HomeQ Reviews 

7,401
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

easy to contact, smooth and clear guidance till the contract. Would be better if can have the floor plans for every apartment before we vist for view.

Rated 5 out of 5 stars

I discuss my problem with Willhem customer service and staff. They act efficiently and take actions. I believe that in future they will stand with me in every matter. A good customer service is when y... See more

Company replied

Rated 5 out of 5 stars

HomeQ is very user-friendly and easy to navigate. After collecting a reasonable number of points, you can start applying for apartments in your preferred areas, although your chances of being select... See more

Company replied

Rated 5 out of 5 stars

Finding long-term, first-hand rental housing in Sweden can be challenging as a foreigner, but HomeQ makes it easy and accessible to everyone! Also, as a HomeQ+ user, knowing my chances to get apartmen... See more

Company replied

Company details

  1. Real Estate Rental Agency
  2. also in
  3. Automation Company
  4. Software Company

Written by the company

HomeQ är Sveriges största marknadsplats för förstahandslägenheter. Bli medlem idag helt gratis och sök bland tusentals lediga lägenheter från både privatvärdar och kommuner. En och samma kö för alla hyresvärdar, från Ystad till Karesuando. Hitta ditt drömboende snabbt, tryggt och utan krusiduller.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(7,401)

1,424 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

easy to contact

easy to contact, smooth and clear guidance till the contract.
Would be better if can have the floor plans for every apartment before we vist for view.

30 September 2026
Rated 2 out of 5 stars

It was quite difficult to find an…

It was quite difficult to find an apartment, even with a high number of queue points. Some apartments didn’t respond at all, while for others, no offer was sent.

I also took the HomeQ+ subscription, but unfortunately, I didn’t feel that I received any real benefit from it. The only responses I received were for apartments with higher rents, and I ended up losing all my queue points on them. In hindsight, I could have potentially gotten similar apartments with far fewer queue points.

Even after having accumulated queue points for five years, I didn’t feel that I received much benefit from them, which was quite disappointing.

24 September 2026
Rated 5 out of 5 stars

Perfect

Service’s. 100 percent
Response 100 percent

1 September 2026
HomeQ logo

Reply from HomeQ

Hi Nabeel,

Thank you so much for the kind feedback, we truly appreciate it!

Best regards,
HomeQ

Rated 5 out of 5 stars

I got apartment from homeq

I got apartment from homeq , excellent 👌

4 September 2026
HomeQ logo

Reply from HomeQ

Hi Azhar,

We are very glad to hear that, congratulations and thank you for your feedback!

Best regards,
HomeQ

Rated 4 out of 5 stars

Hello

Hello
I am so happy for the services you gave me . I appreciate to have this apartment after so many years of trying to get an apartment. Home services is nice, I good quick response and help with the chatt help. I appreciate 🙏

25 August 2026
HomeQ logo

Reply from HomeQ

Hi Irene,

Thank you so much for the feedback - we truly appreciate it!

Best regards,
HomeQ

Rated 5 out of 5 stars

Everything is smooth and good

The experience was very good and fair and appreciated

24 August 2026
HomeQ logo

Reply from HomeQ

Hi Faran,

We are so happy to hear that, thank you so much for your kind feedback!

Best regards,
HomeQ

Rated 4 out of 5 stars

Houses shown are high quality

Overall good. The only issue is sometimes the timing is bit off between when we show interest to know when viewing happens. Wish there is more time and rough timeline from the ad being announced to interest to viewing.

17 August 2026
HomeQ logo

Reply from HomeQ

Hi Krishna,

Thank you for the feedback, we appreciate it!

Best regards,
HomeQ

Rated 5 out of 5 stars

HomeQ was extremely helpful in finding…

HomeQ was extremely helpful in finding a great house for rent. The process was straightforward, easy to navigate, and made our home search stress-free.

14 August 2026
HomeQ logo

Reply from HomeQ

Hej Bhushan,

Thank you for your kind review! We're very happy to hear that HomeQ made your search for a new home straightforward and stress-free. Congratulations on your new home!

Kind regards,
HomeQ

Rated 3 out of 5 stars

All good except language

All good except language. It will be better to have option to change web page language to English.

14 August 2026
HomeQ logo

Reply from HomeQ

Hej Taylan,

Thank you for your review and your feedback! We're glad to hear that you've had an overall good experience with HomeQ. We also appreciate your suggestion regarding the possibility of using the website in English and will take your feedback with us.

Kind regards,
HomeQ

Rated 5 out of 5 stars

Smooth and nice experience!

I've found a first hand contract from first attempt in the area I really wanted to live in. Took me 48 hours from applying to signing a contract.

14 August 2026
HomeQ logo

Reply from HomeQ

Hej Anatoli,

Thank you for your review! We're very happy to hear that you found a first-hand contract in the area you wanted, and in only 48 hours. Congratulations on your new home!

Kind regards,
HomeQ

Rated 5 out of 5 stars

Great Service and Clear Communication.”

The rental process was smooth, the property matched the listing and the communication was clear. I’m satisfied with my new home.”

14 August 2026
HomeQ logo

Reply from HomeQ

Hej Mani,

Thank you for your kind review! We're happy to hear that the rental process went smoothly, that the property matched the listing and that the communication was clear. We hope you'll enjoy your new home!

Kind regards,
HomeQ

Rated 1 out of 5 stars

Lack of Transparency and Unfair Rejections

I have been looking for a rental property in the Lulea area through HomeQ and have faced rejection on nearly 10 applications. Although all my documents were properly submitted and complete, I have yet to receive any clear reason for these refusals. The responses I get are usually just that "the landlord makes the choice," which feels dismissive and unhelpful. This lack of clarity and support has put me in a very challenging position. As a renter, I believe it is reasonable to expect transparency regarding why applications are declined and to have a fairer, more open process. I strongly encourage HomeQ to improve communication and provide better assistance to applicants.

10 August 2026
Unprompted review
HomeQ logo

Reply from HomeQ

Hej Mehmet,

Thank you for taking the time to share your feedback. We understand that it can be frustrating to apply for several apartments without being selected, especially when your profile and documents are complete.

HomeQ is a marketplace where landlords advertise their available apartments. Each landlord sets their own rental policy and decides which applicants are invited to viewings and ultimately offered a contract.

We understand your wish for greater transparency and appreciate you sharing your experience with us. We continuously work to make the application process and the information available to applicants as clear as possible.

Kind regards,
HomeQ

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