This was really an excellent job done. My front door lock had broken and I called Aspect on the recommendation of my partner who has used them on plumbing issues recently. Jack made a great repair... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found Aspect online and unlike many other companies, they were instantly easy to reach, very clear with their pricing and came out within a few hours. They were were nice, thorough and did what they... See more
The staff member on the phone made booking the appointment very easy. She explained the prices clearly and advised the difference between the weekend rate as opposed to the rate during the week, so we... See more
Company details
About Aspect
Written by the company
No1
in the South East
for all your
maintenance needs.
Book Now
Covering more trades than anyone else, Aspect is London and the South East's most helpful team of multi-trade property maintenance experts. We have tradespeople available 24/7, 365 days a year.
Whether you need a tradesperson to start fixing a problem straightaway or you'd like an estimator to visit and provide a quote for planned work, we are here to help!
All our tradespeople are vetted and accredited experts, and the Aspect Guarantee covers our workmanship for up to 12 months.
Air Con | Decorating | Drainage | Electrics | Plumbing | Leak Detection | Fire Safety | Carpentry | Roofing | Refurbishments | Handyman | Heating
Customer Service
At Aspect, we understand that sometimes things don't go as planned, and that can be frustrating. Our dedicated Customer Service team is here to support you every step of the way. Your satisfaction is our priority, and we are committed to resolving any issues you may encounter. Click the button to call us for assistance.
Contact info
E7, Barwell Business Park, Leatherhead Road, KT9 2NY, Chessington, United Kingdom
- 020 3411 6120
- enquiries@aspect.co.uk
- aspect.co.uk
4.0
Great
20K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Aspect
We appreciate you acknowledging our staff's professionalism. Thank you for your positive feedback!
Easy to contact online good…
Easy to contact online good communication all the way through and Peter was very friendly and efficient he managed to do the electrical work we had put off for a while. we are very happy with the results thankyou
30 April 2026
Reply from Aspect
We appreciate your positive feedback. We're happy to hear that it was easy to contact us online and that the communication was good. We're also glad that the work was completed efficiently.
Your employee was very patient and…
Your employee was very patient and helpful.
Ten out of ten
30 April 2026
Reply from Aspect
We're so happy to hear that our employee was patient and helpful! Thank you for sharing your experience with us, we appreciate it greatly.
Excellent Electrician!!!
The website to book the Electrician was easy to use. Confirmation of the booking was quick and detailed. Bright was punctual and completed the job well!!!!
30 April 2026
Reply from Aspect
We're happy to hear that the booking process was easy and the confirmation was detailed. We're also glad that the electrician was punctual and efficient. Thanks for your feedback!
Very professional leak detection…
Very professional leak detection carried out by Kristian Ivanov, who helped me greatly through insurance application. Kristian's work and his reports were of the highest quality.
30 April 2026
Unprompted review
Reply from Aspect
We're happy to hear that the leak detection service was professional and of the highest quality. We appreciate your positive feedback regarding the assistance with your insurance application.
Reply from Aspect
We appreciate you sharing your feedback, we are so happy to hear that you found our engineer to be fast, polite, and helpful!
Pest control
Aspect outsource for pest control. The advert said the contractor comes with his tools such as camera to show where the pest holes are. Contractor did not attend with this equipment. So that is not according to the advert. It was a fixed fee of £177 plus Vat so £205 for two visits. The work carried out was putting bait down. Second visit to take place.
28 April 2026
Reply from Aspect
We're happy to hear that your service was prompt and efficient. Thank you for your positive feedback, we appreciate it greatly.
thank you for your rapid help on the…
thank you for your rapid help on the issue
appreciated
23 April 2026
Reply from Aspect
We're happy our assistance resolved the issue quickly for you. We appreciate your positive feedback and are grateful for your time.
Prompt and efficient service
Prompt and efficient service. Agent was professional. knowlegeable and courteous.
29 April 2026
Reply from Aspect
We are happy to hear that you received prompt, efficient, and courteous service. We appreciate you taking the time to leave us this feedback.
Was quoted 10x the real value
Was quoted £1300 on top of a £200 initial visit. Went to a different company and was charged £120 for the whole job instead. And it took them less than an hour to do job, which was less time than the initial visit from the aspect guy, who did absolutely nothing.
Response to reply: that is beside the point. The point is a different company actually fixed the damage (instead of just disconnecting a circuit) and ran all tests for less than 10% of what you charged me. Your company (or at least this one guy) are completely predatory and abusive and take advantage of your customers. And he should never have taken the amount of time that he did to do just that, so clearly incompetent too.
9 April 2026
Unprompted review
Reply from Aspect
Thank you for your feedback. The engineer who attended had diagnosed the issue and partially restored electricity to the property. Due to the damages to the circuit he created a quotation for repairing this damage, testing all circuits and producing certification for safety purposes. After a review of the service provided there has been no fault found with his workmanship or the time he spent completing this job
Greatly appreciate the electrical…
Greatly appreciate the electrical engineer Lewis who came to my property, friendly, helpful, on time, cleared up and went above and beyond, could not fault him. Company themselves need to improve, do not appreciate a phone call 8pm on a Friday evening asking if I wanted a job done when I had already paid for the deposit and after they read the notes then acknowledge that.
28 April 2026
Reply from Aspect
We're happy to hear that you had a positive experience with our engineer. We appreciate your feedback regarding the call and acknowledge the need to improve our communication. We'll review our procedures to prevent similar situations. Thank you.
Suboptimal service, lack of solution / follow up
Engineer came to fix toilet, after 3 hours he said he couldn't fix it and that will follow replacement of the tanker. No follow up, I have to chase and call Aspect for un update and a solution. Not sort of service I was expecting.
17 April 2026
Very helpful and capable service
29 April 2026
Reply from Aspect
We appreciate you taking the time to share your positive experience with our helpful and capable service. Thank you for your feedback.
Used for drains
Used for drains, the guy who came, came back the next day. All I could see was 1 pipe cut, when I asked what he had done the day before he couldn’t explain.
There very expensive also
29 April 2026
Reply from Aspect
We appreciate your feedback and regret that you had this experience. We'll review this service and pricing issue to ensure better service in the future. Your account manager will be in contact today to address your concerns.
Kai was very helpful in diagnosing the…
Kai was very helpful in diagnosing the issue and accommodating , we would recommend Kai
22 April 2026
Reply from Aspect
We're happy to hear that the diagnosis and accommodation were helpful. We appreciate your recommendation and are grateful for the feedback.
Reply from Aspect
We appreciate you sharing your experience with us, and we are so happy to hear that you found our service to be prompt and polite.
engineer Frankie great guy
engineer Frankie great guy , always communicative and positive
much appreciated , an asset to the company
24 April 2026
Reply from Aspect
We appreciate you sharing your positive experience! We're happy to hear that the engineer was communicative and positive. It's great to know that they are appreciated.
on time explained well done quick
23 April 2026
Reply from Aspect
We're glad our service was on time, well-explained, and quick. Thank you for your positive feedback; we appreciate it very much!
Reply from Aspect
We're glad you found our service helpful and efficient. Thank you for your positive feedback, we appreciate it!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.