Aspect Reviews 20,240

Very professional and friendly approach

Good comms from the call centre. Tradesman was on time, clear about his task & tidy. Professional & polite; cleared up all mess (which he kept minimal); respectful and engaging. Worked swiftly and completed a good job.

I am very disappointed with these companies attitude in terms of pricing as they were not transparent about their charges. They misled me thinking that I was paying rate which included VAT. Be mindful when dealing with them.

I will NOT use them again! We were asked for credit card details upfront with assurance that charges would only be applied after agreement - this was not honoured, and my card was charged while I was still disputing the hours overcharged by the Engineer.

A refund was agreed, yet two months later it has still not been received. Repeated follow-ups have resulted in the same empty promise that it will be processed “in the next few days.”

Also, the service was booked for grouting and the Engineer arrived unprepared without necessary materials and tools. Unacceptable service!

Technician (Anton) was punctual, communicated clearly throughout the process and was very thorough in identifying the source of the leak.

Excellent service from Aspect Service Provider. Pawel was professional, punctual, and extremely efficient. He quickly identified the issue and carried out the drain cleaning to a very high standard. Everything was left clean and tidy afterwards, and he explained the process clearly throughout.

Very reliable and great value for money — highly recommend!

I'm a long-standing customer over many years and have used Aspect for 10 jobs over the last 12 months. While the tradesmen are usually good or very good the administration is now totally unreliable. My latest bad experience is that I had an appointment yesterday for between 8 and 12 and only at 11:45 discovered that they would not be able to honour it. I was given a new appointment for today and yet again they failed to show up. As this follows on from other recent bad experiences, including overcharging (which admittedly was eventually resolved) , I will not use Aspect again.

Came on time, very friendly
Explanation was very good
Very happy with everything

Professional service from the staff members

Easy to contact online good communication all the way through and Peter was very friendly and efficient he managed to do the electrical work we had put off for a while. we are very happy with the results thankyou

Your employee was very patient and helpful.
Ten out of ten

The website to book the Electrician was easy to use. Confirmation of the booking was quick and detailed. Bright was punctual and completed the job well!!!!

Very professional leak detection carried out by Kristian Ivanov, who helped me greatly through insurance application. Kristian's work and his reports were of the highest quality.

He was fast, polite and helpful.

Aspect outsource for pest control. The advert said the contractor comes with his tools such as camera to show where the pest holes are. Contractor did not attend with this equipment. So that is not according to the advert. It was a fixed fee of £177 plus Vat so £205 for two visits. The work carried out was putting bait down. Second visit to take place.

Arrived early and finished in really quick time.

thank you for your rapid help on the issue
appreciated

Prompt and efficient service. Agent was professional. knowlegeable and courteous.

Was quoted £1300 on top of a £200 initial visit. Went to a different company and was charged £120 for the whole job instead. And it took them less than an hour to do job, which was less time than the initial visit from the aspect guy, who did absolutely nothing.

Response to reply: that is beside the point. The point is a different company actually fixed the damage (instead of just disconnecting a circuit) and ran all tests for less than 10% of what you charged me. Your company (or at least this one guy) are completely predatory and abusive and take advantage of your customers. And he should never have taken the amount of time that he did to do just that, so clearly incompetent too.

Greatly appreciate the electrical engineer Lewis who came to my property, friendly, helpful, on time, cleared up and went above and beyond, could not fault him. Company themselves need to improve, do not appreciate a phone call 8pm on a Friday evening asking if I wanted a job done when I had already paid for the deposit and after they read the notes then acknowledge that.