Audika - Folkestone Reviews 

105
•
TrustScore 5 out of 5

4.9

Sandgate Road 140, CT20 2TE Folkestone, England, GB

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Rated 5 out of 5 stars

The staff at Audika have been unfailingly polite, friendly and efficient since James first visited the company (then called Hidden Hearing). Nicky, the audiologist, is excellent. Knowledgeable, he... See more

Rated 5 out of 5 stars

Just had my (free) hearing test at the Folkestone branch with Nicky. Very comprehensive test, everything was clearly explained and staff friendly and personable. Profesional organisation and will... See more

Rated 5 out of 5 stars

I needed an ear wax removal process. I’d been to Audika before (when they were Hearbase) and received excellent service. This time I had considered going somewhere more local to me, but I decided to g... See more

Rated 5 out of 5 stars

I visited Audika (Hidden Hearing) 140, Sandgate road, Folkestone recently for an audiology appointment. I found the whole experience impressive... I received multiple tests assessing my hearing. Th... See more



Contact info

  • Sandgate Road 140, CT20 2TE, Folkestone, England, United Kingdom

  • 08000372080

4.9

Excellent

TrustScore 5 out of 5

105 reviews

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4.9

All reviews

(105)

5,987 reviews in the last 12 months

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Rated 5 out of 5 stars

Ear wax removal

The practitioner I saw was lovely and very professional. She explained what she was going to do, answered all my questions and removed the wax from my ears (which was very compacted) effectively and confidently. Very pleased and grateful to be able to hear again!

5 September 2025
Unprompted review
Rated 5 out of 5 stars

A really good experience from booking…

A really good experience from booking through to the session on the day, which I did jointly with my wife. We don’t wear hearing aids but are at that age when it’s worth checking. We were very reassured to learn we both have normal hearing and don’t need hearing aid support for the next few years at least. The audiologist, Nikki, was brilliant. Thanks.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

An excellent service at a reasonable price.

Dealt with very professionally. Everything well explained as I had never had any problems with my ears but I was aware my hearing was not what it should be. I was relieved to be told that I had a build up of wax which was something that had never happened before. It was yet another symptom of getting old ( I am 76). The wax was easily and painlessly removed and when a hearing test was carried out I was pleased to hear that my hearing was in the normal range.
An excellent service at a reasonable price.

21 August 2025
Rated 5 out of 5 stars

Professional service

Booked appointment as as with all things age related wondered if my hearing was deteriorating
Saw Nikki and had thorough test well explained and professional and good news is all was fine

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, professional and informative service. I left feeling great after ear wax removal.

3 July 2025
Rated 5 out of 5 stars

A very good experience throughout

A very good experience throughout. Hidden Hearing carried out a thorough set of tests, spending time to understand my history and gather any information that may be relevant. Results were explained clearly and put into context.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Caring and professional service

From the moment I arrived for my appointment I was made to feel welcome. The competent and informative staff from reception to audiologist were professional and thorough. The tests I had were different and more thorough than any I'd had before. The audiologist explained each one in enough detail for me to understand, which I greatly appreciated.

21 May 2025
Rated 5 out of 5 stars

Niki was very professional

Niki was very professional, lovely to talk too explained everything as we went through the process.
I felt I could ask her anything without feeling embarrassed, and I didn’t feel rushed. Thank you

16 May 2025
Rated 5 out of 5 stars

Pleasant and professional.

I could not have asked for more with Nikki at Hidden Hearing in Folkestone.
A lovely personable lady and at the same time very professional explaining all very clearly.
An extremely comprehensive hearing test with all the most up to date testing equipment.

Robin Lloyd.

16 April 2025
Unprompted review
Audika - Folkestone logo

Reply from Audika - Folkestone

Thank you for your wonderful review Mr Lloyd.

It's great to hear that Nikki and the team in Folkestone were both friendly and professional and that you enjoyed the benefit of our advanced audiology equipment.

Naturally, if we can do anything for you in the future, please do not hesitate to reach out to us; we'd be happy to help.

Kind Regards,

Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

Great service

Great service, had my hearing aids for 2 years. The recent visit was for hearing aid service and hearing test. Although I need wax removal to have the hearing test, a referral to my GP was completed straight away. They were very professional and helpful.

11 April 2025

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