you treated customers!!
Now im stuck with the phones that I dont even like it for 2 yrs hey?? Can you imagine? My life paying the device that i dont like co theres a trial i believed in.
Oh well. Goodluck with your business the way you harassed and scammed customers specially for the people who has no idea about the phone contracts works.
Spreading the best/worst buy inside job!
God speed for the lesson you deserve to have in the future! Hopefully not bankruptcy the way you treated your customers!! And ignored theyre concerns!
GOD SPEED..
This is horrible store even the customer service over the phone they will make a case for your you so the top management will hear your concenrs but 👎 the higher management will ignored the way the staff treated you..
You should close down!!!worst buy!

I was buying a phone on their website through their marketplace feature. I bought a case with the phone and the payment for that went through no problem. The phone payment was not authorized. Figured it out through my bank and it should have been ok. Told Best-Buy, they said it was the bank's fault (it wasn't), they said they were unable to update my payment method, called them several times over 5 days until the order was automatically cancelled. Not worth the trouble in the future

I order a 14 in black with design laptop shoulder bag from Alberta Tech Mart through Best Buy's marketplace. What a joke. Received someone else's bag with my address label on it, and mine went to them. Seller refused to retrieve my item. Stated a refund would be sent to me and that I could keep bag I have knowing full well I wanted my bag as a gift. Item in my hand is a 13in tacky cheap bag that only a child would want. Alberta Tech Mart and Best Buy ignored my requests, and acted in bad faith. Why Best Buy would still allow this seller access to marketplace is beyond me.

On January 10, I purchased a refurbished Lenovo ThinkPad laptop. I received it at my home on January 15; the delivery person handed it to me in person.
The laptop was in perfect condition; the box included an inflatable protective cover for the device, and to date, my laptop has worked perfectly.

The staff were extremely helpful and knowledgeable. I enjoyed being in the store in Collingwood.

I never seen such garbage treadmill in my life like best buy its been send 2 times to me and the same thing happened I will never buy anything from best buy again. best buy they just ship there treadmills without looking if there is any problems with it

I like to inform the customer about the information provided on their website. I ordered 2 items on their website. I received a confirmation for my 2 products with 1 way bill tracking number (UPS). The seller Coastway for both items. I received 1 item on the 12th, with a different waybill number and stating 1 of 1 item. The second item, order placed on the 8th got stuck in the USA on the 13th, and I was informed by UPS that a charge was to be pay for Custom fees. Try to contact Best Buy, to informed them that I didn't want the shipping because I would had never ordered that item if I known it was coming from the USA. On their website it says the sellers ship for free for standard shipment. I wasn't charged with the 1st item. Best Buy answer was to wait 3 business days to be contacted by the sellers. What a bunch of crap. You buy in Cdn$, are billed in Cdn$ by Best Buy. Then you have to deal with an American seller company. Unacceptable.

INSANELY annoyed and disappointed with the service. You literally cannot contact a store it’s the dumbest thing and all they have is AI to be cheap. Shut down if you can’t afford customer service.

I have a Bestbuy purchase history for personal and corporate purchases going back around 15 years. I've never had issues purchasing with corporate or personal credit cards until the last 4 months. I tried to purchase 2 laptops around 4 months ago and they said my corporate credit card information was wrong. I had just purchased something from them 1 week before and 2 weeks before that with my autofilled card information, they could not tell me what was wrong. Then yesterday with my personal card with details easy to confirm they said they were wrong. I spoke with the bank and they said there is nothing wrong with it from their and my side all the details are correct. After around 50K of purchases from them over the years they are dead to me. With the same credit card details I was able to purchase from CanadaComputers without issue.

I am extremely disappointed with the service I received from Best Buy. My order #1028577499 for a Sony Alpha A6700 with 16-50mm lens was suddenly cancelled with the explanation that the payment method was “not successful.” This makes absolutely no sense because I used the exact same payment method earlier at the Burlington branch to purchase another item without any issue.

The explanation provided is simply unacceptable and feels like a generic excuse. What makes this even more frustrating is that the item is now no longer showing in stock, which strongly gives the impression that my order may have been cancelled so the product could be sold to someone else in store.

Customers should not have their confirmed orders cancelled for vague or contradictory reasons, especially when payment methods have already been proven to work. This experience shows a serious lack of transparency and reliability in Best Buy’s ordering system and customer service.

Very frustrating experience and extremely disappointing from a retailer I expected better from. I will seriously reconsider purchasing from Best Buy in the future.

I would rate them at zero stars if I could - I will never purchase from Best Buy again - not that this review matters but I've been scammed through their website. I did not receive my order. Disgusting.

I have been a loyal customer for a long time, but I am officially losing faith in Best Buy. My recent purchase of a Google Pixel 9 Pro XL has been a complete nightmare. While I bought it through their platform, it was fulfilled by a partner, and it’s clear that Best Buy is not vetting who they allow to sell here.'' Gorecell market "

​The phone was supposed to be brand new, but within just 2–3 days, it started failing:
​System Freezes: The phone constantly hangs and becomes unresponsive.
​Biometrics Failure: The fingerprint sensor rarely works, making it a hassle to even unlock the device.
​Unresponsive Touchscreen: The sensor doesn't always register my inputs.
​Bizarre Software Glitches: In apps like WhatsApp, the keyboard randomly appears at the top of the screen instead of the bottom.
​It is deeply concerning that Best Buy associates its brand with partners who ship defective merchandise. If this is the standard of quality they allow on their website, I now have serious doubts about whether I should buy anything from Best Buy at all. Is their own inventory just as unreliable?
​This experience has been a massive waste of time and money. I expected a premium flagship device, but I received a lemon. Be very careful when buying from this platform.

review of associate:
I would like to give a 10stars to the associate Huzaifah.
He was Courteous, Knowledgably and very polite and was very helpful.
I had a gift certificate for a washer and I taught it was going to difficult to sort out. But Huzaifah made it so easy, that make me want to come back to shop at Bestbuy.Thanks Huzaifah.

I never post things like this, but at this point I don’t know what else to do.

We purchased an Insignia washing machine from Best Buy, delivered December 3. By February 10, just over two months later, it stopped spinning completely.

Since then, I have called almost every single day. Every time, I’m given the same scripted response: “We’re escalating this. Please wait 24–48 hours.”

It has now been almost THREE WEEKS of waiting with no repair, no replacement, and no real update.

We also paid for Geek Squad coverage, which so far has made absolutely no difference in getting this resolved.

A washing machine is not a luxury item, it’s a basic household necessity. Almost three weeks without a working machine and no clear resolution is unacceptable.

Best Buy Canada please step up and make this right. Exchange or refund ASAP is the only solution because a new belt is out of stock and you knew that 2.5 weeks ago.

If anyone has advice on how to get actual action from Best Buy, I’m open to suggestions.

Furious. Chose Best Buy online as an alternative to Amazon, and the item I ordered from Best Buy arrived in Amazon Prime packaging. Best Buy did not disclose that they are ordering from a company I have moral and ethical reasons not to give my money to. Will not use Best Buy anymore, either. They should be disclosing where their items are coming from.

could be better. more transparent, better support
for now just bad