Fastighets AB Balder Reviews 

A very nice and fast to answer real estate. The apartment is in very good condition, and every-time I had a question they were very fast in answering and fixing.

the reponse was quick and the case was fixed nicely

Quick response

AVOID BALDER! Predatory Move-Out Fines and Non-Existent Customer Care

We were loyal, on-time tenants for years, but the move-out process was absolutely disgusting. Balder hit us with an ABSURDLY huge fine for what were purely normal wear and tear and minor oversight issues.

For example, they demanded thousands for a tiny scuff mark on a wall and excessive deep-cleaning costs for a single small, missed spot in a window. This feels clearly predatory—a nickel-and-diming tactic to squeeze unjustified money out of busy moving tenants.

When attempting to dispute these reasonless charges, their customer service was non-existent. Calls were ignored, and emails only offered dismissive, standardized replies without addressing my points.

Avoid renting from them unless you are prepared for a huge, unjustified fight when you leave. Absolutely zero goodwill.

Shockingly Bad Service and Unjustified Compensation Bill after Move-Out

My experience with Balder, specifically the property management in the Bro area (Sparres Väg 6), has been incredibly frustrating and unprofessional, culminating in a highly disputed and expensive compensation bill.

Unprofessional Local Staff: The staff managing the Bro property (including individuals like W and D) are rude, uncooperative, and demonstrate a complete lack of professionalism. When attempting to resolve issues, customer service consistently forwards calls to the local property managers, creating an endless loop of ineffective communication.

Excessive and Hidden Costs: After my move-out on November 3rd, Balder issued a compensation bill for 4,818 kr based on an inspection protocol that was fundamentally flawed:

Procedural Failure: The agreed-upon final inspection date (when the apartment would be empty) was missed. This denied me the opportunity to fix minor damages myself, forcing Balder to charge me over 3,700 kr for a small, easily cleaned spot on the wall which they claimed required full repainting.

Charging for Non-Issues: They charged 188 kr for a "missing plug valve" which was, in fact, safely stored in the washroom cabinet and easily accessible to the inspector.

Unjustified Cleaning Fees: I was forced to accept a 918 kr cleaning compensation charge under duress to finalize the handover, despite having cleaned the apartment thoroughly.

This company uses high, unjustified bills and hidden costs, capitalizing on procedural errors of their own making. I would strongly advise potential tenants to look elsewhere. The cost of renting here extends far beyond the monthly rent due to these unexpected and disputed final charges.

Avtalsnummer (Contract Number): 1594-0053-03
Location: Sparres Väg , Bro
Date of Experience: October/November 2025

Very bad customer service .. “NEVER trust balder” ..! I was totally disappointed with baldar service due to following reasons:
On January 20, 2025, I emailed Balder (kundservice) to inquire about any outstanding invoices or debts that I might have.
I received an email from Balder (kundservice) on January 21, 2025, confirming that I do not need to pay any bills or invoices to the company.
On February 5, 2025, I received an invoice from Balder for 40,690SEK.

In light of the aforementioned, I am rather dissatisfied and hesitant to pay the payment for the reasons listed below. :
I sent an email to balder company
and I got a response stating that I didn't have to pay anything .
I received the invoice on February 5, 2025. which is over two months after I left the apartment.
Why is the same Baldar company sending me a later invoice and making two contradicting claims that I don't have to pay?
The invoice post confirmation that I received from kundservice is a deceptive promise from the Balder corporation.It is really a relationship and trust issue.
After being vacated on November 30, 24 and receiving the invoice with the outstanding balance on Feb 5th 2025, (66 days) , or more than two months— How logical is this? ! It looks like ,It will make me the scapegoat for whatever the errors that are going to happen in 2026, 2027 and so on…!!!
If Balder is provided to property management for damage work , why does that certify that there are no outstanding bills to me?
I have no
invoice quotations for any mutual agreement.

We have a superb Balder staff on the ground here, they do a stellar job in keeping the area clean and tidy (which is a lot of work as many residents here cannot grasp the most basic concepts of handling garbage) and they are always very cooperative. The same goes to their support organisation - help desk, etc.

BUT Balder as a company is the worst money grabbing scheme. They will increase rent without negotiation with the tenants' association, LIE about it, and will send illegal debt collection notices without a second thought.

So, if you can, avoid Balder.
If you cannot, prepare to be on your toes and become a member of Hyresgästföreningen (the tenant association) on day one.
You will need them.

The Worst is Balder in Bro…..
Absolute horrendous experience after moving out of their apartment. They slapped me with a cleaning fee that was more than half of the rental fee, despite having cleaned the apartment for 3 days.
Speaking to a reprensentative “V———-ca” who was part of the decision to charge me an arm and a leg was shocking.
She was very unprofessional, rude and arrogant. Beware, this is the kind of treatment you will receive as a renter in Bro. High rent and the WORST Customer Service.
Do not rent from BALDER !
Their fees are atrocious and their staff is diabolical!
However desperate you may be to find an apartment avoid BALDER.. especially in Bro…at all costs!!
“V——-ca”… She will find any excuse to over-charge by using devious Mafia-Style tactics to rob you of your hard-earned money!!!

Please make yourself a service and do not rent your apartment from Balder. From living there for four months I lost 10.000 DKK from my deposition. How is it possible that an apartment I lived in for that short amount of time needs that much renovation (floors and repainting walls). The amounts they take is for the most hideous things and it’s not at all fair to the the people renting. I would never wish Balder on my worst enemy, so please think it through if you’re thinking of renting an apartment at Balder.

I never write reviews, but people has to be warned and not make the same mistake as I did.

This specifically regards the Copenhagen office.

Worst company ever. They tried to charge me 15000 sek becoming of the floor that has been damaged due to the bad kitchen implementation. Moreover, asked me to clean the apartment twice before I leave it, Regardless that I lived there for 4 month in Täby. I had to send tens of emails and many calls until they agreed to release me. I will never ever rent again from them. In 2020

Sends bill from cleaning companies after moving out even though the cleaning was approved.