American Carship Reviews 311

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and professional staff. Customers consistently praise the team for their helpfulness, clear communication, and dedication, ensuring a smooth and easy process from start to finish. Many appreciate the personalized approach and regular updates provided throughout the service, making them feel confident and satisfied with their experience. However, some people mentioned significant issues with pricing, reporting that initial quotes were often much lower than the final cost, sometimes quadrupling just before pickup. These customers felt that the company's pricing practices led to delays, stress, and unexpected expenses.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, highlighting helpful and excellent care in vehicle... See more

Price

Consumers find price to be ambiguous, with many reporting initial quotes that were reasonable or even... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting smooth and stress-free... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Blake did a great job juggling a complex pickup - and stayed with me every step of the way. The final cost equalled the lowest quotes I received, but I got the feeling that many of the competitors wer... See more

Rated 5 out of 5 stars

My total experience was very good. I have shipped cars multiple times and Marina Rose was so helpful and quick to get my car transported. She was very thorough and professional. Everything was done on... See more

Rated 5 out of 5 stars

My agent was Davin Andreson @ American Carship. I was so impressed with his communication and honesty during the transport of my vehicle.. That I can't compliment him enough. He certainly put in the t... See more

Rated 5 out of 5 stars

Jason Walker and the team provided me with a smooth and easy car transportation service. They were helpful every step of the way and provided me with daily updates on when they would pick up my car an... See more



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

311 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

AMERICAN CARSHIP Experience

Jacob Bruce did a great job setting the expectations and giving me the options that were available to me, timing on deliveries, and much more. It was a pleasure to work with them

13 February 2024
Unprompted review
Rated 5 out of 5 stars

Awesome experience with American…

Awesome experience with American Carship. For it being the first time having my car shipped from coast to coast I gotta say I was scared. They had the best quote on the internet. While others were just interested in my money, Jacob, my poc, ensured safety, reliability and with the delivery on a timely manner. I have to say next when I ship my my car I’ll be calling American Carship.

28 January 2024
Unprompted review
Rated 5 out of 5 stars

It was my first time to have a car…

It was my first time to have a car transported. I stumbled upon American Carship through Google searches. I dealt with Steve who was very responsive and who was responsible in finding a reputable trucking company for us. Final price was higher from original estimated price but was understandably dependent on season and demand. Our car made it unscathed from NJ to CA within the promised delivery date. Overall, I'm satisfied with my experience with American Carship.

30 January 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

Worked with Steve Smith, of American Carship, as my coordinator for the second time in a year. It was really important that my car arrived on time, safe and sound. He guaranteed that, was communicative, honest, transparent, and available every step of the way. If I need my car shipped in the future, I will be going to Steve.

20 January 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, I worked with Steve to get my car shipped from Maryland to California, he was very responsive and to schedule the delivery as per my requirement. He keeps me informed about the schedule and everything worked out as planned.

11 January 2024
Unprompted review
Rated 4 out of 5 stars

Jacob & our driver were excellent; price changes last minute were not good

Jacob was wonderful at customer service. He always responded to my texts & calls very quickly. The driver, Maksat, was also excellent. My car was delivered quickly and was in good condition.

The only reason I would not use Carship again is the original price quoted ($1200.00) went up to $2400.00, and we had no time to get a lower quote from another carrier since price went up 3 days before loading. Tips were also expected, which made our final cost $2400.00.

I will definitely shop around if we need to ship our car back to Massachusetts in March!

9 January 2024
Unprompted review
Rated 5 out of 5 stars

Jacob Bruce

Jacob Bruce, we are very satisfied with your work and business with us. We are looking forward to working with you in the near future

9 January 2024
Unprompted review
Rated 3 out of 5 stars

Ask detailed questions

Jacob was on point about the on schedule delivery and pickup of my vehicle. He provided me a quote and then followed up diligently so that my pickup and delivery time coincides with my calendar as well and i appreciate that. It appears that there is some level of lack of clarity in terms of what was quoted at the beginning vs what the final fee would be. In my case what i was quoted when I booked the shipment and what I ended up paying showed an increase of 42% which i was not expecting and kind of put you on the bind since i was informed about the increase the day before i shipped the car (makes you feel like you are lured in with a good price and finally jack it up when you get to a point of no return). Even that 42% increase was after a lot of going back and forth with the company but the initial price increase was about 60%. The explanation that i was provided did not really make sense to me since they said that the driver sets the price but my question is what is the use of them asking for a pickup and delivery point if the final number can be that far off. They should clearly state how the number can change and by how much at the start if the quoting process so people can shop around with that in mind and do not leave feeling trapped or tricked.

8 January 2024
Unprompted review
Rated 5 out of 5 stars

I had an awesome experience

Jacob was amazing. He help me through my process diligently. if I don’t like some, he continues to look he worked very hard to give me what I want. he never gave up or got frustrated with me. I highly recommend. you work with Jacob he is so amazing and patient.

8 January 2024
Unprompted review
Rated 5 out of 5 stars

Jacob Bruce is #1

Jacob Bruce was a great person to conduct my shipping business with! Very friendly, respectful and had my shipping needs 100% in mind! Would be more than happy to conduct business with Jacob again if I ever need vehicles shipped in the future.

23 December 2023
Unprompted review
Rated 5 out of 5 stars

Apprehensive at first, but with the help of Jacob, it made it worth it.

Although I was a bit apprehensive about using this transportation service, Jacob did everything he could to make me feel comfortable about the transition. He kept constant communication along the way. Jacob would give updates about were the driver was located at the time. The car did arrive 2 days later than expected, but it arrived safely. I would use American Carship again with the assistant of Jacob! I must say I did contact Atlanta Sectary of State to ensure this was a legit business.

7 December 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

So I’ve used this company to transport my S2 thousand from Colorado to Texas and Jacob was great to deal with. He was honest with me the whole time he kept me informed every step of the way I would definitely use them again. Thanks, Sam.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, prompt and efficient, working with Jacob Bruce is the best! Shipper after shipper and you finally get someone like Jacob, who does everything in his power to make the deal work! He's fast, professional, reliable and a pleasure to work with.

5 December 2023
Unprompted review

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