The lady I saw was so reassuring and professional as it was the first time I had wax removed . She made the whole process comfortable and easy. I would recommend this firm whole heartedly.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was very impressed with the service at Hidden Hearing. I completed an enquiry form on a Friday evening, and had an appointment booked by the Monday morning. Andrew explained everything clearly and t... See more
Andrew at the Ipswich branch has been professional, honest & courteous throughout the consultation, supply & follow up stages of my recent need for hearing aids. Kayleigh always greets my arrival in a... See more
The ear wax removal was effective and the staff friendly and efficient. I was given a clear explanation of what was about to happen and she was very reassuring. The procedure was pain free and I was v... See more
4.8
Excellent
110 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and after service
I have had my hearing aids for 4 years now, but the level of service and care is still as good as day 1. I was allowed to try the latest models with no obligation and absolutely no pressure to buy.
12 April 2024
Very friendly and efficient service
Very friendly and efficient service. I’m always given plenty of time and never feel rushed.
9 April 2024
Excellent service as always
3 April 2024
very friendly and informative
23 March 2024
Nick Lovett came to do my hearing test…
Nick Lovett came to do my hearing test at my home today he was very polite and honest about my hearing it was very helpful I am glad I contacted hidden hearing
22 February 2024
Unprompted review
We had excellent treatment from Debbie…
We had excellent treatment from Debbie today for ear wax removal. A lovely lady who did an excellent job without any problems at all. Explained everything would highly recommend
13 February 2024
Unprompted review
The first hearing test was very…
The first hearing test was very thorough which I learnt a lot from,the next visit was fitting which went well.staff very helpful
31 January 2024
Stepping up to the plate ....
Kayleigh managed to grab me an appointment at short notice with technician Debbie, to remove wax that was making hearing difficult - many, many thanks to both.
5 December 2023
Unprompted review
Thank you!
The service I received was brilliant. Andrew was very understanding and supportive throughout the whole process, including the aftercare. I would highly recommend Hidden Hearing, my hearing aids have completely changed my life and have given me much more confidence! Thanks Andrew!
21 October 2023
Unprompted review
Life Changing!
Andrew at the Ipswich branch has been professional, honest & courteous throughout the consultation, supply & follow up stages of my recent need for hearing aids. Kayleigh always greets my arrival in a cheerful, friendly manner & never fails to advise of forthcoming appointments. I initially found my need for hearing aids quite a daunting experience but this has become a life changer in a positive way! Many thanks to you both for playing such a big part in this.
27 October 2023
Unprompted review
My life has changed
It’s been 5 years I walked through their door and my life has changed.
Andrew helped me a lot with his professionalism, care and friendliness. He answered all my questions and blew away all my concerns.
Kayleigh is very friendly and helpful. She always finds the best appointment for me and kindly remind me on it 2 days before.
If I need any help their door is open all the time.
Thank you both for everything.
21 September 2023
Unprompted review
A very helpful non-pushy meeting with…
A very helpful non-pushy meeting with very clear explanations of what it was about and what was going to happen. Helpful and v encouraging conclusion - I am grateful and heartened.
17 May 2023
Unprompted review
Wax Removal
My Wax treatment by Debbie was excellent, combing professional expertise with a friendly attitude that put me completely at ease
.
25 April 2023
Unprompted review
Super Service
Appointment for wax removal. Lovely environment, on time, friendly staff and a comprehensive service inc. photos and videos of ear canal in case of other issues. Painless and super smooth service from Debbie.
11 April 2023
Unprompted review
My consultant is very pleasant and…
My consultant is very pleasant and appears to know his business well.
2 April 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.