Aspect Reviews 20,240

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 3,240 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their knowledge, professionalism, and polite demeanor, often highlighting their efficiency and clear communication. The service provided is frequently described as excellent, with many people appreciating the promptness and the thoroughness of the work completed. However, some people were dissatisfied with the pricing, finding it to be unclear, not transparent, or unexpectedly high. Some reviewers also reported issues with customer service after the initial work, mentioning difficulties in obtaining reports or a lack of follow-up. A few other people also felt that the initial contact regarding pricing was misleading or that the invoicing was difficult to understand.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Reviewers highlight positive aspects of service, frequently praising the professionalism, efficiency, and... See more

Price

Consumers express significant dissatisfaction with pricing. Many reviewers report hidden charges, lack of... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While some customers praised the politeness,... See more

Customer communications

People report ambiguous experiences with contact. While some customers appreciated clear communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was really an excellent job done. My front door lock had broken and I called Aspect on the recommendation of my partner who has used them on plumbing issues recently. Jack made a great repair... See more

Rated 5 out of 5 stars

I found Aspect online and unlike many other companies, they were instantly easy to reach, very clear with their pricing and came out within a few hours. They were were nice, thorough and did what they... See more

Rated 5 out of 5 stars

The staff member on the phone made booking the appointment very easy. She explained the prices clearly and advised the difference between the weekend rate as opposed to the rate during the week, so we... See more


Company details

  1. Property Maintenance
  2. Electrician
  3. Gas Engineer
  4. HVAC Contractor
  5. Plumber
  6. Roofing Contractor

About Aspect

Written by the company

No1
in the South East
for all your
maintenance needs.

Book Now

Covering more trades than anyone else, Aspect is London and the South East's most helpful team of multi-trade property maintenance experts. We have tradespeople available 24/7, 365 days a year.

Whether you need a tradesperson to start fixing a problem straightaway or you'd like an estimator to visit and provide a quote for planned work, we are here to help!

All our tradespeople are vetted and accredited experts, and the Aspect Guarantee covers our workmanship for up to 12 months.

Air Con | Decorating | Drainage | Electrics | Plumbing | Leak Detection | Fire Safety | Carpentry | Roofing | Refurbishments | Handyman | Heating

Customer Service

At Aspect, we understand that sometimes things don't go as planned, and that can be frustrating. Our dedicated Customer Service team is here to support you every step of the way. Your satisfaction is our priority, and we are committed to resolving any issues you may encounter. Click the button to call us for assistance.


Contact info

4.0

Great

TrustScore 4 out of 5

20K reviews

5-star
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Rated 5 out of 5 stars

Maurizio was the gentleman that came to…

Maurizio was the gentleman that came to help with blocked sewage manhole at my house, not a pleasant job but such a pleasant, friendly, knowledgeable guy. He cleared the sewage drain, showed me on his camera what the problem was and fixed it for the same price the previous plumber charged just to clear it. I would now never use any other service other than aspect, I’m very happy.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic work

Fantastic work. Replaced 1 broken electric socket and 2 light switches. Completed the work on time and was very clean, tidy and friendly. Kalidur Rahman was excellent, and we would be delighted to use his services again.

1 May 2026
Rated 5 out of 5 stars

Alfie a nice bloke and an efficient…

Alfie a nice bloke and an efficient worker who diagnosed and fixed the problem

3 May 2026
Aspect logo

Reply from Aspect

We're happy to hear that the worker was efficient and diagnosed and resolved the problem. We appreciate you sharing your positive experience!

Rated 5 out of 5 stars

Excellent service!

The staff member on the phone made booking the appointment very easy. She explained the prices clearly and advised the difference between the weekend rate as opposed to the rate during the week, so we could make a choice that suited us. Our engineer, Laszlo, arrived on time, explained everything clearly at every stage and is very experienced. He was very polite and respectful at all times and patiently answered all our questions. He was very focused on problem solving and we are very happy with the standard of his work. He is an absolute credit to Aspect!

2 May 2026
Rated 5 out of 5 stars

Attended quickly

Attended quickly. Thoroughly explained and showed me what the problem was. Putting my mind at rest that it would be fixed promptly. Sam was very friendly and efficient and as much as I don’t want a problem in the future I would definitely call him again.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

This was really an excellent job done. My front door lock had broken and I called Aspect on the recommendation of my partner who has used them on plumbing issues recently.
Jack made a great repair - he was knowledgable, polite, respectful and his customer care was first class.
My bill was reasonable too, given this was an emergency call-out. I paid twice as much 10 years ago when I had a similar problem.
I thoroughly recommend Aspect and would use them again like a shot!

2 May 2026
Rated 1 out of 5 stars

Avoid

Avoid, they are not transparent with their quotes. They debited my account more than agreed price without my consent as they had my card details prior to booking.

29 April 2026
Rated 5 out of 5 stars

Good service

Good service, the person was very knowledgeable and informative about his job and explained in a perfect manner

1 May 2026
Aspect logo

Reply from Aspect

We're happy to hear that you received good service! It's great to know the person was knowledgeable and informative and explained things perfectly.

Rated 5 out of 5 stars

From start to finish Ryan Dower has been truly professional at every stage from the leak search to the repair . I was kept fully informed and everything was fully test and cleaned at completion . …

From start to finish Ryan Dower has been amazing and has kept me thoroughly informed at each stage of the leak search and then the repair . Everything has been tested and the hole created filled in .
I couldn’t have asked for better workmanship and customer service . I wouldn’t have any reservation in recommending Aspect and especially Ryan .

1 May 2026
Aspect logo

Reply from Aspect

We're happy to hear that the leak search and repair were amazing! It's great to know the thorough communication and workmanship resulted in excellent customer service. We appreciate your recommendation.

Rated 5 out of 5 stars

Good work

Good work. Most friendly person

1 May 2026
Aspect logo

Reply from Aspect

We appreciate you sharing your experience with us. We are so glad to hear you had a positive interaction with our team.

Rated 5 out of 5 stars

An excellent experience,on first aquaintance

Timely, and very knowledgeable and professional in his delivery. Clearly an asset to your business. Harvey surveyed the problem, gave clear advice, with no pressure, and undertook remedial work to the best of his ability. We will consider our further options as outlined by Harvey, and will certainly use your company again, as necessary.

1 May 2026
Aspect logo

Reply from Aspect

We're happy to hear that the service was timely and professional! It's great to know that the advice given was clear and without pressure. We appreciate your feedback and are glad you'd consider using our company again.

Rated 5 out of 5 stars

The whole process was seemless from…

The whole process was seemless from booking a plumber to being kept informed on the expected arrival time which was at the start of the time window given, once here Harry was brilliant, he worked quickly, in a tidy manner and kept me informed on what was going on the whole time. Once the work was completed Harry cleared away immaculately. The quality of Harry's work was fantastic and the price was more than fair for the work completed.

1 May 2026
Aspect logo

Reply from Aspect

We're happy to hear the process was seamless, from booking to the prompt arrival. It's great to know the plumber worked quickly and kept you informed, also leaving the area clean. We appreciate your feedback on the quality of work and fair pricing!

Rated 5 out of 5 stars

Good experience

Great customer service and engineer came on time for both of my appointments. Email follow up came promptly so no worries from booking to payment.

1 May 2026
Aspect logo

Reply from Aspect

We're happy to hear that you had a positive experience! It's great to know our customer service and promptness met your expectations from booking to payment. Thanks for your feedback.

Rated 5 out of 5 stars

Fantastic service all round,Thanks Patrick

Great service from Aspect.Patrick was fantastic, professional, efficient and he explained everything that he had to do to fix the issue we had.He left everything clean and tidy.We wouldn't hesitate in recommending Aspect or Patrick to friends and family. Thank-you.

1 May 2026
Aspect logo

Reply from Aspect

We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the service you received; it's great to know the work was efficient and thorough. Thank you for recommending us!

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