This was really an excellent job done. My front door lock had broken and I called Aspect on the recommendation of my partner who has used them on plumbing issues recently. Jack made a great repair... See more
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Review summary
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I found Aspect online and unlike many other companies, they were instantly easy to reach, very clear with their pricing and came out within a few hours. They were were nice, thorough and did what they... See more
The staff member on the phone made booking the appointment very easy. She explained the prices clearly and advised the difference between the weekend rate as opposed to the rate during the week, so we... See more
Company details
About Aspect
Written by the company
No1
in the South East
for all your
maintenance needs.
Book Now
Covering more trades than anyone else, Aspect is London and the South East's most helpful team of multi-trade property maintenance experts. We have tradespeople available 24/7, 365 days a year.
Whether you need a tradesperson to start fixing a problem straightaway or you'd like an estimator to visit and provide a quote for planned work, we are here to help!
All our tradespeople are vetted and accredited experts, and the Aspect Guarantee covers our workmanship for up to 12 months.
Air Con | Decorating | Drainage | Electrics | Plumbing | Leak Detection | Fire Safety | Carpentry | Roofing | Refurbishments | Handyman | Heating
Customer Service
At Aspect, we understand that sometimes things don't go as planned, and that can be frustrating. Our dedicated Customer Service team is here to support you every step of the way. Your satisfaction is our priority, and we are committed to resolving any issues you may encounter. Click the button to call us for assistance.
Contact info
E7, Barwell Business Park, Leatherhead Road, KT9 2NY, Chessington, United Kingdom
- 020 3411 6120
- enquiries@aspect.co.uk
- aspect.co.uk
4.0
Great
20K reviews
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SCAM Do not use!!
SCAM Do not use!!! I called for a minor job pairing our velux remote. i was advised to make a video for a quote. Then followed up and was told they needed to see the job to quote which costs £60. The lady said the job would likely be about 2 hours and the £60 would be deducted if I went ahead. The engineer came, who said he was new and had no idea how the company or Velux windows worked. Then I received a quote for £666 to essentially pair the remote!! I will of course not go ahead and as a result lose £60 for someone who had zero idea to come around. Terrible scam to take your deposit, terrible service. Zero solution Please do not use!
27 April 2026
Reply from Aspect
We appreciate you bringing this to our attention. We're sorry you experienced issues with the service and the quotation provided. The experience you described doesn't align with our standards. We'll investigate the situation to prevent similar issues in the future. Thank you for your feedback.
Fantastic service
Fantastic service - Sam and Nick were the dream team. They investigated and clearly explained what was needed to be done. They were so good and can not recommend them highly enough.
27 April 2026
Reply from Aspect
We're happy to hear that you had such a positive experience! It's great to know that the team provided clear explanations and excellent service. We appreciate your recommendation!
5 stars for Aaron from Aspect!
Huge thanks to Aaron Gale from Aspect leak detection division for efficient, courteous and thorough work. Where our water company's customer service was so appalling it was a pleasure to have someone who just wants to solve the problem with the least amount of fuss. Thank you Aspect, and especially Aaron.
27 April 2026
Unprompted review
Reply from Aspect
We're happy to hear that the leak detection work was efficient, courteous, and thorough. It's great to know that the technician was able to solve the problem effectively. We appreciate your feedback and are glad you were satisfied.
Laszlo was very professional and did…
Laszlo was very professional and did the job with care and precision.Highly recommend the engineer and the company.
27 April 2026
Unprompted review
Reply from Aspect
We're happy to hear that the engineer completed the job with such care and precision! We appreciate your recommendation of the engineer and our company.
Misinformed
The sales person said that my job was possible and aspect could fix the issue as they had the necessary equipment.
When the plumber arrived he said that it was not possible and didn’t have the equipment needed.
I still got charged the fee and I am no further forward to resolving the issue.
27 April 2026
Reply from Aspect
We appreciate you bringing this to our attention. We're sorry to hear that the service experience did not meet expectations and that the issue remains unresolved. We'll investigate this further and a member of the team will be in touch to address your concerns
Terrible
Terrible! Terrible! Terrible company!! The staff on the phone were very rude. They promise and cannot meet expectation. They stated they will come between 2-6 and then called at 5:30pm if they can come at 7:30. They initially told me that they will charge £118 plus VAT per hour which I agreed to, then called at 5:30pm the engineer wasn’t aware of the service, what job wanted to be done and then said that they will have to charge me more which wasn’t stated in the beginning. Highly disappointed with their service, I wish I could rate the system 0.5 stars
26 April 2026
Unprompted review
Reply from Aspect
We regret to hear about the issues you experienced with our service. We apologize that our team's behavior and the pricing caused frustration and that we didn't meet your expectations. We'll review your feedback to improve our service. Thank you.
The job was done quickly and accurately…
The job was done quickly and accurately when it was meant to be, and the tradesman was very helpful and friendly.
My only criticisms woulk dbe the cost - this job seemed rather expensive for what it was, and the unnecessary attempted upselling after the job was completed.
20 April 2026
Reply from Aspect
We're happy the work was completed promptly and the tradesman was helpful. We appreciate your feedback regarding the cost and the upselling attempt. We'll review these points.
Satisfied with Aspect
I had a couple of jobs done by Aspect during this month (April 2026) and I was very happy with the work done.
I am also happy with the role played by the Operations Assistant - Michael - who kindly listened and acted upon a problem I raised with him. I was very satisfied with how he kept in contact with me by phone and email to resolve my issue.
24 April 2026
Unprompted review
Excellent and professional service
Excellent and professional service. A tad on the pricey side but the work was reassuringly well completed
20 April 2026
Reply from Aspect
We appreciate your feedback and are glad our service met your expectations. We aim to provide excellent work!
Reply from Aspect
We're happy to hear that the communication was great and all issues were resolved. We appreciate your positive feedback and thank you.
Very professional outfit
Very professional outfit. Lee was very knowledgeable and quickly identified multiple leaks and offered the most cost effective repair.
25 April 2026
Reply from Aspect
We appreciate you taking the time to leave us a review! We're happy to hear that our team member was knowledgeable and quickly identified the leaks.
Quick response to my drainage issue
Quick response to my drainage issue. Gary arrived promptly and did an excellent job. Fair pricing and easy to book.
25 April 2026
Reply from Aspect
We're happy to hear that we responded quickly to your drainage issue. We're glad the booking process was easy and that you were satisfied with the pricing and service.
Plumber Karol was really helpful and…
Plumber Karol was really helpful and resolved all issues!
25 April 2026
Reply from Aspect
We're happy to hear that the plumbing assistance was helpful and all concerns were resolved! We appreciate your feedback.
Problem Sorted
Clear about how to deal with the issue, and sorted it out with minimum fuss and disruption.
23 April 2026
Unprompted review
Reply from Aspect
We're happy that we could clearly explain the issue and resolve it with minimal disruption. Thank you for your positive feedback!
Manan Anwari came to find a leak and…
Manan Anwari came to find a leak and repair it, he was extremely professional and friendly. He found the leak very quickly and fixed it efficiently. We are very happy with the service that we received from him.
24 April 2026
Unprompted review
Reply from Aspect
We're happy to hear that the engineer was professional and friendly while efficiently locating and fixing the leak. We appreciate your positive feedback regarding the service.
Excellent service
Easy online booking. Appointment arranged quickly at convenient time. The engineer did a very professional job in locating and fixing a leak and explained the process as he proceeded. Costs were transparent.
24 April 2026
Reply from Aspect
We're happy to hear that the online booking was easy and the appointment was arranged quickly at a convenient time. We appreciate your feedback regarding the professional service and transparent costs.
Fast & efficient, but not cheap.
Friendly, quick & knowledgeable.. not the cheapest but a great service every time.
24 April 2026
Unprompted review
Reply from Aspect
We're happy to hear that our team is friendly, quick, and knowledgeable! We appreciate your feedback on our great service.
Antons extremely efficient and helpful
Antons extremely efficient and helpful. We were very pleased with his work
21 April 2026
Reply from Aspect
We appreciate you sharing your positive experience! We are so glad to hear that our team was efficient and helpful for you and that you were pleased with our work.
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