Baton Reviews 77

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Baton was a true partner in the sale of our company. Of course, we didn’t know what we didn’t know. With Baton’s guidance we were able to accelerate our understanding and decision making. Serena Lee w... See more

Company replied

Rated 1 out of 5 stars

Don’t believe the reviews. Baton Market has been stalking me for years trying to charge me to sell my business to fake buyers. I have demanded they stop contacting me, but continue to spam. NEVER work... See more

Rated 5 out of 5 stars

Transacting a Business is a Big Deal, no matter how small, it is likely one of your biggest life decisions. I could not have done it on my own, unless I was 100% certain that the person sitting acros... See more

Company replied

Rated 5 out of 5 stars

Incredibly helpful team. Serena was amazing at helping me navigate the full process. The portal and weekly meetings kept us organized and on track. I honestly don’t know how you could navigate this em... See more

Company replied

Company details

  1. Software Company

Written by the company

We founded Baton to give every small business owner—and future owner—the insight they need to plan their next big move. We’re working to make small business ownership attainable for everyone. And that starts with universal access to reliable data and trusted expertise.


Contact info

4.1

Great

TrustScore 4 out of 5

77 reviews

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1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

They sold my company in 6 months and I’m happy with the results

Baton’s whole team (especially Dylan) really went to bat for me. I sold my business in 6 months and was happy with the end results.
I never felt pressured and everything was always my decision.
They had a very clear pricing structure and were transparent the entire time. I’d recommend them for selling your business.

30 April 2024
Unprompted review
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Reply from Baton

Thank you so much for your kind words and positive feedback Maddie! We're thrilled to hear that your experience with Baton was a successful and smooth one.

Rated 5 out of 5 stars

Great experience for both buyer and seller

I have worked with several business brokers in the past, and Baton was by far my best experience. They were very helpful right from the beginning with their valuation of the business and right through closing. The buyer of my business even commented to me how the information Baton provided made it so much easier to evaluate the business and that is what made them make an offer. They had never seen anything so thorough from any other broker. If I am ever buying or selling a business again, I know exactly who I am calling to assist me. Thank you!

1 September 2024
Unprompted review
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Reply from Baton

Thank you for your kind words! We're thrilled to hear that your experience with Baton stood out among your past interactions with business brokers. From the initial valuation to the closing, it was a pleasure to assist you every step of the way. We're especially glad that the thoroughness of our information played a key role in helping your buyer feel confident in making an offer. Should you find yourself buying or selling a business again, we look forward to supporting you once more. Thanks again for trusting Baton!

Rated 5 out of 5 stars

I love the ease of the process for…

I love the ease of the process for submitting information and receiving results followed by an in-person review with a Baton staff member.

12 September 2024
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Reply from Baton

Bernard, appreciate you taking the time to share more on your experience with us at Baton! When you're ready to sell, we'll be here to assist!

Rated 4 out of 5 stars

Timely response.

10 September 2024
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Reply from Baton

Pon, thank you for your feedback! We’re glad we could assist you quickly. If you need anything else, feel free to reach out anytime!

Rated 5 out of 5 stars

Lucas and Sam were very patient and…

Lucas and Sam were very patient and Knowledgeable.

30 August 2024
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Reply from Baton

Amy, Thank You for taking the time to leave such a positive review! We're thrilled to hear that Lucas and Sam provided you with excellent service and that their patience and knowledge made a difference in your experience. We'll be sure to pass along your kind words to them. If there's anything else we can assist you with, please don't hesitate to reach out!

Rated 5 out of 5 stars

Informative and knowledgeable staff who…

Informative and knowledgeable staff who laid out the whole process and did not pressure me to move forward until i was ready and when they thought the business would optimize a profit.

29 August 2024
Unprompted review
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Reply from Baton

Thank you for your feedback! We're glad to hear you had a positive experience with our team. We strive to provide clear guidance and support without any pressure. If you need further assistance, we're here to help!

Rated 5 out of 5 stars
Baton logo

Reply from Baton

Tom, we're glad you found our service straightforward, simple, and honest. It's exactly what we aim for, and we're glad it resonated with you! If you ever need anything else, we're here to help.

Rated 5 out of 5 stars

Good First Pass

Did a good job of roughing out an evealuation with little input. Were relaxed about letting this be a preliminary look at things rather a definite engagement.

6 August 2024
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Reply from Baton

We're so glad to hear this! We understand selling a business is a very personal decision, so our owners will always make the call. It's our job to prepare you beforehand!

Rated 5 out of 5 stars

Very insightful and easy to follow…

Very insightful and easy to follow during intro call.

6 August 2024
Baton logo

Reply from Baton

Harper, thank you for the review! We appreciate you taking the time to let us know more about your experience with us.

Rated 5 out of 5 stars

I was very pleased with my experience…

I was very pleased with my experience using Baton. I had used a couple of brokers prior to linking up with Baton and what I found with other brokers was that they took a very passive approach to marketing my business. Baton, on the other hand, plays a far more active role in marketing the businesses they represent. The experience for me was night and day and I'd highly recommend Baton to anyone looking to sell their business.

30 May 2024
Unprompted review
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Reply from Baton

Thank you for sharing your positive experience with Baton! We're thrilled to hear our proactive marketing approach stood out compared to other brokers. Your recommendation means a lot to us. If you need any further support, please reach out anytime!

Rated 5 out of 5 stars

Excellent customer service

I was very happy with the customer service and support I received from start to finish. Dylan and the team made the process of selling my company very easy for me. He was available when I had any questions or concerns and helped me problem solve when needed. I highly recommend!

1 April 2024
Unprompted review
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Reply from Baton

Toni, thank you for trusting us in selling your small business. We're grateful you took a chance on us, and look forward to hearing what you and your family have planned next!

Rated 5 out of 5 stars

Alex was awesome

Alex was awesome at explaning the calculations and process. . .

16 May 2024
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Reply from Baton

David, we're so glad to hear you enjoyed your valuation review call! Come back anytime.

Rated 5 out of 5 stars

Baton was effective in assisting me

Baton was effective in assisting me. Their responsiveness and willingness to help me understand how to solve the situation was proactive and supportive. Their assistance made the process clearer for me. If there's anything else I need help with, I'll definitely ask!

7 May 2024
Baton logo

Reply from Baton

Olivia, thank you for the great review! We're thrilled to hear you enjoyed your experience with us, and hope to work with you again in the future.

Rated 5 out of 5 stars

Very informative!

25 April 2024
Baton logo

Reply from Baton

We're glad you felt your time with us was productive! You where to reach us when you're ready to sell.

Rated 5 out of 5 stars

I was a customer of Baton

I was a customer of Baton. I can tell you first hand about my experience. Let me preface this by saying that I had contracted a local broker for about a year and a half who did practically nothing to sell my business. I came across Baton and had some hesitancy because they promised a lot. I went ahead and signed with them and was told they would have multiple fair offers on the table and would likely close within six months. Needless to say I was a bit skeptical. The process of putting together information for the sale was a lot of work. After the first month or so, results really started to pour in. We had well over 100 interested buyers, around a dozen interviews with prospective buyers, 3 good buyer offers and selected the best of the bunch in about 5 months time. Throughout the process Dylan with Baton communicated what was going on and worked diligently to generate the best offer. I was astounded at the value and service of this company and would recommend anyone interested in selling to work with them. They promise a lot and over deliver and help through a stressful process. Working with them was one of the best business decisions we could have made for the next chapter of my company

1 April 2024
Unprompted review
Baton logo

Reply from Baton

Matt, wow - we can't thank you enough for the review! And Thank You for trusting Baton with such a monumental decision. Cheers to you and the next chapter of your life!

Rated 5 out of 5 stars

The company valuation was very helpful…

The company valuation was very helpful in letting me know where my business currently stands. They also discussed the best way to increase the value moving forward which helped me to make sure my focus is in the right areas. Everyone was very professional and polite, eager to help in any way they can. When it comes time to sell I will be reaching out to Baton to get it done.

2 April 2024
Baton logo

Reply from Baton

Dan, thank you for your review! We're glad our valuation helped you see where your business stands and how to boost its value. We can't wait to assist you when you're ready to sell. Until then, you know how to reach us!

Rated 5 out of 5 stars

Great service

Everyone was professional and very thorough. I was pleased with the whole experience.

2 November 2023
Baton logo

Reply from Baton

Thank you so much for taking the time to share your feedback! Providing excellent service and ensuring our customers are satisfied is always our top priority, so it's incredibly rewarding to know that we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

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