Aosom CA Reviews 

8,234
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 3,701 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality, sturdiness, and accurate descriptions, often finding them to be excellent value for money. The ordering process is frequently highlighted as easy and seamless, with many appreciating the competitive pricing and quick delivery services. Reviewers also note the efficient packaging, ensuring items arrive in perfect condition and are often easy to assemble. However, some customers also noted issues with damaged products upon arrival, missing parts, or products not meeting expectations in terms of quality or functionality. A few other people also felt that the assembly could be challenging due to difficult-to-remove plastic coatings or warped connecting parts, and some experienced unexpected delivery fees or issues with delivery protocols.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as well-made, solid, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Order

Users describe positive interactions with order, finding the process easy and the shipping quick. Many... See more

Price

People report positive experiences with price, consistently finding products to be reasonably priced and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The shed I ordered was delivered quickly and perfect condition. All shipping information was clearly provided. The product was well packaged with no missing parts. The assembly instructions were very... See more

Rated 5 out of 5 stars

It was easy to place my order on line. Delivery was quick and efficient. The instructions were long and descriptive. Mostly clear when putting it together. Did lose the little tool halfway through ass... See more

Rated 5 out of 5 stars

Product was exactly as described and arrived when expected. This is actually a reorder. We put up one of these roller blinds and wanted to extend the coverage to keep the direct sun off the rest of o... See more

Rated 5 out of 5 stars

We bought a 10x10 gazebo from this company. We had never used it before but it was recommended from a family member. We had an issue with the final step in the instructions. We called and spoke to... See more


Company details

  1. Home & Garden

Information provided by various external sources

Shop online with Aosom.ca and discover our wide range of products for your home, office, pets, as well as outdoor and party items. All with free shipping!


Contact info

  • Finch Avenue East 5590, M1B 1T1, Toronto, United States

  • aosom.ca

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

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Asks customers to review

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4.5

All reviews

(8,234)

3,524 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We bought a 10x10 gazebo from this…

We bought a 10x10 gazebo from this company. We had never used it before but it was recommended from a family member. We had an issue with the final step in the instructions. We called and spoke to a real person who was eager to help. It was acknowledged after sending pictures that it was a defect in the product and we were given the option of a reimbursement. Great service in my opinion!!!

30 June 2026
Rated 4 out of 5 stars

General review

The product , being identical to what big stores are selling, was offered and sold at an approx. 10% lower price. Delivery was made by the end of the delivery window but not later than the deadline. I am satisfied.

5 May 2026
Rated 2 out of 5 stars

The cushions are losing their structure…

The cushions are losing their structure after just two days of sitting in them

29 June 2026
Aosom CA logo

Reply from Aosom CA

Thank you for leaving us the review and letting us know your concern about the product.
At Aosom, we highly value the opinions of our customers. We greatly apologize for any inconvenience caused. We are reaching out to you to solve this issue in a timely manner.
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at customerservice@aosom.ca or call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you again for your patience and looking forward to hearing back from you.

Rated 1 out of 5 stars

The product arrived with a damaged box

The product arrived with a damaged box, damaged fabric and a part was missing. Fortunately I decided to buy the insurance when I purchased the item. I don’t do this usually, it seems I had a good instinct.
Got refunded some days later. Maybe receiving directly a new product or new parts would have been more efficient.

25 June 2026
Aosom CA logo

Reply from Aosom CA

Thank you for leaving us the review and letting us know your concern about the product.
At Aosom, we highly value the opinions of our customers.
Thank you for your great patience in this matter, we are very happy that we were able to achieve a resolution with you this time
We will further modify our product and instruction based on your suggestions to give customers a better experience.
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at customerservice@aosom.ca or call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you for choosing Aosom.

Rated 5 out of 5 stars

Shed Information

The shed I ordered was delivered quickly and perfect condition. All shipping information was clearly provided. The product was well packaged with no missing parts. The assembly instructions were very good with a couple unsure spots that were easy enough to figure out. The shed took about 4 hours to assemble after having the base mounted on a pressure treated base beforehand. This is a 2 person job. All in all it was a smooth process with which I am very satisfied with the end result. It seems very sturdy. Everyone likes it's appearance and functionality.

26 June 2026
Rated 1 out of 5 stars

The product does not work as…

The product does not work as advertised. It is absolutely cheaply built in does not zap anything.

29 June 2026
Aosom CA logo

Reply from Aosom CA

Thank you for leaving us the review and letting us know your concern about the product.
At Aosom, we highly value the opinions of our customers. We greatly apologize for any inconvenience caused. We are reaching out to you to solve this issue in a timely manner.
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at customerservice@aosom.ca or call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you again for your patience and looking forward to hearing back from you.

Rated 5 out of 5 stars

There were a couple of products and…

There were a couple of products and they all did the job beautifully. First the sand filled bases for our cantilever umbrella...those bases fit perfectly and given their weight with the sand, they will do the job for us! Then the garden swing set with adjustable shade for 3 people. This was probably the best do-it-yourself assembly kit I have ever done with all parts clearly identified and well organized in the packaging. The directions were excellent, well organized with clear diagrams, straight forward in explanation and again the identification of the parts was very clear...you just cannot go wrong in the assembly of this. And, the materials that everything was made out of appears to be of top quality and the fit was very exact. I really enjoyed the assembly and my wife and I really like this swing set. I will add that we like the Aosom CA web site - very well laid out with lots of interesting products and good prices.

19 June 2026

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