THE LEAK DETECTION COMPANY Reviews 1,242

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and knowledgeable approach, often highlighting their helpfulness and clear communication. The service provided is frequently described as excellent, with many people appreciating the efficiency and thoroughness in identifying and often resolving issues. Reviewers also commend the quick response times and the ease of contact with the company. However, some customers also noted that the service can be expensive, with a few expressing dissatisfaction when a leak wasn't found despite the cost. Conversely, some people felt that the transparent pricing and the quality of the service justified the expense.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the engineers for being... See more

Service

Clients share positive opinions on service, frequently highlighting its professionalism, efficiency, and... See more

Response time

Users describe positive interactions with response times. Many customers praise the prompt communication,... See more

Price

Customers had ambiguous experiences with price. Many reviewers found the service to be expensive, with some... See more

Customer communications

Customers consistently note positive experiences with contact. Many reviewers found it easy to book... See more

Based on these reviews

Rated 5 out of 5 stars

Such a friendly and helpful team from start to finish. Engineer arrived on time, was really personable and respectful, happily wearing a face mask during the visit to accommodate personal health i... See more

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Rated 5 out of 5 stars

Excellent service. Friendly plumber. Explained the process thoroughly. Correctly identified asbestos materials during process. Managed to leave us with hot water while we waited for asbestos to be rem... See more

Rated 5 out of 5 stars

Very good experience. Booking an appointment was quick and easy. The engineer Simon arrived bang on time, and was both friendly and professional. He explained everything that he was doing, helped by p... See more

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Rated 5 out of 5 stars

The Leak Detection Company were very quick and responsive in booking in with me. They found the leak and fixed it within 2 hours. Which 2 other plumbers couldn't locate. Yes it's expensive, but honest... See more

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Rated 5 out of 5 stars

From the first moment of meeting the engineer I had immediate trust. He arrived exactly on time and came across really well; knowledgeable and personable. A real professional. He also clearly had a... See more

Rated 5 out of 5 stars

Jamie was superb - super clear and knowledgable. We received a comprehensive report within 24 hours which really helped us with our next steps to solving our issues. I would absolutely recommend as th... See more

Rated 5 out of 5 stars

Sunny was great. He was friendly and polite and worked thoroughly to make sure he worked out all the necessary procedures to eradicate the possibility of our damp issues being caused by any pipe work.... See more

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Rated 5 out of 5 stars

The Leak Detection Company were great from start to finish and I wouldn’t hesitate to recommend them. Easy to book, great clear advice from Claire and Sam who responded to follow up questions quickly.... See more

Rated 5 out of 5 stars

Elliot was brilliant. Really professional, friendly and efficient. He found the leak relatively quickly but explained all the steps he was taking and was really helpful giving advice and outlining nex... See more

Rated 5 out of 5 stars

Very happy with the service provided, in order to detect and repair multiple problems related to damp in our kitchen. Many thanks to Anthony the engineer who visited the site. He was very clear with... See more

Company replied

Rated 5 out of 5 stars

Was easy to book, lovely lady on the phone. Our leak detector Simon was a very pleasant person to deal with. Was thorough in testing visible signs, then took to the gas to delve deeper. We were a lit... See more

Rated 5 out of 5 stars

Incredible Team and Service Couldn't have asked for more from the team. They knew our leak was urgent so were able to send out an engineer within two days following a cancellation. Our engine... See more

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Rated 5 out of 5 stars

An all round good experience. Good comms ahead of the visit and, when he arrived, Andy got straight to work detecting a troublesome ceiling leak with his camera and infrared monitor. Throughout the ti... See more

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Rated 5 out of 5 stars

Great! After others failed to spot the problem, even though it was a simple one, it was found it within an hour! He then went on to double check everywhere and pressure tested the system. My engineer... See more

Rated 5 out of 5 stars

The engineer methodically traced the central heating runs using a thermal camera, prior to using gas detection to identify the underfloor leak. Throughout he kept us informed of what he was d... See more

Rated 5 out of 5 stars

Found via a Google search and chosen because of first impressions of website. Very easy to book an appointment when I called them. Very clear communication and explanation of the process. Ge... See more

Rated 5 out of 5 stars

The leak detection company were amazing. Called them late on Wednesday to say I had a suspected leak, they came out the next morning and uncovered the source. While they couldn’t solve my leak that da... See more

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Rated 5 out of 5 stars

Its never a good experience having a leak but TLDC responded quickly to investigate a likely leak (spinning roadside meter). The office team were helpful and professional and an engineer (Anthony) wa... See more

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Rated 2 out of 5 stars

A very nice guy came out, but honestly, it was just too expensive. left me £1000 lighter without a fix. In fairness, his departing Hail Mary "let's see" what tomorrow brings did actually reveal the pr... See more

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Rated 5 out of 5 stars

Very professional reliable company. The chap that came out to inspect was so polite and smart and on the ball. He spent a long time explaining everything to us and even offered to speak to the build... See more

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Rated 5 out of 5 stars

A really positive experience all around. Jonathan turned up on time and was immediately very friendly. He explained clearly what he was going to do and then got on and found the leak. He proceeded to... See more

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Rated 5 out of 5 stars

The Leak Detection Company, engineer Jamie who attend to investigate a leak in my property, was very professional and polite. He had shown great professionalism, knowledge and patience in explaining t... See more

Rated 5 out of 5 stars

Great. Took time to understand why I had called them out, explained what they would do, kept us updated with what was happening throughout the process. All in a very friendly way. They clearly l... See more

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Rated 5 out of 5 stars

I recently had a leak in my house that was proving incredibly difficult to trace, but thanks to Andy it was found and fixed. Throughout the entire process, Andy kept me fully informed, explain... See more

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Rated 5 out of 5 stars

I've been blown away by the amazing service, truly. I've dealt with so many companies who often have poor response times, long delays for reports and poor service however I am so glad I chose this... See more

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Rated 5 out of 5 stars

Great service from The Leak Detection Company. I picked them from the internet (which is always a bit scary); read some reviews which were all glowing (are they all real?). I thought I would g... See more

Rated 5 out of 5 stars

The knowledge of water systems that our LDC engineer had enabled us to understand our system better, and to then prove to the Water Board that we do not have a leak. Something that we are told every... See more

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Rated 5 out of 5 stars

Nick was really friendly, and put the property owners at ease. He kept me informed throughout his visit and sent photos and videos with detailed explanations. Thorough and very helpful, highly recom... See more

Rated 5 out of 5 stars

Reasonably priced, good availability, quick results. Anthony was friendly, clear, and polite. He explained and tested everything resulting in a fast fix. Reports arrived the very next day.

Rated 5 out of 5 stars

Excellent service from this company from start to finish. Simon was very helpful and professional. He called me when he was on his way to give me an estimated time of arrival. He located the leak quic... See more

Rated 5 out of 5 stars

Professional service throughout. Arrived on time, respectful of property, worked systematically to identify the leak. The service isn’t cheap - but you are paying for peace of mind.

Rated 5 out of 5 stars

I was very happy with the results from the Leak Detection Company. Andy was very professional, explained everything he was doing, found the leak in the heating and repaired it. He work was very... See more

Rated 2 out of 5 stars

We have a Leak from our central heating system pipes. The leak detection company were unable to trace the leak 4 hours later & a hefty bill we are no where closer to knowing where the leak is.... See more

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Rated 5 out of 5 stars

As a managers for a complex of 39 apartments, this is the fourth time we've used LDC. Each time the problem has been resolved quickly. LDC is both consistent and professional - we have no hesitati... See more

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Rated 5 out of 5 stars

Nick, the operative, came on time and quickly got to work with his expertise and established the most likely point at which an underground supply pipe had failed and burst without any above ground evi... See more

Rated 5 out of 5 stars

Two companies that we called could not detect the leak, so we called the Leak Detection Service and I’m glad we did. Anthony came in with a big smile on his face, very friendly and willing to help.... See more

Rated 5 out of 5 stars

I was really impressed with the service provided by The Leak Detection Company. Anthony, the engineer, arrived on time and immediately made a great impression with his friendly and professional manner... See more

Company replied

Rated 5 out of 5 stars

The engineer was puntual and polite. He carried out the task in hand professionally and did indeed find the cause of the leak. I would highly reccommend the service you provide. I am only sorry that y... See more

Rated 5 out of 5 stars

Very professional service: We had a leak in the downstairs central heating system. The central heating pipes were buried under a concrete and quarry tiled floor. We were not too optimistic about fin... See more

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Rated 5 out of 5 stars

We’ve had the privilege of using LDC’s leak detection service on numerous occasions, and they have consistently delivered an exceptional level of professionalism and thoroughness. Their pricing is t... See more

Rated 5 out of 5 stars

After a few google searches i chose to go with the Leak detection company after good reviews . I can honestly say i felt happy paying for the services as the leak specialist Simon was a pleasur... See more

Rated 5 out of 5 stars

Andy the engineer arrived on time and after a quick survey of the area in question started the track and trace process immediately. It took some time to locate the possible area of the leak in the cen... See more

Rated 2 out of 5 stars

It would have been helpful if the account was shared between the three properties as agreed rather than giving it to me. This puts me in a position of a debt collector. The quality of the wrok was ver... See more

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Rated 5 out of 5 stars

Boiler kept loosing pressure and was told I have an under floor leakage which was found today by leak detection Ltd. Engineer was quite good with his findings

Rated 5 out of 5 stars

Very happy with the service we received from The Leak Detection Co.The engineer was on time and always polite. He fully explained how he was going to try and find the problem,which he did after severa... See more

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Rated 5 out of 5 stars

Called The Leak Detection Company concerning a leak that I couldn't find the source of. Nick arrived at 08:30 the following morning. Within 90 minutes he had not only found the leak but identified th... See more

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Rated 5 out of 5 stars

The engineer arrived right on time. He was very professional, explained his plan in detail how he would investigate the leak. He was very methodical as he proceeded and adjusted his plan accordingly t... See more

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Rated 5 out of 5 stars

Nick and Elliot were superb. They were both professional and knowledgeable and kept me informed at each stage of the detection process. They also explained what would be required to resolve the probl... See more

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Rated 5 out of 5 stars

After receiving quotes from several leak companies, I was very happy we went with these guys in the end (persuaded by the good Trustpilot reviews and responsive admin). Everything was very effic... See more

Rated 2 out of 5 stars

Very polite operative, well planned and set up. But did not locate the leak despite the area being opened up and clear, and it cost us £600 for zero return

Company replied

Rated 4 out of 5 stars

The engineer arrived on time, worked diligently, was clean, tidy and resolute. Unfortunately it all took longer than expected and although the leak was found, there was no possibility of fixing it wit... See more

Rated 5 out of 5 stars

A great experience,Sunny Doal was very professional, arrived spot on time,explained everything that was going to happen in a calm and friendly manner. By mid afternoon the main leak had been found and... See more


Company details

  1. Plumber

Written by the company

Established 2008, we are an independent family run business offering a nationwide domestic and commercial leak detection service. Using non-invasive methods, including thermal imaging, gas tracing, acoustic and endoscopic camera, we can accurately diagnose and locate hidden leaks, including mains water, hot/cold, heating, waste/drains, and flat roof. Our equipment works in a range of property constructions, including through concrete floors. Our employed engineers (DBS checked for peace of mind) are qualified and experienced plumbers. Most leaks can be exposed and repaired on the same day, by the same engineer. In domestic properties, we offer a ‘no find – no fee’ guarantee on internal hot and cold pipes (excludes heating and incoming mains, T&C’s apply). We provide a detailed written report with photos, typically the next working day, suitable for assisting with an insurance claim.

No Find - No Fee Guarantee

On domestic hot and cold leaks

* excludes Domestic heating & Domestic incoming mains pipework & all Commercial Leak Detections. T&Cs apply

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

This company is very professional

This company is very professional. They replied promptly to my enquiry and followed up with text messages. Managed to fit us in even on Good Friday. Arrived promptly for appointment and went about the task of finding a leak in our CH system with efficiency explaining what they were doing. It wasn't a leak as such but probably an evaporation leak as valves on radiators were loose. The system has been working without problems now and it was great peace of mind to have it sorted. A written report was sent with recommendations . Thank you

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Elliott Westwood - TOP recommend.

I recently had Elliott from a leak detection company come out to investigate a suspected issue, and I couldn’t be more impressed with the service he provided. From start to finish, Elliott was professional, punctual, and extremely knowledgeable.

He took the time to thoroughly assess the situation, explaining each step of the process in a clear and reassuring way. His expertise was evident as he quickly and accurately identified the source of the leak with minimal disruption. What really stood out was his attention to detail and commitment to getting the job done properly.

Not only did he resolve the issue efficiently, but he also offered helpful advice on preventing similar problems in the future. It’s rare to find someone so dedicated and trustworthy in their work.

I highly recommend Elliott to anyone in need of leak detection services—an absolute credit to his company.

2 April 2026
Rated 5 out of 5 stars

Professional service throughout

Professional service throughout. Arrived on time, respectful of property, worked systematically to identify the leak. The service isn’t cheap - but you are paying for peace of mind.

2 April 2026
Rated 5 out of 5 stars

Very impressed, but expensive

Was easy to book, lovely lady on the phone. Our leak detector Simon was a very pleasant person to deal with. Was thorough in testing visible signs, then took to the gas to delve deeper. We were a little concerned when nothing was showing, but the last place he visited showed a spike in gas, then he tested for dampness and bullseye - he’d found the leak. Some joiners had put a pin through a pipe 😭. Was very pleased to find the cause of our issues after many many weeks scratching our heads. The only minor negative was the price which came to nearly £800 to find the leak (up to 3 hours) and 1.5 hours to cap the pipes. However, you can potentially claim on insurance - but in our case the excess was nearly as much. Surprise, surprise the joiners are not returning my messages. If you want a leak found then these guys are impressive, but it’ll cost.

2 April 2026
Rated 5 out of 5 stars

Excellent and Efficient Service

Easy to make an appointment and all fully explained. Engineer was on time and was very helpful with all aspects of the service. All completed on time and full report issued the next day with everything explained.

8 April 2026
Rated 1 out of 5 stars

The water Leak was in the boiler

The water Leak was in the boiler. Your employee should have checked that. An elementery mistakr

16 March 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Dear Mrs Henderson,
I have emailed you today to see if we can resolve your complaint, as we've not been contacted prior to you leaving this review to make us aware of an issue. I can be reached on 01483310888 or admin@theleakdetectioncompany.co.uk.
Having reviewed our report and spoken to our engineer, I understand we did complete a visual inspection of the boiler, with no obvious fault identified. However, we are not boiler specialists, and we do recommend a Gas Safe qualified heating engineer is instructed prior to us attending to rule out a possible boiler fault. We did complete thorough testing of your heating pipework, and identified a suspected leak location in your kitchen, which was not nearby to your boiler.
Regards,
Kim Cheney - Director

Rated 5 out of 5 stars

The Leak Detection Company - Engineer Elliot.

The Leak Detection Company was referred to by my friend as they were very reliable & efficient. Claire at the office took note of all the challenges the engineer might have to face as it was a rental property with 2 severely disabled children.
Engineer Elliot that came to attend arrived early & after greeting him he was willing to wait the 30 or so minutes to attend at the time of the appointment.
Elliot managed to find the leak almost immediately & began straight away to rectify the found leak.
unfortunately after turning the water on there was another leak which he then began to fix. In all he temporarily repaired 5 leaks but then advised that I really need to engage a plumber & get the water lines surface mounted & the whole wet bathroom area dried out professionally because the cost could become extortionate as the old underfloor copper piping was severely corroded.
I'm now in the process of consulting with the Insurance company to deal with Aspray who can totally bespoke the whole project as the tenants have 2 wheel chair bound children whose needs also require to be taken into consideration. All in all Elliot provided sound advice & not only rectified the main leaks but also offered indispensable advice on how to go about getting the issue permanently fixed.

31 March 2026
Rated 5 out of 5 stars

Just superb

Jamie was superb - super clear and knowledgable. We received a comprehensive report within 24 hours which really helped us with our next steps to solving our issues. I would absolutely recommend as this company is fab to deal with from start to finish.

27 March 2026
Rated 5 out of 5 stars

The leak from nowhere

I contacted this company because I had a leak my plumber had been unable to trace. Nick came and was incredibly professional. He had all kinds of devices for tracing moisture in the walls etc but also a keen sixth sense for what might be going on. He was courteous and made every effort to keep me informed of where his thinking was. He produced a very thorough report with clear follow up recommendations. From there I was able to go to a construction surveyor who read Nick’s report and was able to carry on from where Nick had left off (i.e. the leak was not coming from inside the building).

12 March 2026
Rated 5 out of 5 stars

Great service from The Leak Detection…

Great service from The Leak Detection Company. I picked them from the internet (which is always a bit scary); read some reviews which were all glowing (are they all real?). I thought I would give them a go.

When I called, the office advised they wouldn't come out until I'd monitored my system to establish who quickly the water pressure was falling. I thought this is a genuine company; not just after a quick buck. I called them back after monitoring the system and Jamie visited on 20 March. He was punctual, had quality shoe covers and was very polite.

Jamie not only found the leak in my heating system, he also identified a leak in my downstairs toilet (thanks Jamie), that had probably been going on for quite a while.

I have absolutely no hesitation in recommending The Leak Detection Company.

20 March 2026
Rated 5 out of 5 stars

I recently used The Leak Detection…

I recently used The Leak Detection Company for plumbing issue, and I couldn't be happier with the service provided by Jamie. He was incredibly professional, punctual, and thorough in his investigation. Jamie took the time to explain everything clearly and left the site clean and tidy. If you're looking for a reliable, expert plumber who truly knows their craft, I highly recommend Jamie!

19 March 2026
Rated 5 out of 5 stars

5 stars – Highly Professional and Excellent Service!

I recently used The Leak Detection Company for a suspected underground supply pipe leak at my home in London E13. From the first enquiry, their response was incredibly fast – they replied within hours and even brought the appointment forward to the next day.

The engineer, Jimmy, was outstanding! He arrived on time, explained everything clearly and patiently step by step – from the stop valve test to the different detection methods (thermal imaging, acoustic, tracer gas etc.). He took his time to make sure I fully understood what was happening, even showed me the live results on site.

The report is by far the most detailed one I've ever seen: full of clear photos, exact location details, testing process, results explanation, and recommendations. It was perfect for my home insurance claim (Halifax trace and access reimbursement).

The whole team is very professional, honest about pricing (minimum charge was clear upfront), and the service truly delivered – they found the leak quickly and accurately.

Highly recommend! If you have a hidden leak, don't hesitate to call them – especially ask for Jimmy if possible. 10/10 experience.

Thank you Jimmy and the team!
Zhuolin

10 March 2026

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