easy to contact, smooth and clear guidance till the contract. Would be better if can have the floor plans for every apartment before we vist for view.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I discuss my problem with Willhem customer service and staff. They act efficiently and take actions. I believe that in future they will stand with me in every matter. A good customer service is when y... See more
Company replied
HomeQ is very user-friendly and easy to navigate. After collecting a reasonable number of points, you can start applying for apartments in your preferred areas, although your chances of being select... See more
Company replied
Finding long-term, first-hand rental housing in Sweden can be challenging as a foreigner, but HomeQ makes it easy and accessible to everyone! Also, as a HomeQ+ user, knowing my chances to get apartmen... See more
Company replied
Company details
Written by the company
HomeQ är Sveriges största marknadsplats för förstahandslägenheter. Bli medlem idag helt gratis och sök bland tusentals lediga lägenheter från både privatvärdar och kommuner. En och samma kö för alla hyresvärdar, från Ystad till Karesuando. Hitta ditt drömboende snabbt, tryggt och utan krusiduller.
Contact info
Folkungagatan 44, 118 26, Stockholm, Sweden
- support@homeq.se
- homeq.se
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
easy to contact
easy to contact, smooth and clear guidance till the contract.
Would be better if can have the floor plans for every apartment before we vist for view.
I am so happy with homeq
I am so happy with homeq, it is really helpful to find an apartment
It was quite difficult to find an…
It was quite difficult to find an apartment, even with a high number of queue points. Some apartments didn’t respond at all, while for others, no offer was sent.
I also took the HomeQ+ subscription, but unfortunately, I didn’t feel that I received any real benefit from it. The only responses I received were for apartments with higher rents, and I ended up losing all my queue points on them. In hindsight, I could have potentially gotten similar apartments with far fewer queue points.
Even after having accumulated queue points for five years, I didn’t feel that I received much benefit from them, which was quite disappointing.
nnagroup
The customer service provided by the apartment management was not very good.

Reply from HomeQ
Hello
Hello
I am so happy for the services you gave me . I appreciate to have this apartment after so many years of trying to get an apartment. Home services is nice, I good quick response and help with the chatt help. I appreciate 🙏

Reply from HomeQ

Reply from HomeQ
Houses shown are high quality
Overall good. The only issue is sometimes the timing is bit off between when we show interest to know when viewing happens. Wish there is more time and rough timeline from the ad being announced to interest to viewing.

Reply from HomeQ

Reply from HomeQ
HomeQ was extremely helpful in finding…
HomeQ was extremely helpful in finding a great house for rent. The process was straightforward, easy to navigate, and made our home search stress-free.

Reply from HomeQ
All good except language
All good except language. It will be better to have option to change web page language to English.

Reply from HomeQ
Smooth and nice experience!
I've found a first hand contract from first attempt in the area I really wanted to live in. Took me 48 hours from applying to signing a contract.

Reply from HomeQ
Great Service and Clear Communication.”
The rental process was smooth, the property matched the listing and the communication was clear. I’m satisfied with my new home.”

Reply from HomeQ
Lack of Transparency and Unfair Rejections
I have been looking for a rental property in the Lulea area through HomeQ and have faced rejection on nearly 10 applications. Although all my documents were properly submitted and complete, I have yet to receive any clear reason for these refusals. The responses I get are usually just that "the landlord makes the choice," which feels dismissive and unhelpful. This lack of clarity and support has put me in a very challenging position. As a renter, I believe it is reasonable to expect transparency regarding why applications are declined and to have a fairer, more open process. I strongly encourage HomeQ to improve communication and provide better assistance to applicants.

Reply from HomeQ
väldigt bra upplevelse, jag hittade en jätte fin legenhet genom Home q
i found really quickly mya new appartment and home q helped me a lot

Reply from HomeQ
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







