Baton Reviews 77

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Baton was a true partner in the sale of our company. Of course, we didn’t know what we didn’t know. With Baton’s guidance we were able to accelerate our understanding and decision making. Serena Lee w... See more

Company replied

Rated 1 out of 5 stars

Don’t believe the reviews. Baton Market has been stalking me for years trying to charge me to sell my business to fake buyers. I have demanded they stop contacting me, but continue to spam. NEVER work... See more

Rated 5 out of 5 stars

Transacting a Business is a Big Deal, no matter how small, it is likely one of your biggest life decisions. I could not have done it on my own, unless I was 100% certain that the person sitting acros... See more

Company replied

Rated 5 out of 5 stars

Incredibly helpful team. Serena was amazing at helping me navigate the full process. The portal and weekly meetings kept us organized and on track. I honestly don’t know how you could navigate this em... See more

Company replied

Company details

  1. Software Company

Written by the company

We founded Baton to give every small business owner—and future owner—the insight they need to plan their next big move. We’re working to make small business ownership attainable for everyone. And that starts with universal access to reliable data and trusted expertise.


Contact info

4.1

Great

TrustScore 4 out of 5

77 reviews

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Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

I was referred to Baton by a trusted…

I was referred to Baton by a trusted friend/colleague and I'm extremely grateful for it. I needed a valuation report for my business but was hesitant to spend thousands of dollars. Baton not only provided a valuation at no cost but also expedited the process upon my request. When I received the report, I had a discussion with Sam about the results. She offered insightful context on how their valuation team reached the final figure, all without any cost to me. Highly recommend!

12 February 2024
Unprompted review
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Reply from Baton

Thanks David, glad you had a good experience! Come back any time!

Rated 5 out of 5 stars

I cannot recommend the working with the…

I cannot recommend the working with the team enough to sell your business! I was trying to sell my business by myself on another listing site without much success - we got a bunch of unqualified leads and it was more of a distraction than anything. The Baton team took over all of the aspects of selling the business from putting together spot-on marketing materials to closing the deal. It was great because I got to focus on continuing to operate my company and talking to extremely qualified buyers that they sourced from anywhere they could… it felt like they were all personally committed to my success. We ended up with three offers, Baton supported on the negotiations, and then even hand-held the buyer to qualify for financing. Now I'm on to my next chapter in life!

15 November 2023
Unprompted review
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Reply from Baton

Thanks for the great review, Charles! We were happy to support you, and look forward to hearing updates post-close!

Rated 5 out of 5 stars

Excellent overall experience

In the onset, Samantha was on the helm and provided responses instantly. It was a slightly bumpy ride when the process started due to miscommunication. Then onwards, once we exchanged the right data, the process was smooth. We got our desired reports per schedule and the experience was fantastic. For any future financial I will most likely return to Baton Market. Thank you.

11 November 2023
Unprompted review
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Reply from Baton

We can't thank you enough for your patience and understanding and look forward to helping you again soon!

Rated 5 out of 5 stars

Great team to work with!

I first tried to sell my business on my own and it was stressful to qualify prospects AND market the business + run daily operations. The professional help I needed was turning the sales process over to Baton to assess the ~100 prospects! and then keeping the communication between us timely and effective -whether it was as simple as calendaring talks with potential buyers or going deep into negotiations. I gave them a very short window of time to sell and I trusted their advice throughout the process (which is sometimes hard for people who run their own business!) They understood the added dynamic of being a franchise in an industry Baton hadn't worked in previously and together we managed it seamlessly.
Lastly, I appreciated the simplicity of the transaction with Baton and knowing exactly what to expect.

1 July 2023
Unprompted review
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Reply from Baton

You were a joy to work with Pamela! Thank you for trusting us with such a big life decision.

Rated 5 out of 5 stars

I was on the buy side

I was on the buy side. Baton represented the seller. The fact that I'm writing a review for the seller's representation should be a sure sign of truly outstanding service. I look at a lot of CIMS and data rooms. Baton made the process super easy, the data was actually there!, and it was well organized! I know the bar is fairly low with many business brokers even on these basics but I was impressed. As my deal progressed, the communications were timely, pleasant and professional. Even with a couple of hiccups (and what deal doesn't have hiccups), Baton was there to keep the momentum. Color me impressed.

15 September 2023
Unprompted review
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Reply from Baton

Steve, thanks so much for sharing this, and congrats on your acquisition! The team and I are looking forward to continuing to support you in your new endeavor.

Rated 5 out of 5 stars

Wish I knew about Baton Market sooner

Wish I knew about Baton Market sooner. I worked with Flippa to sell my last business, and the experience here has been so much better. As a serial entrepreneur, understanding what your business is worth is crucial to growth. Owners should feel empowered to not only know what their business is currently valued at but also understand what methods and analyses are necessary to assess fair market value without having to pay a significant price to learn this information. When I'm ready to sell, I know who I'll be using!"

15 September 2023
Unprompted review
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Reply from Baton

Hi Sebas, thanks for sharing your feedback. Empowering owners with data is what our mission is all about, so we're thrilled to hear you found your valuation valuable! We look forward to supporting you through the sale process when the time comes.

Rated 5 out of 5 stars

Real Deal

I was very impressed with their transparency, and found Baton to be an absolute pleasure to work with. It really was as advertised, and while I am not currently interested in selling (and did not feel at all pressured to do so) I did inquire about their brokerage services, and pricing seems very fair!

7 September 2023
Unprompted review
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Reply from Baton

Marc, thanks so much for sharing your feedback. We're happy to know you'll consider Baton for future sales when the time comes - hope to have the opportunity to partner again in the future!

Rated 5 out of 5 stars

Baton Market

Baton Market, and their team, are some of the best people I've worked with. They really understand what it means to get a business sold. They are excellent at managing the process and educating their customers through that process.

1 August 2023
Unprompted review
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Reply from Baton

We appreciate your feedback, Nate! At Baton, personal support and education are at the forefront of everything we do, so your recognition of our efforts means a lot.

Rated 5 out of 5 stars

Loved getting a free and quality valuation

I recently received a business valuation for my company and was fairly impressed with both the customer service and experience I received at Baton. Sam spent 45 minutes explaining the valuation in great detail and answered all my questions in a friendly and professional manner.

What I appreciated the most was that this business valuation was completely free of charge. It allowed me to get a better understanding of my company's value without any upfront costs or commitments.

Overall, I highly recommend Baton for its excellent customer service and expertise in business valuation. They provided me with valuable insights that will help me make more informed decisions for my business in the future. Thank you!

29 April 2023
Unprompted review
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Reply from Baton

Thanks for your recommendation, Toby! We're glad that Sam was able to answer all of your questions. We believe all business owners deserve to know what their business is worth, for free, and that you should have support on the other side of those results to help figure out what's next.

Rated 5 out of 5 stars

Great People!

As a newer construction company, we've struggled to secure financing due to our limited financial history. Baton took a look at our financials, gave us an in-depth valuation of our business for free, and told us that we should be able to secure financing due to our monthly revenues. Through the "Grow" arm of their business, their Head of Partnerships Mark was able to connect us with some financial firms that he felt would be a good fit for our funding needs. We were able to quickly secure a $60k true LOC that now gives us some flexibility when managing our cash flow. I would highly recommend working with the Baton team. Everything from onboarding to the Valuation Report delivery to the partner connection was an incredibly smooth/insightful experience and I didn't have to pay anything for their service or time. Great business and great people.

23 March 2023
Unprompted review
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Reply from Baton

Thanks for sharing your experience, ET! We're happy to hear that your valuation was useful and that Mark was able to connect you to a quality partner to provide the funding and flexibility you needed. It was a pleasure working with you!

Rated 5 out of 5 stars

Get Green NOI + Baton Market

I'd been an owner of a business for a few years when I realized I don't even know what my company was worth. After a quick Google search, I found out I was most likely going to have to pay $3,000-$5,000 to get a valuation. Then comes Baton. They shared they could provide a valuation, completed by an actual CFA at NO COST (no calculator spitting out a random figure). Onboarding was simple and seamless. 2 weeks later I was able to connect with Sam and we went over my results. We've made a plan for me to return every 6-months to get an update to ensure we're on the right track!

3 April 2023
Unprompted review
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Reply from Baton

Thank you trusting us with your valuation, Chandler! It was our pleasure to help you figure out what your business is worth and save a few thousand dollars in the process. We look forward to helping you track your valuation and supporting you in any way we can.

Rated 5 out of 5 stars

Highest Recommendation

Our experience with Baton was wonderful. Our company produces a cloud-based software application for a specific vertical niche. The valuation team brought extensive knowledge - supplemented with deep research to understand the particular intricacies of our industry. Communication was excellent throughout the entire process. Baton has my highest recommendation.

10 April 2023
Unprompted review
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Reply from Baton

Your highest recommendation means a lot to us, and we're excited to keep delivering top-notch service in the future!

Rated 5 out of 5 stars

Refreshing business model

As I was selling my business and looking for a valuation service, I was skeptical about using Baton because I didn't know anything about the company. They offered the free valuation so I wanted to know what the catch was. Actually, there is no catch or obligation after they give the free valuation! They make their money by plugging you into a network of other professionals that can help you build and sell. I could've used some help building the business a bit more to sell for a higher price but I was ready to get out sooner than later. I ended up using a lawyer from their network who did a great job drawing up the contract. All in all the business sold very smoothly and I'm happy with the sale price. Their valuation was accurate. Dylan on the Baton team was very helpful the whole time and communicative, but not overbearing. He was very open to, and actively sought, feedback which is a good foundation for a successful business. Honestly guys, there is no obligation here only opportunities. You can get the free valuation and walk away. For me, I was so appreciative of the free valuation (saving me a couple thousand dollars) and to be connected with a quality lawyer. Of course I could've hired a different lawyer through my own means, but this lawyer did a great job at a fair price. I love Baton's business model, it's very refreshing.

2 December 2022
Unprompted review
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Reply from Baton

Thanks so much for the kind words, Paul! We're so happy that we were able to support you during this process and that you had a good experience with the lawyer we recommended.

Rated 5 out of 5 stars

Awesome experience for small business owners

Baton really helped me understand what my business was worth and what I could improve to increase the value of my business. The valuation process was super simple - I provided them access to my financials, filled out a quick survey, and was then given my valuation. I spoke to a Baton advisor, and they walked me through my valuation and shared what I could do to improve that over time. While I'm not necessarily looking to sell my business right now, it has changed how I think about my growth, so I'll be more ready to sell someday in the future.

29 October 2022
Unprompted review
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Reply from Baton

Thanks so much for the feedback, Taylor! We're glad you found the valuation experience easy and that you came away with a new perspective on your business's growth. If you need anything else, you know where to find us!

Rated 5 out of 5 stars

Great communication and informative insights

Chat was very helpful with the insights provided in valuing our business. It was a unique situation involving splitting apart our business into two separate entities and valuing both of them, which gave me some clear information on where we stand currently, and where we need to be in order to get the max value for our company.

29 November 2022
Unprompted review
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Reply from Baton

We are so glad to hear that Chat was able to offer you the insights that you needed to accurately value your businesses! We wish you the best of luck as you continue to grow and develop them both!

Rated 5 out of 5 stars

Big win working with Baton!

Baton helped me navigate muddy waters when it came to evaluating an offer from someone to buy my business. They also provided pro-active recommendations on how to improve the value of my business, and recommended a vetted vendor who wound up making a huge impact. Working with Baton was a huge win for my business.

1 September 2022
Unprompted review
Baton logo

Reply from Baton

Thank you so much for the kind words! We're glad that our pro-active recommendations and suggested vendor were a huge win for your business. We take pride in our ability to help our clients make the best decisions for their business. Thank you for trusting us with your business!

Rated 5 out of 5 stars

Sophisticated business owners, and we still learned a lot

I co-own a small marketing and communications agency. We tried out Baton -- we probably want to sell the business eventually, but not yet. We were curious about our valuation today, though. I consider us pretty sophisticated business owners. We have owned P&Ls at Fortune 500 companies and led big teams in high-growth companies for years before starting our agency. We also have a business consultant. Still, Baton gave us new and incredibly helpful information. It is great to know for the future, when we want to sell, but in the meantime they are giving us tools to run our business more efficiently and at a higher profit. I highly recommend the process to any small business owner.

9 November 2022
Unprompted review
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Reply from Baton

Hi Katie, Thank you for the great review! The team is always here for you and we look forward to continuing our partnership.

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