Leak Detection Reviews 35

Very efficient service from Abs in Admin to Robert the engineer. Bad water leak under ground. Dealt with such efficiency. Difficult job but kept working to find underground leak. Success. Can stop worrying now Thank you.

I would like to share my experience with the LDS team. Recently, we had a problem in our home with pressure dropping every 24hrs and no hot water/ heating.

We had two plumbers who attended the property (of course they charged ), and informed us that the fault lies in the under floor heating system.

We got really worried and were having nightmares about our floor getting ripped apart and the complete house in mess. We did a google search and got the details of LDS.

I must admit Mark was absolutely remarkable and provided his expertise during the stressful time. His communication was spot on and I cannot see any fault. He even explained to me about isolating the individual zone to narrow it down, which of course I was unable to do due to my lack of technical skills.

Having said that, we got an engineer this time from Worcester to ensure and confirm that it is not a boiler issue. In the interim, I had also confirmed a survey date with LDS. To our luck, that bright engineer could locate the leak from the radiator within 10minutes which the previous two plumbers failed. Thankfully, the problem was solved and we did not need to get the LDS team.

I would still like to give a five star rating to this company for their help and advice. I am sure they must be performing good work also as their communication ethos was excellent. If I need any help in future for a leak problem, I would straight away contact these wonderful guys. Highly recommended.

Our boiler lost pressure due to a hidden leak leaving us with no heating or hot water. I spoke to Beverley at LDS and the next day Chris arrived and precisely located a leak under the ground floor. He then isolated the central heating loop restoring the hot water. Everyone I spoke to and dealt with at LDS was highly professional and very helpful. Really excellent service. Thank you.

Very difficult to criticise this company. Jason on the help desk was very knowledgeable and helpful. They were able to give me an appointment at a date and time that suited me. The company states they are able to find the source of 99% of water leaks and I was sure I would be in the unfortunate 1% as we live in a very old house that has been extended over many year with a complex heating system. Dave and Cameron came out and discovered the leak after 5 hours of searching. They were extremely polite and keen not to cause any disturbance. I was very, very impressed at their determination to find our leak and would have no hesitation in recommending LDS to anyone.

I had the pleasure of working with Leak Detection Specialists, and I couldn't be more impressed with their service! From start to finish, their team was professional, punctual, and incredibly thorough. They quickly identified the source of the leak and provided clear explanations about the process and solutions. The level of expertise they demonstrated was outstanding, and they made sure to keep the disruption to a minimum. If you’re looking for reliable, top-tier service, I highly recommend Leak Detection Specialists—they truly go above and beyond!

I never leave reviews but this time I have to.

Terrible company do not use them. Charged me £900 for a 'detailed' leak detection report. Where as other companies devote a day to finding the true cause of your leak this company sent an engineer that was there for less than an hour.

Claimed no evidence of a leaking pipe and blamed other cosmetic issues. This led to me spending lots of time and money fixing issues that were not the cause of the leak. Finally I discounted the credibility of the report and found 2 leaking pipes.

Their error cost me £1000s. And when I shared all of this with them and asked for a refund they simply told me there was no leaking pipe on the day they visited.

Do not use.

Great service and very professional experience!

Darren was brilliant, came out and spent some time explaining the works that he was carrying out. Had to come back with a 2 man team as excavations were deep.
Sam and Tom came back - absolutely brilliant too. Ran a new supply to the property and a Darren came back to reinstate the driveway.
End to end a great team and company!
Highly recommend them.

Have recently left a really good review of this company as the engineer who attended appeared to be very professional and located the leak but unfortunately I was wrong!
The company working on behalf of my insurance company have fixed the leak today but it was not where LDS engineer advised so more of my driveway had to be dug up to access the leak to carry out the
repair. The whole point of getting in LDS was to ensure less disruption and I've ended up with more!
I take back my recommendation and will certainly not be using this company again!

Jamie was absolutely amazing. He provided a personalised service catering to my needs. 1st he came outside of working hours. upon arrival, he got straight to work identified the leak quickly and resolved an issue that had been outstanding for over a year, which other contractors missed. He went above and beyond and I cannot thank him enough!!!!! definitely would highly recommend Jamie and his team to get the job done.

What a great company. Response time was quick and having been told Chris would be with us between 8.00-9.00am he even phoned to say he had been slightly delayed and would arrive at 8.40am, which he did. He was very patient for what turned out to be a difficult job and was always able to come up with a different solution when problems were encountered. Very knowledgeable and happy to tell us and discuss what he was doing. Helpful re insurance info also. A great guy and if you have dogs he is amazing with them, not minding at all when they wanted "to help". Polite, chatty and excellent at his work.
Thank you so much.

Emanuel (Mani) quickly got to the cause of our water leak and was highly professional and thorough in checking and ruling out all potential causes of the problem. He was extremely courteous, he worked efficiently and cleanly and did everything he could to keep as much of our our home intact as possible while investigating. Thank you, LDS for using credible, professional experts to provide your services.

Brett arrived, and quickly got stuck in., finding the leak with the most impressive detecting equipment…explaining everything to us as he went along. Even the dog liked him, and we both felt he was trustworthy and honest.

Excellent, professional and punctual service. Joel turned up at the allotted time to complete the inspection. He was thorough in his inspection and explained clearly what the process was and how and what he was going to do to find the water leak using non-evasive techniques. Joel was great throughout the visit and we chatted about the issues and potential sources of failure etc. Very knowledgeable, polite and respectful.
Highly recommended.

We had Dave from LDS round this morning. He is something of a cross between a surgeon and a Jedi Knight - calm, methodical, calculated and persistent! Dave quickly found the leak and verified it with his scientific/tech kit. Thanks Dave, top job, we are very grateful.

Had an issue with a small gas leak in the pipe somewhere between the basement gas meter and our 4th floor apartment so called LDS to find it and get repaired.
We received what looked like a comprehensive report but what in fact turned out to be a lot of pictures of random things like the gas bottle used to test for the leak and lots of pictures of the gas disconnected gas pipe, which we already knew about.
The resulting report showed the corridor and a cupboard, where the pipe passed through, and said the leak is somewhere there. I would have thought this would be enough but when I called in a gas engineer to then undertake the works he pretty much laughed at the report and said it wasn't of much use as the leak could be anywhere.
I wouldn't have minded too much but the gas engineer basically said there was nothing he could do and then LDS charged me £1000 for the test. So where I assumed I would receive an exact location of the leak all I got was a rough estimation as to whwere it could be which turned out to be of no use whatsoever for the gas engineer.
So basically if you want to know where your gas leak is, stand outside your house, point at it and that's where your leak could be. I've just saved you £1000, no need to thank me.

A very thorough and professional service, from booking the appointment to actually finding the leak. The engineer was courteous and very methodical in his approach to detecting the fault. I would highly recommend them.

Helpful, Punctual, Efficient........ excellent report, value for money. Will be using regularly.

Absolutely appalling customer service - they failed to take an excess payment while at my address, then proceeded to harass me with constant phone calls knowing I work nights. I complained and got an insincere apology. It then transpired I didn’t owe them the money at all and due a refund. I have been chasing this now for weeks. Countless emails, phone calls. I’ve been ignored, lied to and spoken to absolutely disgustingly by management today. The payment was taken 22/02 and I am today still chasing for the refund. I asked for proof of refund last week no reply. I asked for proof my emails had been replied to as claimed, and blank silences on the phone before getting hung up on. This company has text me at inappropriate messages at 10pm at night when chasing for payment despite me being at work as a critical worker. I would never ever let them near my property again, and once resolved I am going to make sure my insurance company never uses them again. FRAUDULENT, STAY AWAY, DISGUSTING DEFENSIVE “CUSTOMER SERVICE”

I used this company in October 2020 and they came out and appeared to do a thorough job and was at the house for a good 6 hours testing with moisture and gas gauges and did find what they told me was a leak in the boiler from a valve and to be fair it did improve things for a time and I was happy however the problem came back with a vengeance and I was having to repressurise every 24 hours again. In desperate I spoke to Grants the boiler company and the guy who did my CH. In the end he said he would search for the leak in the house but it could be messy!!

He traced the pipes from the boiler into the house and the first room being the dining room he moved a cabinet one foot to find the wooden flooring "bobbled" and when he removed a small part of the wood he found the pipes going into a junction box and a large puddle of water.

I contacted LDS 2 weeks ago for comment with a photo asking how this could be missed with their technology and for their opinion. No reply

EDIT

this review may have got me a response and they made some relevant points that I did not go back to them to get it rechecked but due to personal reasons this had become difficult. They stated that the leak was more recent than their visit but the heating engineer and a joiner said that the leak must have been them for many months due to the rusty joints and also the bubbled wood

be careful using them